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Text Customer Service Jobs in Portland, OR (NOW HIRING)

ACARA

Customer Services Specialist

Portland, OR · On-site

$18 - $23.75/hr

Contribute to service, product, and portfolio innovation by identifying and developing effective ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

New

Acara Solutions

Customer Services Specialist

Portland, OR

$17.25 - $23/hr

Contribute to service, product, and portfolio innovation by identifying and developing effective ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

New

Aleron

Customer Services Specialist

Portland, OR · On-site

$18 - $23.75/hr

Contribute to service, product, and portfolio innovation by identifying and developing effective ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

New

Wolfers Inc

Customer Solutions Advisor (CSA)

Wilsonville, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

"Second to None...Since 1901!" At Wolfers Home Services , we've been taking care of homes and ... Connect with 60-100 customers per day via phone, email, and text. * Confidently close sales over ...

Visual Comfort

Customer Solutions Advisor (CSA)

Wilsonville, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

"Second to None...Since 1901!" At Wolfers Home Services , we've been taking care of homes and ... Connect with 60-100 customers per day via phone, email, and text. * Confidently close sales over ...

Compass Group

CUSTOMER AMBASSADOR

Portland, OR · On-site

$19.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Previous customer service and food & beverage experience is preferred. * Perks : Weekly pay! Parking! * Fixed Pay Rate : $19.65 per hour We Make Applying Easy! Want to apply to this job via text ...

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Showing results 1-20

All JobsText Customer Service JobsText Customer Service Jobs in Portland, OR

Text Customer Service information

See Portland, OR salary details

$10

$19

$28

How much do text customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for text customer service in Portland, OR is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

How do you become a text customer service agent?

To become a text customer service agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or training in specific tools like live chat software, and the role often involves working flexible hours or shifts.

What are popular job titles related to Text Customer Service jobs in Portland, OR?

For Text Customer Service jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Portland, OR look for?

The top searched job categories for Text Customer Service jobs in Portland, OR are:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,463 per year, or $19.9 per hour.

Customer Service Representative

CORNELS PLUMBING HEATING & AIR

Portland, OR

$19 - $25/hr

Full-time

Re-posted 12 days ago

Job description

Please join our fast paced, supportive Customer Service Team!  Cornel's is a locally owned and operated home services company.  

Responsibilities

  • Respond to incoming calls, emails, and text messages in a high-volume environment
  • Serve as the primary point of contact for customers and the general public
  • Book, confirm, and follow up on scheduled appointments and service requests
  • Maintain strong, healthy relationships with customers and clearly communicate the benefits of working with Cornel’s
  • Accurately enter customer information and maintain detailed records in the system
  • Assist with outbound calling to support appointment and scheduling needs
  • Meet all department performance standards, including call availability, call quality, and productivity benchmarks
  • Support dispatch operations as needed
  • Cross-department communication to ensure high-level customer experience from start to finish

Compensation:  $19-$25/hr

Schedule:  Monday-Friday, standard 9-5 PST 

Ability to be partially remote after training period, and also adding in some Saturday shifts may be required.

Qualifications

  • 1–3 years of customer service or office experience (trades industry preferred)
  • ServiceTitan experience required
  • Dispatching experience preferred but not required
  • Strong communication and phone skills
  • Comfortable handling high call volumes

Who You Are

  • Punctual and ready to greet customers at the start of each shift
  • Thrive in a fast-paced environment
  • Highly organized with strong attention to detail
  • Skilled multitasker and problem solver
  • Dependable and team-oriented
  • Career-minded and eager for professional growth
  • High school diploma or GED equivalent

Apply