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Tenant Service Coordinator

Boston, MA · On-site

$65K/yr

The Tenant Coordinator will be the first point of contact with tenants and will assist with service requests. He/she will work with vendors and ensure quality service is provided. The Tenant ...

Ascend

Tenant Coordinator - Hollywood

Los Angeles, CA · On-site

$21 - $25/hr

With excellent customer service skills, the Administrative Coordinator will also work with tenants resolving issues and executing on special requests. The successful Administrative Coordinator will ...

ICL

Tenant Services Coord-AT532505

Brooklyn, NY · On-site

Visits tenant residences and/or meets with tenants to provide counsel and/or assistance/support their capabilities and interests, in maintaining the greatest degree of independent living. The duties ...

Aston Carter

Tenant Services Coordinator

Arlington, VA · On-site

$25 - $30/hr

This individual will serve as a key point of contact for tenants while partnering cross-functionally with internal teams to ensure smooth property operations and a high level of service. Key ...

CBRE

Tenant Services Coordinator

Saddle Brook, NJ · On-site

$60K - $70K/yr

As a CBRE Tenant Services Coordinator, you will be responsible for providing general administrative and customer service support to tenants and vendors. This job is within the Property Management job ...

CBRE

Tenant Services Coordinator

Cleveland, OH · On-site

$17/hr

THIS ROLE IS PART TIME* As a CBRE Tenant Services Coordinator, you will be responsible for providing customer service support to tenants and vendors. This job is part of the Property Management job ...

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$50.7K

$64.5K

How much do tenant jobs pay per year?

As of Jun 1, 2026, the average yearly pay for tenant in the United States is $50,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $59,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tenant, and why are they important?

To thrive as a tenant, individuals should have a stable income, good credit history, and an understanding of lease agreements and tenant rights. Familiarity with online rent payment systems and property maintenance request platforms is helpful. Strong communication, reliability, and respect for property rules are important soft skills. These qualities are vital for maintaining a positive landlord-tenant relationship and ensuring a secure, well-maintained living environment.

What are common challenges tenants face when communicating maintenance requests to property management, and how can they be addressed?

Tenants often encounter delays or miscommunication when submitting maintenance requests, which can lead to frustration and unresolved issues. To address this, many property managers utilize online portals or dedicated contact channels that allow tenants to submit and track requests easily. It's helpful for tenants to provide detailed descriptions and, if possible, photos of the problem. Building a respectful and proactive relationship with property management can also ensure faster and more effective responses to concerns.

What are tenants?

Tenants are individuals or entities who have the legal right to occupy or use a property owned by someone else, typically through a lease or rental agreement. They pay rent to the property owner, known as the landlord, in exchange for the right to live in or use the property for a specified period. Tenants have rights and responsibilities as outlined in their lease agreement and by local laws. These may include paying rent on time, keeping the property in good condition, and following the rules set by the landlord. If tenants fail to meet their obligations, they may face eviction or other legal consequences.

What is the difference between Tenant vs Property Manager?

AspectTenantProperty Manager
Primary RoleLives in or rents property from ownerManages rental properties on behalf of owners
CredentialsNone typically requiredReal estate license or property management certification often required
Work EnvironmentResidential or commercial rental unitsOffice-based with site visits
EmployerIndividual property owners or landlordsReal estate firms or property management companies

In summary, tenants are individuals who rent and occupy properties, while property managers oversee rental properties on behalf of owners, handling maintenance, leasing, and tenant relations.

More about Tenant jobs
What cities are hiring for Tenant jobs? Cities with the most Tenant job openings:
What are the most commonly searched types of Tenant jobs? The most popular types of Tenant jobs are:
What states have the most Tenant jobs? States with the most job openings for Tenant jobs include:
Tenant jobs near you
Infographic showing various Tenant job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $50,661 per year, or $24.4 per hour.
Tenant Service Coordinator

Tenant Service Coordinator

Related

Boston, MA • On-site

$65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Related Companies rating

7.1

Company rating: 7.1 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

89th of 153 rated real estate companies

Job description

Responsibilities
Job Summary:
The Tenant Coordinator will be the first point of contact with tenants and will assist with service requests. He/she will work with vendors and ensure quality service is provided. The Tenant Coordinator will also provide support for the Property Management team at 40 Water Street Boston, MA. Key areas of responsibility include Tenant Relations, Property Operations, Lease Administration and Financial Management.
Position Responsibilities
  • Develop and maintain day-to-day relationship with Tenant Contacts. Ensure Tenants' needs and requests are being met with their expectations. Resolve any Tenant issues and requests in a timely manner and escalate as appropriate.
  • Customer Service and Tenant relations, including planning tenant events, tenant meetings, and neighborhood meetings.
  • Process tenant billings, prepare invoices, and distribute rent statements.
  • Manage the Prism Work Order System to ensure all Tenant requests are being dispatched, resolved, closed, and billed back if applicable.
  • Prepare correspondence and manage daily reporting for all team members.
  • Maintain lease and building files and Certificate of Insurance binders for tenants and vendors.
  • Prepare and maintain all building contact lists, emergency information, parking assignments, purchase order log, etc.
  • Assist with overseeing contracted vendors to ensure they are meeting terms of contract and scope of work.
  • To include but not be limited to Cleaning, Security, Landscaping, Snow Removal, Pest Control and Waste Management.
  • Be familiar with all pertinent documents for the building, including leases, management agreements, associations, easements, and leasing materials.
  • Manage the annual Environmental Health & Safety Audit with Tenants of the Building.
  • Review, code and process in a timely manner all invoices against the annual budget and verify amounts are correct in accordance with the contract.
  • Assist in the collection of rent and miscellaneous charges required. Review aged receivable reports and follow up with Tenants for collection.
  • Handle all filing of lease documents, invoices, correspondence, contracts, etc. for the property.
  • Assist in Leasing effort, oversight of Tenant Improvements and Capital projects, as needed.
  • Perform all other duties as directed by Property Manager.

Compensation
The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.
Anticipated base salary range: $65,000 - $75,000 / year
Actual base salary within the anticipated range will be determined by several components including, but not limited to, the individual's experience, skills, qualifications, and market factors.
Qualifications
Qualifications
  • Bachelor's degree is preferred.
  • Some experience in a Commercial Real Estate setting
  • Proficient in Microsoft Office - Word, Excel, and Outlook
  • Familiarity with Ariba invoicing platform
  • Excellent customer service skills when interacting with both tenants and vendors
  • Excellent verbal and written communication skills

Employee Benefits
  • Personalized Health Care: Medical, dental, and vision plan options; Employee Assistance Program.
  • Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs.
  • Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching.
  • Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities.

#Beal #TRC #LI-RB1
Overview
Formed in 1972, Related is the most prominent privately-owned real estate firm in the United States. Headquartered in New York City, the company has offices and major developments across the world. Related owns and manages a premier portfolio of assets valued at over $60 billion, including the 28-acre Hudson Yards neighborhood on Manhattan's West Side.
Related believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate strong entrepreneurial spirit. In its relentless commitment to excellence, Related works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business. Learn more about Related at www.related.com.
Related Beal, the Boston office of Related Companies, is a fully integrated, dynamic and collaborative real estate firm focused on placemaking and celebrating local communities through development opportunities in Boston and the surrounding region. We work as a team across development, design, construction, finance and marketing to envision some of the most recognized developments in the area. Our building types including mixed-use, residential, affordable housing, life sciences, commercial office, hospitality and retail. Our projects include The Quinn/The Harris, Lovejoy Wharf, Congress Square, Innovation Square, The Whitney Hotel, One Kenmore Square, and Channelside. Learn more about Related Beal at www.relatedbeal.com.

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