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Live In 988 Chat Jobs in Georgia (NOW HIRING)

Allied Staffing

Be Seen First

Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

Provide customer support via phone, live chat, and ticketing systems * Resolve technical and ... Associate degree in Business or related field * Proficiency with CRM software and helpdesk ...

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Participate in team & process development sessions - keeping positive relationships with teammates ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Participate in team & process development sessions - keeping positive relationships with teammates ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Participate in team & process development sessions - keeping positive relationships with teammates ...

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Participate in team & process development sessions keeping positive relationships with teammates ...

HSBC Global Services Limited

$11.50 - $15.50/hr

Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call ...

TONI SINCLAIRE LLC

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Sales Associate

Atlanta, GA · On-site

$20 - $25/hr

Associate for Live Streaming and In-Store Sales Role Overview We are seeking an energetic ... Build real-time rapport with the audience, answer chat questions, and continue building a rapidly ...

TONI SINCLAIRE LLC

Be Seen First

Sales Associate

Atlanta, GA · On-site

$20 - $25/hr

Associate for Live Streaming and In-Store Sales Role Overview We are seeking an energetic ... Build real-time rapport with the audience, answer chat questions, and continue building a rapidly ...

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All JobsLive In 988 Chat JobsLive In 988 Chat Jobs in Georgia

Live In 988 Chat information

What are some of the unique challenges faced by live in 988 chat counselors, and how can applicants prepare for them?

Live In 988 Chat counselors often handle high-stress situations involving individuals in crisis, which can be emotionally demanding. Counselors must balance active listening, empathy, and quick decision-making while maintaining professional boundaries. Applicants can prepare by familiarizing themselves with crisis intervention techniques, practicing self-care, and seeking peer support to manage emotional fatigue. Training is typically provided, but resilience and adaptability are key to thriving in this role.

What is a live in 988 chat worker?

A Live In 988 Chat worker is a trained crisis counselor who provides support through the 988 Suicide & Crisis Lifeline’s online chat platform. They assist individuals experiencing emotional distress, suicidal thoughts, or mental health crises by offering real-time conversation, resources, and guidance. These professionals help users feel heard, offer coping strategies, and connect them with further mental health services when needed. Their work is confidential, empathetic, and focused on providing immediate support.

How do I become a live in 988 chat customer service agent?

To become a live-in 988 chat customer service agent, candidates typically need strong communication skills, empathy, and experience with mental health or crisis support. Relevant training or certifications in crisis intervention or counseling may be required, and the role often involves working flexible hours, including nights and weekends. Applying through job boards or organization websites and demonstrating relevant skills can help secure a position in this field.

What is the difference between Live In 988 Chat vs Live In Caregiver?

AspectLive In 988 ChatLive In Caregiver
CertificationsBasic first aid, CPR, communication skillsCPR, first aid, caregiving certifications often preferred
Work EnvironmentOnline, remote chat support for mental health or crisis interventionIn-home, providing personal care and assistance to clients
Employer & IndustryHealthcare, mental health services, crisis support organizationsHome care agencies, senior care, disability support

Live In 988 Chat involves providing remote online support via chat for mental health or crisis situations, requiring strong communication skills. In contrast, a Live In Caregiver offers in-person personal care and assistance within a client's home. Both roles may require caregiving or communication certifications, but the work environments differ significantly, with one being remote and the other in-home.

What are the key skills and qualifications needed to thrive as a 988 crisis chat counselor, and why are they important?

To thrive as a 988 Crisis Chat Counselor, you need strong crisis intervention skills, active listening abilities, and a relevant background in mental health or social work. Familiarity with secure chat platforms, suicide risk assessment tools, and often certifications in crisis intervention are typically required. Compassion, emotional resilience, and clear written communication are critical soft skills for providing effective support remotely. These skills and qualities are essential for delivering timely, empathetic, and effective assistance to individuals experiencing mental health crises.
What are the most commonly searched types of 988 Chat jobs in Georgia? The most popular types of 988 Chat jobs in Georgia are:
What are popular job titles related to Live In 988 Chat jobs in Georgia? For Live In 988 Chat jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Live In 988 Chat jobs in Georgia look for? The top searched job categories for Live In 988 Chat jobs in Georgia are:
What cities in Georgia are hiring for Live In 988 Chat jobs? Cities in Georgia with the most Live In 988 Chat job openings:
Live In 988 Chat jobs near you
Infographic showing various Live In 988 Chat job openings in Georgia as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

IT Service Desk Agent - Alpharetta, GA 30005

Amicis Global

Alpharetta, GA • On-site

$20 - $21/hr

Contractor

Re-posted 5 days ago

Job description

Job Title: IT Service Desk Agent
Job Location: Alpharetta, GA 30005
Job Duration: 12 months, possibility of extension.
 
Kindly help me out with your most updated resume
 
Executive Summary:
  • The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment.
  • This role requires delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
  • The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
  • This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Key Responsibilities:
Customer Support:
  • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
  • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
  • Resolve issues or escalate appropriately while managing customer expectations.
  • Maintain composure and professionalism in high-pressure and difficult situations.
  • Deliver a consistent and positive customer experience across all interactions.

Communication & Documentation:
  • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
  • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
  • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
  • Communicate ticket status, next steps, and resolutions to users promptly.
  • Technical Troubleshooting & Resolution:
  • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
  • Perform incident assessment, triage, research, training/education, resolution, and recovery.
  • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
  • Install, modify, clean, or repair hardware and software as required.
  • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Collaboration & Culture:
  • Collaborate with team members to ensure service excellence and share knowledge.
  • Be a culture carrier by demonstrating a positive, team-oriented attitude.
  • Adhere to company policies and procedures, contributing to a safe and professional work environment.

Additional Expectations:
  • Demonstrate flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
  • Continuously seek opportunities for self-improvement and operational efficiency.

Qualifications:
  • High school diploma or GED required.
  • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
  • Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
  • Excellent customer service and communication skills (written and verbal).
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated with the ability to work independently and prioritize tasks under pressure.
  • Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
  • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.