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Tesa Jobs in Michigan (NOW HIRING)

tesa SE

Customer Care Manager

Grand Rapids, MI · On-site

At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work ...

tesa tape, inc.

Customer Care Manager

Grand Rapids, MI · Hybrid

At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work ...

tesa SE

Maintenance Technician, 2nd Shift

Sparta, MI · On-site

At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work ...

tesa SE

Production Coating Operator

Sparta, MI · On-site

$15.50 - $19.75/hr

At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work ...

tesa tape, inc.

Production Coating Operator

Sparta, MI · On-site

$15.50 - $19.75/hr

At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work ...

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How much do tesa jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for tesa in Michigan is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.39 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Tesa in the automotive industry?

As a Tesa (Technical Service Advisor), your daily responsibilities often include receiving and documenting customer concerns, conducting preliminary diagnostics, and coordinating vehicle repairs with technicians. You will regularly communicate updates to clients, ensure proper documentation in service management systems, and assist the technical team with troubleshooting challenging issues. Collaboration with service managers, mechanics, and parts departments is common to ensure smooth workflow and timely service delivery. This role is dynamic and customer-facing, ideal for those who enjoy problem-solving and multi-tasking in a fast-paced environment.

What are the key skills and qualifications needed to thrive in the Tesa position, and why are they important?

To succeed as a Tesa (Technical Service Advisor), you should possess a strong technical aptitude for diagnosing and troubleshooting mechanical or electronic systems, often supported by relevant technical education or certifications. Familiarity with diagnostic tools, manufacturer-specific software, and service management systems is commonly required in this role. Excellent communication, problem-solving skills, and customer service orientation are crucial for building trust and efficiently resolving client concerns. These combined capabilities enable a Tesa to provide accurate solutions, enhance customer satisfaction, and maintain operational efficiency in a service environment.

What are popular job titles related to Tesa jobs in Michigan?

For Tesa jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Tesa jobs in Michigan look for?

The top searched job categories for Tesa jobs in Michigan are:

What cities in Michigan are hiring for Tesa jobs?

Cities in Michigan with the most Tesa job openings:

Tesa jobs near you
Infographic showing various Tesa job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Nights. Highlights an 92% Physical, 5% Hybrid, and 3% Remote job distribution, with an average salary of $40,663 per year, or $19.5 per hour.

Customer Care Manager

Grand Rapids, MI • On-site

tesa SE
See more jobs at tesa SEexternal

Full-time

Posted 21 days ago

Job description

Are you ready to revolutionize tape with us?
At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work, products, and lives of our customers - we're passionate about making a difference!
Internally, this position is called Head of Customer Care and is responsible for leading the day-to-day operations of the Customer Care team while driving the ongoing evolution of the function to improve efficiency, adapt to changing customer expectations, and support tesa's overall strategic objectives. This role ensures the delivery of exceptional customer service by overseeing the timely, accurate, and professional management of customer needs, while serving as a key partner to the commercial organization and outside sales teams. Additionally, the Head of Customer Care provides leadership through recruiting, developing, motivating, and coaching a high-performing team of Customer Care Specialists, fostering a culture of accountability, collaboration, and continuous improvement.
How you'll help the formula:
  • Manages Customer Care Personnel to allow for a high level of customer contact to drive customer satisfaction and sales growth.
  • Fosters strong collaboration with outside sales teams.
  • Challenges the status quo by driving continuous improvement, leading change initiatives, and implementing effective solutions to business challenges.
  • Outlines requirements for EDI interfaces and portal management as needed.
  • Establishes and implements training programs insuring prompt, courteous, and efficient service.
  • Creates internal policies and procedures to fulfill customer specific requirements and ensure efficient department operations.
  • Owns customer scorecard reporting and drives process improvements to address recurring issues and improve performance against key metrics.
  • Establishes performance metrics, monitors results, and implements corrective actions to achieve business objectives.
  • Ensures that all customer complaints / problems are recorded, reported and resolved promptly.
  • Communicates daily with internal and external interfaces to maximize customer satisfaction.
  • Builds and develops a high-performing Customer Care team that embraces collaboration, accountability, and continuous improvement.
  • Works with the other departments to ensure smooth daily operations.
  • Assures that all tesa policies and procedures are being followed and executed.
  • Ensures timely and effective communication of key organizational updates to the Customer Care team.
  • Recruits, mentors and develops Customer Care Specialists.
  • Additional projects or duties assigned.

Key elements for your role:
  • Bachelor's Degree plus ten (10) years Customer Care experience.
  • Minimum five (5) years leadership experience.
  • Automotive experience required.
  • Previous SAP experience; preferred.
  • Have a deep understanding of customer service principles and best practices.
  • Excellent communication skills, both verbal and written, are crucial.
  • Proficiency in using customer relationship management (CRM) software, communication tools, and other relevant technology platforms is required.
  • Must be able and willing to travel as required domestically / internationally up to 10%.
  • Must have a current, valid driver's license and passport.

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tesa tape
Posted on: 8/11/26

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