As a Tesa (Technical Service Advisor), your daily responsibilities often include receiving and documenting customer concerns, conducting preliminary diagnostics, and coordinating vehicle repairs with technicians. You will regularly communicate updates to clients, ensure proper documentation in service management systems, and assist the technical team with troubleshooting challenging issues. Collaboration with service managers, mechanics, and parts departments is common to ensure smooth workflow and timely service delivery. This role is dynamic and customer-facing, ideal for those who enjoy problem-solving and multi-tasking in a fast-paced environment.