ZipRecruiter

Log In

1

Text Chat Support Jobs in Georgia (NOW HIRING)

TTEC

Knowledgeable, encouraging, supporting and present leadership * Diverse and community minded ... talk, message, text, and video chat with millions of customers every day. These exceptional ...

TTEC

Knowledgeable, encouraging, supporting and present leadership * Diverse and community minded ... talk, message, text, and video chat with millions of customers every day. These exceptional ...

Butler Toyota

Assistant Sales Manager

Macon, GA · On-site

... support you Professionally managed sales BDC on site Used vehicle path: The right candidate will ... phone, chat, text, data-base marketing; learn the multi-layered inventory acquisition systems ...

GEODIS

Director Operations Final Mile

Suwanee, GA · On-site

$110K - $130K/hr

... support the success of our GEODIANS. * Health, dental, and vision insurance after 30 days of ... and chat with our virtual recruiter, Sophie , to fast-track your way to an interview. OR * Text ...

TTEC

Manage outbound calls and emails to support customers through the full onboarding process and post ... talk, message, text, and video chat with millions of customers every day. These exceptional ...

TTEC

Manage outbound calls and emails to support customers through the full onboarding process and post ... talk, message, text, and video chat with millions of customers every day. These exceptional ...

TTEC

$15.50 - $21/hr

As an English-speaking Customer Service Representative in support of The Home Depot working on-site ... talk, message, text, and video chat with millions of customers every day. These exceptional ...

TTEC

$15.50 - $21/hr

Knowledgeable, encouraging, supporting and present leadership * Diverse and community minded ... talk, message, text, and video chat with millions of customers every day. These exceptional ...

TTEC

$15.50 - $21/hr

Knowledgeable, encouraging, supporting and present leadership * Diverse and community minded ... talk, message, text, and video chat with millions of customers every day. These exceptional ...

previous pagenext page

Showing results 21-40

All JobsText Chat Support JobsText Chat Support Jobs in Georgia

Text Chat Support information

See Georgia salary details

$12

$21

$37

How much do text chat support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for text chat support in Georgia is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the text chat support position, and why are they important?

To thrive as a Text Chat Support agent, you need excellent written communication skills, strong problem-solving abilities, and proficiency in typing and multitasking, often with a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and CRM systems is typically required, and some employers may seek basic IT knowledge or certifications like CompTIA or customer service training. Outstanding candidates also demonstrate empathy, patience, active listening, and adaptability when interacting with customers in a fast-paced online setting. These skills are critical to delivering effective, timely support that ensures customer satisfaction and maintains a positive brand reputation.

What are the typical day-to-day responsibilities for someone in a text chat support role?

As a Text Chat Support agent, your daily tasks typically include responding to customer inquiries via live chat, resolving issues, providing product or service information, and escalating more complex concerns to the appropriate departments. You'll often need to manage multiple chat conversations at once while maintaining accuracy, professionalism, and a friendly tone. Additionally, you may be required to update customer records in CRM systems and contribute to support documentation or FAQ resources. Collaboration with team members and supervisors is common to share insights and ensure consistent, high-quality service. This role is ideal for those who enjoy problem-solving and helping people in a fast-paced, digital environment.

What is a text chat support?

A Text Chat Support job involves assisting customers via live chat or messaging platforms. Responsibilities typically include answering questions, resolving issues, and providing product or service information in real time. It requires strong written communication skills, multitasking abilities, and a customer-focused approach. This role is common in customer service, technical support, and sales assistance across various industries.

What are the most commonly searched types of Text Chat Support jobs in Georgia? The most popular types of Text Chat Support jobs in Georgia are:
What are popular job titles related to Text Chat Support jobs in Georgia? For Text Chat Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Text Chat Support jobs in Georgia look for? The top searched job categories for Text Chat Support jobs in Georgia are:
What cities in Georgia are hiring for Text Chat Support jobs? Cities in Georgia with the most Text Chat Support job openings:
Text Chat Support jobs near you
Infographic showing various Text Chat Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,748 per year, or $22 per hour.

Internet Specialist

Stivers Automotive Group

Atlanta, GA • On-site

$60K - $100K/yr

Full-time

Re-posted 13 days ago

Job description

Position Summary

This role serves as the first point of contact for online prospects, converting inbound digital leads into showroom appointments through professional communication, proactive follow-up, and consultative selling techniques. The ideal candidate combines exceptional phone and digital communication skills with a strong command of CRM technology to maximize lead conversion rates and support overall dealership sales objectives.


Key Responsibilities

Lead Management & Conversion

  • Monitor and promptly respond to all internet leads received through the dealership website, third-party automotive portals, and digital marketing channels
  • Contact prospective customers via phone, email, and text within established response-time benchmarks to maximize engagement
  • Qualify leads, identify customer needs, and schedule in-store appointments for the sales team
  • Follow up consistently with unconverted leads using structured multi-touch cadences to maximize pipeline conversion
  • Track all lead activity, contact attempts, and appointment outcomes accurately in the CRM system


Phone & Customer Communication

  • Deliver professional, enthusiastic, and consultative outbound and inbound calls in a high-volume environment
  • Communicate vehicle availability, pricing, promotions, and financing options clearly and persuasively
  • Overcome objections confidently while maintaining a customer-first approach
  • Represent the dealership brand professionally across all communication channels


CRM & Reporting

  • Maintain accurate and up-to-date customer records, lead statuses, and activity logs within the dealership CRM platform
  • Generate and review lead performance reports to identify trends, gaps, and improvement opportunities
  • Collaborate with the Sales Manager and marketing team to refine lead-handling processes and scripts
  • Ensure compliance with all data privacy and consumer contact regulations (e.g., TCPA, CAN-SPAM)


Required Qualifications

  • High school diploma or GED required; associate’s or bachelor’s degree preferred
  • Minimum 1–2 years of experience in a BDC, call center, automotive sales, or customer-facing sales role
  • Demonstrated excellence in telephone communication, including outbound cold calling and inbound lead handling
  • Proficiency with a dealership or enterprise CRM platform (e.g., VinSolutions, DealerSocket, Reynolds & Reynolds, Salesforce, or equivalent)
  • Strong written communication skills for professional email and text correspondence
  • Ability to multitask, prioritize, and perform in a fast-paced, metrics-driven environment
  • Self-motivated with a results-oriented mindset and a commitment to hitting appointment and conversion targets


Preferred Qualifications

  • Previous automotive dealership BDC or internet sales department experience
  • Familiarity with third-party lead sources such as Cars.com, CarGurus, AutoTrader, or TrueCar
  • Experience with digital marketing tools, chat platforms, or social media lead management
  • Knowledge of automotive financing, trade-in valuation, or vehicle inventory management
  • Bilingual communication skills (English/Spanish or other languages) are a plus


Core Competencies

Communication & Interpersonal Skills

Phone presence, active listening, persuasion, written communication

Technology Proficiency

CRM systems, email platforms, digital lead tools, basic reporting

Sales Drive & Accountability

Goal orientation, KPI ownership, resilience, follow-through

Organization & Time Management

Lead prioritization, schedule management, detail orientation


Work Environment & Schedule

  • On-site position within the dealership
  • Full-time schedule; may include evenings, weekends, and holidays based on dealership operating hours
  • High-volume phone and digital communication environment requiring extended periods of phone and computer use