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High Touch Engineer Cisco Jobs (NOW HIRING)

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and ... to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly ...

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and ... to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly ...

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and ... to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly ...

... of professional experience. 2. High-level teaming and communication skills to influence and ... Cisco DNAC/Catalyst Center, Cisco ISE, PagerDuty, Nagios, Data Dog, Thousand Eyes, CloudWatch ...

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High Touch Engineer Cisco information

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How much do high touch engineer cisco jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for high touch engineer cisco in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is the difference between High Touch Engineer Cisco vs Network Engineer?

AspectHigh Touch Engineer CiscoNetwork Engineer
CertificationsCCNA, CCNP, Cisco-specific certificationsCCNA, CCNP, vendor-neutral or specific certifications
Work EnvironmentCustomer sites, Cisco support centers, enterprise networksCorporate offices, data centers, network operations centers
Primary FocusProviding high-level technical support and troubleshooting for Cisco solutionsDesigning, implementing, and maintaining network infrastructure

High Touch Engineers Cisco specialize in delivering advanced support and troubleshooting for Cisco networking solutions, often working directly with clients. Network Engineers focus on designing and maintaining overall network infrastructure, which may include Cisco equipment but also other vendors. Both roles require networking certifications like CCNA or CCNP, but their daily tasks and environments differ significantly.

How does a High Touch Engineer at Cisco typically collaborate with customer teams and internal Cisco experts?

As a High Touch Engineer (HTE) at Cisco, you will work closely with customers' technical teams to ensure their network environments operate optimally. This involves regular meetings, on-site or remote troubleshooting, and proactive maintenance. You’ll also partner with Cisco’s internal technical experts, such as TAC engineers and product specialists, to resolve complex issues and deliver tailored solutions. Strong communication and collaboration skills are essential, as you’ll often act as the bridge between the customer and various Cisco departments.

What are the key skills and qualifications needed to thrive as a High Touch Engineer at Cisco, and why are they important?

To thrive as a High Touch Engineer at Cisco, you need deep expertise in networking technologies, troubleshooting skills, and industry certifications such as CCNP or CCIE. Familiarity with Cisco hardware, software platforms, and network management tools is essential for resolving complex technical issues. Excellent communication, customer service orientation, and problem-solving abilities help build trust and effectively manage client relationships. These skills ensure swift resolution of critical incidents, high client satisfaction, and optimal network performance in demanding enterprise environments.

What is a High Touch Engineer at Cisco?

A High Touch Engineer (HTE) at Cisco is a specialized technical expert who provides dedicated support and guidance to Cisco's key customers. Their role involves proactively managing complex network environments, troubleshooting advanced issues, and ensuring optimal performance of Cisco solutions. HTEs work closely with customer teams to understand their unique requirements, help with implementation, and deliver in-depth technical expertise. They act as a trusted advisor, aiming to build long-term customer relationships and drive customer satisfaction.
More about High Touch Engineer Cisco jobs
What job categories do people searching High Touch Engineer Cisco jobs look for? The top searched job categories for High Touch Engineer Cisco jobs are:
Infographic showing various High Touch Engineer Cisco job openings in the United States as of July 2026, with employment types broken down into 13% Locum Tenens, 80% Full Time, 1% Part Time, and 6% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Network Engineer - Cisco & Zero Trust Architecture

IMRI Technology & Engineering Solutions

Ashburn, VA • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago


Job description

COMPANY OVERVIEW

Join our award-winning team at Information Management Resources, Inc. (IMRI), a small business leader in the technology industry known for our commitment to innovation, excellence, and authenticity. Founded in 1992, IMRI has been at the forefront of delivering advanced cybersecurity and IT solutions, safeguarding organizations against evolving threats. We have built a reputation for our expertise in Cybersecurity, Digital Transformation, Strategic Business Consulting, and Staff Augmentation. Guided by our core values of innovation, excellence, and a solution-driven mindset, we have served a diverse portfolio of customers that includes federal agencies, state and local governments, and Fortune 1000 companies.

At IMRI, we recognize the integral part our employees play in our ongoing success. To support this, we offer a comprehensive benefits package, tailored to meet the individual needs of our employees. We are committed to promoting their overall well-being and equipping them with the necessary tools to flourish in their careers. We welcome you to be a part of our ongoing mission as we continue to navigate the digital landscape, committed to empowering organizations with our innovative solutions.


POSITION: Network Engineer Cisco & Zero Trust Architecture

CLEARANCE REQUIREMENT: Must be eligible to obtain a Public Trust Tier 2 clearance or hold an active DoD security clearance

POSITION OVERVIEW:IMRI is seeking a skilled and mission-driven Network Engineer to support a secure, enterprise-scale Cisco networking environment within a federal setting. This role is responsible for designing, implementing, and maintaining resilient network architectures aligned with Zero Trust principles and federal cybersecurity standards. The ideal candidate brings hands-on expertise in network engineering, security, and operations, along with a strong understanding of compliance frameworks and secure infrastructure design. This position offers the opportunity to contribute to high-impact initiatives that enhance security, reliability, and operational excellence for our federal customers.

KEY RESPONSIBILITIES:

Network Engineering & Operations

  • Design, implement, and support enterprise network infrastructure across core, distribution, access, and edge layers
  • Ensure high availability, scalability, and performance of Cisco-based network environments
  • Troubleshoot complex issues and conduct root cause analysis for network incidents and outages

Network Security & Compliance

  • Implement and maintain network security controls aligned with NIST SP 800-53 and Zero Trust Architecture (NIST SP 800-207)
  • Enforce Zero Trust principles, including network segmentation, micro-segmentation, and continuous verification
  • Perform system hardening and maintain secure configurations in alignment with Cisco and industry best practices
  • Support vulnerability management, including patching, firmware updates, and remediation efforts

Infrastructure & Network Services

  • Configure, manage, and troubleshoot routing, switching, and network services (VLANs, DNS, DHCP, VPNs)
  • Implement and maintain 802.1X network access control to secure endpoint connectivity
  • Secure network perimeters through firewall management, ingress/egress filtering, and multi-factor authentication

Monitoring & Incident Response

  • Monitor network performance, availability, and security events using enterprise tools
  • Integrate network components with centralized logging and SIEM platforms
  • Support incident response efforts, including traffic analysis, containment actions, and forensic data collection

Access Control & Zero Trust Implementation

  • Design and enforce least-privilege, identity-based access controls across all network layers
  • Develop and maintain segmentation strategies to protect sensitive systems and prevent lateral movement

Change Management & Documentation

  • Support formal change management processes, including security impact analysis and approvals
  • Maintain accurate network diagrams, configurations, and asset inventories
  • Develop and update Standard Operating Procedures (SOPs) to support audit readiness and operational continuity

Collaboration & Support

  • Serve as a technical escalation point for complex service desk requests
  • Collaborate with cybersecurity, cloud, and Microsoft engineering teams to deliver integrated solutions
  • Provide technical guidance to improve network performance and security posture

REQUIRED QUALIFICATIONS:

  • Proven experience with Cisco networking technologies in enterprise environments
  • Strong expertise in routing, switching, and core networking protocols
  • Experience implementing Zero Trust architecture and segmentation strategies
  • Knowledge of NIST SP 800-53 and NIST SP 800-207 frameworks
  • Hands-on experience with firewalls, VPNs, 802.1X, and network access controls
  • Experience with network monitoring, logging, and SIEM integration
  • Demonstrated ability to perform vulnerability remediation and system hardening
  • Strong troubleshooting and analytical skills, including root cause analysis
  • Experience working within structured change management and documentation practices

PREFERRED QUALIFICATIONS:

  • Experience supporting federal government or regulated environments
  • Familiarity with Cisco Secure Configuration Guides and security hardening practices
  • Experience with NIST Risk Management Framework (RMF) processes
  • Knowledge of automated patching and firmware lifecycle management

IMRI offers top-tier benefits that include: medical coverage through nationally recognized carriers, ancillary coverages, paid vacation and sick leave in compliance with all state and local laws, 401(k) with company match, company paid life insurance and LTD, and several additional voluntary coverages.

Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position.

Equal Employment Opportunity Statement

IMRI is an Equal Employment Opportunity employer. IMRI prohibits unlawful discrimination and harassment and provides equal employment opportunity to all applicants and employees consistent with applicable federal, state, and local laws. Employment decisions are based on qualifications, merit, business needs, and other lawful job-related factors without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by law. As a federal contractor, IMRI complies with Section 503 of the Rehabilitation Act and VEVRAA and takes affirmative action with respect to qualified individuals with disabilities and protected veterans as required by law.