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Text Customer Service Jobs in Virginia (NOW HIRING)

Chesapeake Bank

Customer Service Associate

Mathews, VA · On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Engaging with customers via phone, text or email * Interacting with integrity and professionalism ...

Chesapeake Bank

Customer Service Associate

Mathews, VA

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Engaging with customers via phone, text or email * Interacting with integrity and professionalism ...

Chesapeake Bank

Customer Service Associate

Mathews, VA · On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Engaging with customers via phone, text or email * Interacting with integrity and professionalism ...

Chesapeake Bank

Customer Service Associate

Mathews, VA · On-site

$35K - $52K/yr

As a Customer Service Associate at Chesapeake Bank, you'll be the friendly face that our customers ... Engaging with customers via phone, text or email * Interacting with integrity and professionalism ...

AJ Dwoskin & Associates Inc

Leasing Consultant

Herndon, VA · On-site

$23.50 - $25/hr

... service. Responsibilities * Generates and handles prospective resident leads. * Follows up with all ... Converts prospective phone, email or text customer leads to scheduled appointments to tour the ...

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All JobsText Customer Service JobsText Customer Service Jobs in Virginia

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Virginia?

For Text Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Virginia look for?

The top searched job categories for Text Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Text Customer Service jobs?

Cities in Virginia with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Virginia Beach, VA • On-site

Great Atlantic Contracting
See more jobs at Great Atlantic Contractingexternal

$20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Key responsibilities

  • Answer incoming calls and respond to customer inquiries via email, text, and web chat.

  • Generate sales leads by providing information to customers and assist them in making rental decisions.

  • Handle customer complaints, provide solutions, and keep records of customer interactions.

Job description

About Us:

Great Atlantic Management is a locally owned and operated property management company that has proudly served our communities since 1977. We currently manage 32 self-storage facilities throughout the area and continue to grow. As our portfolio expands, we are seeking an experienced and customer-oriented service representative to act as a liaison, provide information, and attempt to resolve any emerging problems that our customers might face while contributing to a collaborative, team-focused work environment.


The ideal CSR is professional and maintains a great attitude while on the phone with the customer. The target is to ensure excellent service standards and respond efficiently to customer inquiries.


This is an in-office position. You will be required to work at our office in Virginia Beach.


About You:

As a reliable and dependable professional, you tackle any task with ease. Your skills include:

  • Excellent computer navigation - you've been working with computers and office software for quite some time.
  • Extraordinary attention to detail. Nothing gets past you.
  • Fantastic organization and time management.
  • Superb multi-taking - you know how to juggle tasks effortlessly.
  • Incredible customer service management - you know how handle difficult conversations with professionalism.
  • Outstanding interpersonal skills - you know how to get along with all levels of management, mingle with executives, and interact with coworkers of diverse backgrounds.
  • Magnificent versatility to handle new and changing tasks as the company grows.
  • A wonderfully positive attitude; you handle feedback and stress well and you have a great sense of humor.


What You'd Do:

On a day-to-day basis, your essential duties would include:

  • Answer incoming calls for multiple self-storage brands & facilities.
  • Respond to customer inquiries via email, text, and web chat.
  • Generate sales leads by providing information to customers and assist them in making an informed rental decision.
  • Walk the customer through the rental process and ensure all valid documents are acquired.
  • Provide valid and complete information by using the right methods/tools.
  • Accurately process customer payments.
  • Handle customer complaints, provide appropriate solutions and alternatives, and alert facility management of the situation.
  • Keep records of customer interactions and file documents.
  • Follow procedures, guidelines, and policies.

These are the essential functions of the position that must be performed. This is not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change at any time without notice.


What We Can Offer You:

Working with Great Atlantic Management comes with a variety of great benefits, including:

  • Great competitive pay. This is a non-exempt role that reports to the Call Center Manager.
  • Growth opportunities.
  • A comfortable small office environment with a family atmosphere.
  • Health, vision, and dental benefits eligible after 60 days.
  • A generous PTO plan eligible after 90 days.
  • Paid holidays. You may be required to work an observed holiday but will be paid a higher rate if so.
  • Stability and longevity - a locally owned company that has been in business since 1977 and continues to grow.
  • Work/life balance - a standard 40 hour work week that will include weekends and possible evening shifts. This schedule may change in the future depending on business needs.


Background check and drug screen required upon acceptance of position.


Only Qualified Applicants Will Be Contacted and will be required to complete a skills assessment.


Great Atlantic Management is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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