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High Touch Engineer Cisco Jobs (NOW HIRING)

Cisco

Software Engineer, Solutions Engineering

Milpitas, CA · On-site

$152K - $219K/yr

Meet the Team The Solutions Engineering team at Cisco plays a meaningful role in accelerating the ... Cisco's campus and branch networking portfolio. This includes supporting high-touch customer ...

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Cognizant

Senior Network Engineer, Cisco SD-WAN

$106K - $145K/yr

Cognizant is seeking a Senior Network Engineer specializing in Cisco SD-WAN to design and modernize ... high-level and low-level network design documentation, including architecture diagrams ...

Corning

$95K - $130K/yr

As a Network Security Engineer , you will be at the forefront of designing, deploying, and ... This is a high visibility role where your technical expertise directly protects a global network ...

MANTECH

Cloud Support Engineer Evenings

Tysons, VA · On-site

Delivering high-touch, mission-critical support to government and enterprise customers; ensuring ... AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA ...

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High Touch Engineer Cisco information

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How much do high touch engineer cisco jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for high touch engineer cisco in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is the difference between High Touch Engineer Cisco vs Network Engineer?

AspectHigh Touch Engineer CiscoNetwork Engineer
CertificationsCCNA, CCNP, Cisco-specific certificationsCCNA, CCNP, vendor-neutral or specific certifications
Work EnvironmentCustomer sites, Cisco support centers, enterprise networksCorporate offices, data centers, network operations centers
Primary FocusProviding high-level technical support and troubleshooting for Cisco solutionsDesigning, implementing, and maintaining network infrastructure

High Touch Engineers Cisco specialize in delivering advanced support and troubleshooting for Cisco networking solutions, often working directly with clients. Network Engineers focus on designing and maintaining overall network infrastructure, which may include Cisco equipment but also other vendors. Both roles require networking certifications like CCNA or CCNP, but their daily tasks and environments differ significantly.

How does a High Touch Engineer at Cisco typically collaborate with customer teams and internal Cisco experts?

As a High Touch Engineer (HTE) at Cisco, you will work closely with customers' technical teams to ensure their network environments operate optimally. This involves regular meetings, on-site or remote troubleshooting, and proactive maintenance. You’ll also partner with Cisco’s internal technical experts, such as TAC engineers and product specialists, to resolve complex issues and deliver tailored solutions. Strong communication and collaboration skills are essential, as you’ll often act as the bridge between the customer and various Cisco departments.

What are the key skills and qualifications needed to thrive as a High Touch Engineer at Cisco, and why are they important?

To thrive as a High Touch Engineer at Cisco, you need deep expertise in networking technologies, troubleshooting skills, and industry certifications such as CCNP or CCIE. Familiarity with Cisco hardware, software platforms, and network management tools is essential for resolving complex technical issues. Excellent communication, customer service orientation, and problem-solving abilities help build trust and effectively manage client relationships. These skills ensure swift resolution of critical incidents, high client satisfaction, and optimal network performance in demanding enterprise environments.

What is a High Touch Engineer at Cisco?

A High Touch Engineer (HTE) at Cisco is a specialized technical expert who provides dedicated support and guidance to Cisco's key customers. Their role involves proactively managing complex network environments, troubleshooting advanced issues, and ensuring optimal performance of Cisco solutions. HTEs work closely with customer teams to understand their unique requirements, help with implementation, and deliver in-depth technical expertise. They act as a trusted advisor, aiming to build long-term customer relationships and drive customer satisfaction.
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What job categories do people searching High Touch Engineer Cisco jobs look for? The top searched job categories for High Touch Engineer Cisco jobs are:
High Touch Engineer Cisco jobs near you
Infographic showing various High Touch Engineer Cisco job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 91% Full Time, 2% Part Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

VTC Infrastructure Engineer (Cisco & VQ Systems)

GRVTY

Saint Louis, MO • On-site

$104K - $137K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

What Impact You'll Have

We are seeking a highly secure, technically precise Onsite Senior VTC & AV Systems Engineer to join our team at our secure facility in Saint Louis, Mo. In this 100% onsite role, you will design, manage, and secure our mission-critical, high-availability Cisco Collaboration and Deployed Video Teleconferencing (DVTC) systems.
You will serve as the subject matter expert for Cisco TMS/CMM, VQ Conference Manager, and an integrated hardware ecosystem featuring Extron, AMX, Planar, ClearOne, and BrightSign technologies. Additionally, you will utilize ManageEngine ServiceDesk Plus to manage ITIL incident tracking, room scheduling requests, and hardware asset lifecycles. Your expertise will ensure flawless, secure video operations and rapid technical resolution for executive-level, classified briefings.

What You'll be Owning

  • Unified Infrastructure Management: Oversee the provisioning, scheduling, and infrastructure administration of secure video endpoints using Cisco TMS, CMM, and VQ Conference Manager (VQ DMA).
  • VQ Automation & Migration: Utilize VQ Conference Manager to streamline device automation, maintain directory services, and support the ongoing operational transition from legacy TMS infrastructure.
  • Classified Session Management: Coordinate, schedule, and live-monitor multipoint, high-classification conferences, utilizing VQ tools and Cisco meeting bridges to ensure strict security compliance, policy controls, and optimal call quality.
  • Onsite Live Support: Provide high-touch, face-to-face technical support for executive-level briefings, secure command centers, and tactical operations rooms.
  • Hardware & Encryption Integration: Physically rack, stack, wire, and program Cisco codecs, camera tracking arrays and secure audio matrices.
  • Daily Security & Health Checks: Conduct strict daily, onsite physical and digital "pre-flight" inspections of all secure boardrooms to verify cryptographic baselines, firmware, and system readiness.
  • Documentation & Compliance: Maintain exact, classified configuration baselines, system drawings, and cryptographic asset logs according to federal and DISA/DoDIN security compliance frameworks.

What You Must Have

  • Active TS/SCI Clearance, US Citizen
  • Work Location: 100% Onsite at our secure campus (No remote/hybrid scheduling available).
  • Experience: Minimum of 10 years of hands-on experience managing enterprise-grade Cisco Collaboration and VTC environments within a secure federal, DoD, or intelligence environment.
  • Platform Mastery: Advanced technical proficiency with Cisco TMS, Cisco Meeting Management (CMM), VQ Conference Manager (including VQ DMA/Metro), and Cisco Unified Communications Manager (CUCM).
  • Technical Protocols: Deep understanding of physical audio-visual signal flow, secure VoIP architectures, firewall traversal protocols, and network routing (SIP, H.323, TLS).
  • Physical Capability: Ability to lift up to 50 lbs, install hardware behind equipment racks, and manage physical workspace cabling within tight data closets.
  • Certifications: Industry designations such as Cisco CCNA/CCNP Collaboration, AVIXA Certified Technology Specialist (CTS), or CompTIA Security+ (for IAT Level II compliance) are highly preferred

What Would be Nice to Have

  • BS or MS in relevant field (Computer Science, Computer Engineering)

Why Choose GRVTY

The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We're purpose-built to tackle the most entrenched, systemic national security issues around the world.

We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives.

At GRVTY, we believe that when our employees thrive, our company thrives. That's why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance.

• Robust health plan including medical, dental, and vision

• Health Savings Account with company contribution

• Annual Paid Time Off and Paid Holidays

• Paid Parental Leave

• 401k with generous company match

• Training and Development Opportunities

• Award Programs

• Variety of Company Sponsored Events

EEO Statement

GRVTY, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability.

Anyone requiring reasonable accommodations should email recruiting@grvty.com or call 703-544-7930 with requested details.  A member of the HR team will respond to your request within 2 business days. 

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) 

Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.