About Glue Glue is not just another team chat app. We're building the first platform for agentic ... Understand the nuances of RAG systems, including text chunking, hybrid retrieval (semantic ...
Quick apply
About Glue Glue is not just another team chat app. We're building the first platform for agentic ... Understand the nuances of RAG systems, including text chunking, hybrid retrieval (semantic ...
About Glue Glue is not just another team chat app. We're building the first platform for agentic ... Understand the nuances of RAG systems, including text chunking, hybrid retrieval (semantic ...
About Glue Glue is not just another team chat app. We're building the first platform for agentic ... Understand the nuances of RAG systems, including text chunking, hybrid retrieval (semantic ...
Software Engineer, AI/ML
San Francisco, CA · On-site
About Glue Glue is not just another team chat app. We're building the first platform for agentic ... Understand the nuances of RAG systems, including text chunking, hybrid retrieval (semantic ...
Software Engineer, AI/ML
San Francisco, CA · On-site
About Glue Glue is not just another team chat app. We're building the first platform for agentic ... Understand the nuances of RAG systems, including text chunking, hybrid retrieval (semantic ...
Backend Engineer
$170K - $400K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... About the Role You'll build the backend systems that make Hark's AI agent actually work - reliable ...
Backend Engineer
$170K - $400K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... About the Role You'll build the backend systems that make Hark's AI agent actually work - reliable ...
Software Engineer, AI/ML
San Francisco, CA · On-site
Glue is building the first platform for agentic team chat, where AI agents and humans collaborate ... text chunking, hybrid retrieval (semantic + keyword), vector store tuning, and relevance ...
Software Engineer, AI/ML
San Francisco, CA · On-site
Glue is building the first platform for agentic team chat, where AI agents and humans collaborate ... text chunking, hybrid retrieval (semantic + keyword), vector store tuning, and relevance ...
Backend Engineer
San Jose, CA · On-site
$170K - $400K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... About the Role You'll build the backend systems that make Hark's AI agent actually work - reliable ...
Backend Engineer
San Jose, CA · On-site
$170K - $400K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... About the Role You'll build the backend systems that make Hark's AI agent actually work - reliable ...
Machinist
$22.72/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Quick apply
Machinist
$22.72/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Machinist
$31.81/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Quick apply
Machinist
$31.81/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Inspector
$24.98/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Quick apply
Inspector
$24.98/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Audio Software Engineer
San Jose, CA · On-site
$170K - $400K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... Hark's voice agent holds real-time, full-duplex conversations with people in homes, cars, and noisy ...
Audio Software Engineer
San Jose, CA · On-site
$170K - $400K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... Hark's voice agent holds real-time, full-duplex conversations with people in homes, cars, and noisy ...
Audio Software Engineer
$170K - $400K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... Hark's voice agent holds real-time, full-duplex conversations with people in homes, cars, and noisy ...
Audio Software Engineer
$170K - $400K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... Hark's voice agent holds real-time, full-duplex conversations with people in homes, cars, and noisy ...
Staff Software Engineer - AI Experiences
San Francisco, CA · On-site
$189K - $315K/yr
Lead the evolution of the chat runtime from standard "walls of text" into high-performance, dynamic ... Partner on Agent Lifecycle Observability: Collaborate closely with adjacent Automation and Agent ...
Staff Software Engineer - AI Experiences
San Francisco, CA · On-site
$189K - $315K/yr
Lead the evolution of the chat runtime from standard "walls of text" into high-performance, dynamic ... Partner on Agent Lifecycle Observability: Collaborate closely with adjacent Automation and Agent ...
Mobile Android Engineer
San Jose, CA · On-site
$180K - $450K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... agent into people's pockets. That means shipping an app that feels instant, handles streaming AI ...
Mobile Android Engineer
San Jose, CA · On-site
$180K - $450K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... agent into people's pockets. That means shipping an app that feels instant, handles streaming AI ...
Mobile Android Engineer
San Jose, CA · On-site
$180K - $450K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... agent into people's pockets. That means shipping an app that feels instant, handles streaming AI ...
Mobile Android Engineer
San Jose, CA · On-site
$180K - $450K/yr
While today's AI largely operates through chat boxes and decade-old devices, Hark is focused on ... agent into people's pockets. That means shipping an app that feels instant, handles streaming AI ...
Engineering Technician
$25.78 - $28.28/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Quick apply
Engineering Technician
$25.78 - $28.28/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Process Technician
$26.52/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Quick apply
Process Technician
$26.52/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Electronic Equipment Technician
$35 - $45/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Quick apply
Electronic Equipment Technician
$35 - $45/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Associate Technician (Sewing Assembly)
Irvine, CA · On-site
$22 - $30.40/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Quick apply
Associate Technician (Sewing Assembly)
Irvine, CA · On-site
$22 - $30.40/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Principle Data Engineer
San Diego, CA · On-site
$90.95 - $100.05/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
New
Quick apply
Principle Data Engineer
San Diego, CA · On-site
$90.95 - $100.05/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
New
Mechanical Assembler
$28 - $32/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Quick apply
Mechanical Assembler
$28 - $32/hr
AI agent role is to help speed up your hiring process by answering questions, confirming basic ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...
Text Chat Agent information
What is a text chat agent?
A Text Chat Agent is a customer support representative who assists customers through live chat or messaging platforms. They handle inquiries, resolve issues, provide product information, and ensure a smooth customer experience without phone interactions. This role requires strong typing skills, problem-solving abilities, and a customer-centric approach. Many businesses, including e-commerce, tech support, and service industries, employ text chat agents to enhance customer service.
What does a text chat agent do?
As a Text Chat Agent, your workday typically involves managing multiple chat conversations with customers, answering inquiries, resolving complaints, and providing product or service information in real time. You will use chat platforms and customer databases to track interactions, escalate complex issues to specialized teams, and document resolutions accurately. Most Text Chat Agents work as part of a remote or in-office customer service team, collaborating with supervisors and colleagues to meet service goals. This role requires consistent attention to detail, quick response times, and clear written communication throughout your shift.
What are the key skills and qualifications needed to thrive as a text chat agent?
To thrive as a Text Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, CRM systems, and chat software like Zendesk or LiveChat is often required. Strong multitasking, empathy, and problem-solving abilities set top performers apart in this role. These skills ensure customers receive timely, clear assistance and that issues are resolved efficiently, leading to higher satisfaction and loyalty.
What are popular job titles related to Text Chat Agent jobs in California?
For Text Chat Agent jobs in California, the most frequently searched job titles are:
What job categories do people searching Text Chat Agent jobs in California look for?
The top searched job categories for Text Chat Agent jobs in California are:
What cities in California are hiring for Text Chat Agent jobs?
Cities in California with the most Text Chat Agent job openings:
Job description
About Glue
Glue is not just another team chat app. We're building the first platform for agentic team chat—a workspace where AI agents and humans collaborate as peers. Our platform supports leading AI models (GPT-5, Claude, Gemini, and open-source alternatives) and integrates with thousands of apps through the Model Context Protocol (MCP), enabling teams to direct actions across their entire tech stack without leaving chat.
We recently raised $20M in Series A funding. Co-founded by David Sacks and Evan Owen, Glue is redefining how teams communicate and get work done in the AI era.
Opportunity
We’re looking for an AI/ML Engineer with a strong foundation in large language models (LLMs) and retrieval-augmented generation (RAG) to help us build smart, useful, and scalable AI features. You’ll work across the stack—from prototyping prompts and pipelines to shipping production systems—and play a key role in evaluating model performance and behavior. You'll collaborate across engineering, product, and design to ship experiences that feel magical—but are grounded in robust infrastructure and measurable outcomes.
About You- Have shipped across the stack to production—from data ingestion and model integration to serving and monitoring—and understand what it takes to build resilient ML-powered features.
- Have dealt with issues like latency, cost, edge cases, and prompt brittleness, and you’ve built systems that people rely on
- Understand the nuances of RAG systems, including text chunking, hybrid retrieval (semantic + keyword), vector store tuning, and relevance optimization.
- A self-starter, a builder, a doer. You know how to architect a project the “right way”, but also know when to ask about requirements and make tradeoffs depending on the maturity of the project
- Care about details but know when to avoid getting lost in the weeds and prioritize the immediate outcomes needed.
- Want to be part of a scrappy, early team who is building something ambitious and exciting.
- 5+ years of engineering experience, ideally including ML, NLP, or applied AI experience
- 2+ years hands-on with LLMs, transformers, and production-grade generative AI systems
- 2+ years of experience with a server-side language such as Go, TypeScript, Python, etc.
- Experience building RAG systems using frameworks like LangChain, LlamaIndex, or custom stacks
- Experience with multi-modal inputs, fine-tuning open models, or orchestrating agent-style systems
- Familiarity with evaluation techniques, tooling (e.g., Braintrust, Promptfoo, etc.) and quality metrics
- Independent and self motivated—maintaining side projects or libraries a major plus
Benefits
We offer a competitive salary in addition to significant equity, a generous healthcare package, and whatever equipment you need to excel at your job.
Flexible vacation policy—we’re moving quickly but want a sustainable culture.
This role is based in our San Francisco headquarters.
Glue is committed to providing equal employment opportunities for all applicants and employees. Glue doesn’t discriminate on the basis of any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, family care or medical leave status, marital status, domestic partner status, military and veteran status, or any other characteristic protected by US federal, state or local laws, or the laws of the country or jurisdiction where you work.