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High Touch Engineer Cisco Jobs (NOW HIRING)

campus4tech

Network Engineer

Beaverton, OR · On-site

Cisco Catalyst Switches (9300, 9400, 9500, 9600 series): Deep understanding of their features ... Ability to thrive in a fast-paced, high-visibility environment supporting critical business ...

Allied Consultants, Inc.

Cisco Network Engineer

Austin, TX · Remote

  • Medical

  • Life

  • Retirement

We are currently seeking an experience Cisco Network Engineer to play a key role within a high-impact technical services team. At Allied Consultants, we value our consultants and are committed to ...

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How much do high touch engineer cisco jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for high touch engineer cisco in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is a high touch engineer at Cisco?

A High Touch Engineer (HTE) at Cisco is a specialized technical expert who provides dedicated support and guidance to Cisco's key customers. Their role involves proactively managing complex network environments, troubleshooting advanced issues, and ensuring optimal performance of Cisco solutions. HTEs work closely with customer teams to understand their unique requirements, help with implementation, and deliver in-depth technical expertise. They act as a trusted advisor, aiming to build long-term customer relationships and drive customer satisfaction.

How does a high touch engineer at Cisco typically collaborate with customer teams and internal Cisco experts?

As a High Touch Engineer (HTE) at Cisco, you will work closely with customers' technical teams to ensure their network environments operate optimally. This involves regular meetings, on-site or remote troubleshooting, and proactive maintenance. You’ll also partner with Cisco’s internal technical experts, such as TAC engineers and product specialists, to resolve complex issues and deliver tailored solutions. Strong communication and collaboration skills are essential, as you’ll often act as the bridge between the customer and various Cisco departments.

What are the key skills and qualifications needed to thrive as a high touch engineer at Cisco, and why are they important?

To thrive as a High Touch Engineer at Cisco, you need deep expertise in networking technologies, troubleshooting skills, and industry certifications such as CCNP or CCIE. Familiarity with Cisco hardware, software platforms, and network management tools is essential for resolving complex technical issues. Excellent communication, customer service orientation, and problem-solving abilities help build trust and effectively manage client relationships. These skills ensure swift resolution of critical incidents, high client satisfaction, and optimal network performance in demanding enterprise environments.

What is the difference between High Touch Engineer Cisco vs Network Engineer?

AspectHigh Touch Engineer CiscoNetwork Engineer
CertificationsCCNA, CCNP, Cisco-specific certificationsCCNA, CCNP, vendor-neutral or specific certifications
Work EnvironmentCustomer sites, Cisco support centers, enterprise networksCorporate offices, data centers, network operations centers
Primary FocusProviding high-level technical support and troubleshooting for Cisco solutionsDesigning, implementing, and maintaining network infrastructure

High Touch Engineers Cisco specialize in delivering advanced support and troubleshooting for Cisco networking solutions, often working directly with clients. Network Engineers focus on designing and maintaining overall network infrastructure, which may include Cisco equipment but also other vendors. Both roles require networking certifications like CCNA or CCNP, but their daily tasks and environments differ significantly.

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What job categories do people searching High Touch Engineer Cisco jobs look for?

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High Touch Engineer Cisco jobs near you
Infographic showing various High Touch Engineer Cisco job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Cisco Collaboration Design Engineer -Junior (Government)

AT and T

Springfield, VA • On-site

$96K - $251K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 729 frontline employees who took The Breakroom Quiz

53rd of 99 rated telecommunications companies

Job description

This is a customer facing position, no office requirement.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
This position will be responsible for creating all Cisco Commerce quotes required for all Janus IV pricing exercises from installations (i.e. TRP, Wi-Fi, and TrON) to material only quotes.
Job Duties/Responsibilities:
  • Provides technical knowledge and skill in using Cisco specialized applications in the areas specified.
  • Experienced in the operational environment and using high-level functional systems design, integration, documentation, and implementation methodologies on multiple projects.
  • Applies principles, methods, and knowledge of the functional area of expertise to specific order requirements.
  • Creates and provides solutions based on customer requests and site technical requirements.
  • Has knowledge of security requirements for specialized information transfer applications and is skilled in preparing technical documentation and providing other services required by the order.
  • Experience with Cisco Routers and Switches in a voice environment. Knowledge of Cisco's Unified Communications Product line such as Unified Communications Manager, Unity Connection and collaboration applications, features, and services (e.g. Webex Meetings Server, Attendant Console, etc).

Required Clearance:
Top Secret (#topsecret)
Required Qualifications:
• 6 years of progressive IT/telecommunications experience in the last ten calendar years.
• Expertise with Microsoft Word, Excel, and Visio applications.
• Expertise with Cisco Commerce Workspace (CCW).
• Extensive knowledge of Cisco's CUCM telephony product line - BEXX and UCS series servers.
• Extensive knowledge of Cisco's router and switch product line - 83XX Edge Platforms LAN switches (92XX,93XX, etc).
• Cisco network operations experience.
Desired Qualifications:
Cisco CCNA; CCNP- Collaboration; Certified Voice Engineer
Our Cisco Collaboration Design Engineer - Jr's earn between $90,000 - $130,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40
Time Type:
Regular
Location:
Springfield, Virginia
Salary Range:
$96,400.00 - $251,700.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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