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High Touch Engineer Cisco Jobs (NOW HIRING)

Cisco

Customer Delivery Architect (Remote)

San Jose, CA · On-site

Cisco Silicon One engineering and architecture teams SONiC platform developers and open networking engineers Cisco software development and validation teams High Touch Operations and Service Delivery ...

TekSynap

System Engineer Cisco PBX (VoSIP)

Arlington, VA · On-site +1

$48K - $125K/yr

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and ... to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly ...

TekSynap

System Engineer Cisco PBX (VoSIP)

Arlington, VA · On-site

$48K - $125K/yr

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and ... to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly ...

TekSynap

System Engineer Cisco PBX (VoSIP)

Arlington, VA · On-site

$48K - $125K/yr

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and ... to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly ...

ConfigUSA

Network LAN SDA Engineer Cisco SDA

Plano, TX · On-site

... of professional experience. 2. High-level teaming and communication skills to influence and ... Cisco DNAC/Catalyst Center, Cisco ISE, PagerDuty, Nagios, Data Dog, Thousand Eyes, CloudWatch ...

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High Touch Engineer Cisco information

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How much do high touch engineer cisco jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for high touch engineer cisco in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is a high touch engineer at Cisco?

A High Touch Engineer (HTE) at Cisco is a specialized technical expert who provides dedicated support and guidance to Cisco's key customers. Their role involves proactively managing complex network environments, troubleshooting advanced issues, and ensuring optimal performance of Cisco solutions. HTEs work closely with customer teams to understand their unique requirements, help with implementation, and deliver in-depth technical expertise. They act as a trusted advisor, aiming to build long-term customer relationships and drive customer satisfaction.

How does a high touch engineer at Cisco typically collaborate with customer teams and internal Cisco experts?

As a High Touch Engineer (HTE) at Cisco, you will work closely with customers' technical teams to ensure their network environments operate optimally. This involves regular meetings, on-site or remote troubleshooting, and proactive maintenance. You’ll also partner with Cisco’s internal technical experts, such as TAC engineers and product specialists, to resolve complex issues and deliver tailored solutions. Strong communication and collaboration skills are essential, as you’ll often act as the bridge between the customer and various Cisco departments.

What are the key skills and qualifications needed to thrive as a high touch engineer at Cisco, and why are they important?

To thrive as a High Touch Engineer at Cisco, you need deep expertise in networking technologies, troubleshooting skills, and industry certifications such as CCNP or CCIE. Familiarity with Cisco hardware, software platforms, and network management tools is essential for resolving complex technical issues. Excellent communication, customer service orientation, and problem-solving abilities help build trust and effectively manage client relationships. These skills ensure swift resolution of critical incidents, high client satisfaction, and optimal network performance in demanding enterprise environments.

What is the difference between High Touch Engineer Cisco vs Network Engineer?

AspectHigh Touch Engineer CiscoNetwork Engineer
CertificationsCCNA, CCNP, Cisco-specific certificationsCCNA, CCNP, vendor-neutral or specific certifications
Work EnvironmentCustomer sites, Cisco support centers, enterprise networksCorporate offices, data centers, network operations centers
Primary FocusProviding high-level technical support and troubleshooting for Cisco solutionsDesigning, implementing, and maintaining network infrastructure

High Touch Engineers Cisco specialize in delivering advanced support and troubleshooting for Cisco networking solutions, often working directly with clients. Network Engineers focus on designing and maintaining overall network infrastructure, which may include Cisco equipment but also other vendors. Both roles require networking certifications like CCNA or CCNP, but their daily tasks and environments differ significantly.

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What job categories do people searching High Touch Engineer Cisco jobs look for?

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High Touch Engineer Cisco jobs near you
Infographic showing various High Touch Engineer Cisco job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Senior Network Engineer (Cisco Enterprise Operations)

NMK Global Inc.

Dallas, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

NMK Global Inc. is a global IT Services & Solutions company specializing in IT Staffing, Technology Consulting, Workforce Solutions, and Application Development Services. We help organizations build high-performing technology teams by connecting them with exceptional talent across a wide range of industries. Our expertise, industry knowledge, and consultative approach enable clients to achieve successful business outcomes while helping professionals advance their careers. 

Job Title: Senior Network Engineer – Cisco Enterprise Operations
Location: Dallas, TX – Onsite
Job Description:

We are seeking a highly experienced Senior Network Engineer with strong hands-on operational experience supporting large-scale Cisco enterprise environments.

The ideal candidate will have deep expertise in Cisco SDA, Catalyst Center (DNA Center), Cisco ISE, enterprise wireless, Cisco Nexus, VXLAN/EVPN, and Cisco Secure Firewall.

This role requires someone who can operate independently with minimal ramp-up time, troubleshoot complex production network issues, and confidently represent Network Services during P1 incidents and interactions with senior facility management.

Healthcare experience is a plus but not required. Experience supporting large, highly available, 24x7 enterprise environments is the key requirement.

Must-Have Technical Skills:

  • Cisco Software-Defined Access (SDA)
  • Cisco Catalyst Center / DNA Center
  • Cisco Identity Services Engine (ISE)
  • Cisco Catalyst 9800 Wireless Controllers
  • Cisco Catalyst 9130/916x Access Points
  • Enterprise wireless and high-density environments
  • Cisco Nexus Data Center
  • VXLAN/EVPN
  • Nexus Dashboard Fabric Controller (NDFC)
  • Cisco routing and switching
  • Cisco Secure Firewall
  • Azure connectivity / ExpressRoute
  • ServiceNow change and incident management

Key Responsibilities:

  • Provide operational support for large-scale Cisco enterprise networks.
  • Troubleshoot and maintain Cisco SDA fabrics and Catalyst Center.
  • Manage Cisco ISE authentication, authorization, profiling, and endpoint onboarding.
  • Troubleshoot enterprise wireless issues, including RF optimization, roaming, and client performance.
  • Support routing protocols including BGP, OSPF, and EIGRP.
  • Troubleshoot and support data center networks using VXLAN/EVPN.
  • Manage large-scale Cisco switching and routing environments.
  • Support Cisco Secure Firewall technologies.
  • Troubleshoot hybrid connectivity and Azure ExpressRoute.
  • Participate in 24x7 operational support and on-call rotations.
  • Respond to critical/P1 network incidents and perform root cause analysis.
  • Follow ServiceNow workflows for incidents, changes, and operational activities.
  • Collaborate with infrastructure, security, application, and facilities teams.
  • Communicate effectively with technical teams and senior facility leadership during critical incidents.

NMK Global Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to age, race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

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