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Live In 988 Chat Jobs in Georgia (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... You will be the first point of contact for our customers, and your role will be crucial in ensuring ...

OkWhen

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

... via chat, email, and video during business hours and live events. * Troubleshoot platform issues and escalate to technical or product teams when needed. * Maintain an in depth knowledge of our ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

... via chat, email, and video during business hours and live events. * Troubleshoot platform issues and escalate to technical or product teams when needed. * Maintain an in depth knowledge of our ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

... via chat, email, and video during business hours and live events. * Troubleshoot platform issues and escalate to technical or product teams when needed. * Maintain an in depth knowledge of our ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

... via chat, email, and video during business hours and live events. * Troubleshoot platform issues and escalate to technical or product teams when needed. * Maintain an in depth knowledge of our ...

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Live In 988 Chat information

What are some of the unique challenges faced by live in 988 chat counselors, and how can applicants prepare for them?

Live In 988 Chat counselors often handle high-stress situations involving individuals in crisis, which can be emotionally demanding. Counselors must balance active listening, empathy, and quick decision-making while maintaining professional boundaries. Applicants can prepare by familiarizing themselves with crisis intervention techniques, practicing self-care, and seeking peer support to manage emotional fatigue. Training is typically provided, but resilience and adaptability are key to thriving in this role.

What is a live in 988 chat worker?

A Live In 988 Chat worker is a trained crisis counselor who provides support through the 988 Suicide & Crisis Lifeline’s online chat platform. They assist individuals experiencing emotional distress, suicidal thoughts, or mental health crises by offering real-time conversation, resources, and guidance. These professionals help users feel heard, offer coping strategies, and connect them with further mental health services when needed. Their work is confidential, empathetic, and focused on providing immediate support.

How do I become a live in 988 chat customer service agent?

To become a live-in 988 chat customer service agent, candidates typically need strong communication skills, empathy, and experience with mental health or crisis support. Relevant training or certifications in crisis intervention or counseling may be required, and the role often involves working flexible hours, including nights and weekends. Applying through job boards or organization websites and demonstrating relevant skills can help secure a position in this field.

What is the difference between Live In 988 Chat vs Live In Caregiver?

AspectLive In 988 ChatLive In Caregiver
CertificationsBasic first aid, CPR, communication skillsCPR, first aid, caregiving certifications often preferred
Work EnvironmentOnline, remote chat support for mental health or crisis interventionIn-home, providing personal care and assistance to clients
Employer & IndustryHealthcare, mental health services, crisis support organizationsHome care agencies, senior care, disability support

Live In 988 Chat involves providing remote online support via chat for mental health or crisis situations, requiring strong communication skills. In contrast, a Live In Caregiver offers in-person personal care and assistance within a client's home. Both roles may require caregiving or communication certifications, but the work environments differ significantly, with one being remote and the other in-home.

What are the key skills and qualifications needed to thrive as a 988 crisis chat counselor, and why are they important?

To thrive as a 988 Crisis Chat Counselor, you need strong crisis intervention skills, active listening abilities, and a relevant background in mental health or social work. Familiarity with secure chat platforms, suicide risk assessment tools, and often certifications in crisis intervention are typically required. Compassion, emotional resilience, and clear written communication are critical soft skills for providing effective support remotely. These skills and qualities are essential for delivering timely, empathetic, and effective assistance to individuals experiencing mental health crises.
What are the most commonly searched types of 988 Chat jobs in Georgia? The most popular types of 988 Chat jobs in Georgia are:
What are popular job titles related to Live In 988 Chat jobs in Georgia? For Live In 988 Chat jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Live In 988 Chat jobs in Georgia look for? The top searched job categories for Live In 988 Chat jobs in Georgia are:
What cities in Georgia are hiring for Live In 988 Chat jobs? Cities in Georgia with the most Live In 988 Chat job openings:
Live In 988 Chat jobs near you
Infographic showing various Live In 988 Chat job openings in Georgia as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Live Chat Agent

AYS

Atlanta, GA • On-site

$15 - $20/hr

Other

Re-posted 7 days ago

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

Apply