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Tenant Relations Manager Jobs in Reston, VA (NOW HIRING)

Campus Apartments

Facilities Manager

Washington, DC · On-site

Maintain good tenant relations and inform General Manager of any potential or existing problems * Manage the night and weekend maintenance staff; includes bus drivers where applicable * Ensure that ...

Campus Apartments

Facilities Supervisor

Washington, DC · On-site

Maintain good tenant relations and inform General Manager of any potential or existing problems * Manage the night and weekend maintenance staff; includes bus drivers where applicable * Ensure that ...

Campus Apartments

Facilities Supervisor

Washington, DC · On-site

Maintain good tenant relations and inform General Manager of any potential or existing problems * Manage the night and weekend maintenance staff; includes bus drivers where applicable * Ensure that ...

Campus Apartments

Facilities Supervisor

Washington, DC · On-site

Maintain good tenant relations and inform General Manager of any potential or existing problems * Manage the night and weekend maintenance staff; includes bus drivers where applicable * Ensure that ...

Alutiiq

Lead Engineer

Washington, DC

$109K - $143K/yr

Perform a variety of tenant services while fostering positive tenant relations according to ... Communicate with the Chief Engineer and Property Management about external work assistance. Respond ...

Campus Apartments

Facilities Supervisor

Washington, DC · On-site

Maintain good tenant relations and inform General Manager of any potential or existing problems * Manage the night and weekend maintenance staff; includes bus drivers where applicable * Ensure that ...

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Tenant Relations Manager information

See Reston, VA salary details

$42.2K

$121.7K

$193.9K

How much do tenant relations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for tenant relations manager in Reston, VA is $121,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,600.00 and $156,300.00 per year, depending on experience, location, and employer.

What does a tenant relations manager do?

A Tenant Relations Manager is responsible for maintaining positive relationships between property management and tenants. Their duties include addressing tenant concerns, coordinating maintenance requests, ensuring lease compliance, and fostering a welcoming community environment. They act as the main point of contact for tenants, resolving issues to ensure tenant satisfaction and retention. This role is essential for minimizing disputes and promoting smooth operations within residential or commercial properties.

What are the key skills and qualifications needed to thrive as a tenant relations manager?

To thrive as a Tenant Relations Manager, you need strong knowledge of property management, lease administration, and conflict resolution, often supported by a degree in business, real estate, or related fields. Familiarity with property management software (such as Yardi or AppFolio) and understanding of local housing laws are typically required. Excellent communication, problem-solving, and interpersonal skills help build positive relationships with tenants and resolve issues efficiently. These skills are crucial for maintaining tenant satisfaction, ensuring compliance, and supporting the smooth operation of property assets.

What are the most common challenges faced by tenant relations managers, and how are they typically addressed?

Tenant Relations Managers often encounter challenges such as resolving disputes between tenants, addressing maintenance concerns promptly, and ensuring consistent communication to foster positive relationships. To handle these issues, they typically implement clear communication protocols, maintain detailed records of interactions, and collaborate closely with maintenance teams and property owners. Successful Tenant Relations Managers proactively engage with tenants, anticipate potential concerns, and mediate conflicts professionally to maintain tenant satisfaction and retention.

What is the difference between Tenant Relations Manager vs Leasing Agent?

AspectTenant Relations ManagerLeasing Agent
CredentialsCustomer service experience, real estate license (sometimes)Real estate license often required
Work EnvironmentProperty management, ongoing tenant interactionProperty showings, leasing negotiations
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing agencies
Search & Comparison IntentFocus on tenant relations, retention, conflict resolutionFocus on leasing, property showings, new tenant acquisition

The Tenant Relations Manager primarily handles ongoing tenant satisfaction, conflict resolution, and retention within property management. In contrast, a Leasing Agent focuses on showing properties, screening tenants, and securing new leases. While both roles require customer service skills and industry knowledge, the Tenant Relations Manager emphasizes long-term tenant engagement, whereas the Leasing Agent concentrates on lease transactions and new tenant acquisition.

What is the role of a tenant relations manager?

A tenant relations manager is responsible for maintaining positive relationships between property management and tenants, addressing concerns, resolving disputes, and ensuring tenant satisfaction. They often handle communication, coordinate maintenance requests, and may use property management software to track issues and responses.

What is a tenant relations manager?

A tenant relations manager is responsible for maintaining positive relationships between property management and tenants. They handle tenant inquiries, resolve issues, enforce lease agreements, and ensure tenant satisfaction, often using communication and conflict resolution skills. This role typically requires knowledge of property laws and customer service experience.
What are popular job titles related to Tenant Relations Manager jobs in Reston, VA? For Tenant Relations Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Tenant Relations Manager jobs in Reston, VA look for? The top searched job categories for Tenant Relations Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Tenant Relations Manager jobs? Cities near Reston, VA with the most Tenant Relations Manager job openings:
Tenant Relations Manager jobs near you
Infographic showing various Tenant Relations Manager job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,395 per year, or $59.3 per hour.

Facilities Manager

Campus Apartments

Washington, DC • On-site

Other

Re-posted 3 hours ago

Job description

Overview

Experienced Facilities Manager wanted!

The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.

If you're someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we've got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!

Responsibilities

The Facilities Manager reports to the General Manager and is responsible for ensuring the physical and mechanical upkeep of the property.  

  • Maintenance of painting and cleaning of the property (internal and external)
  • Maintenance work (including mechanical work), code work, fire alarm check, capital improvement projects completed in-house
  • Schedule any capital improvement projects and apartment work 
  • Set the scope, get bids, check contractors and submit for approval when improvements are done with outside contractors
  • Repair all appliances (refrigerators, stoves, dishwashers, etc.); obtain prices and quotes for appliances when necessary
  • Repair and ensure all boiler machinery is kept in good working condition; includes completion of monthly inspection reports
  • Snow removal where applicable
  • Order pool supplies and ensure that they are maintained properly where applicable
  • Maintain good tenant relations and inform General Manager of any potential or existing problems
  • Manage the night and weekend maintenance staff; includes bus drivers where applicable
  • Ensure that maintenance staff completes all work orders in a timely, professional and courteous manner
  • Hire and terminate maintenance staff in cooperation with General Manager; includes cleaners, painters, grounds people, courtesy officers, etc.
  • Ensure that payroll is submitted accurately and in a timely fashion for the maintenance staff
  • Work with General Manager on a daily basis for scheduling, budgeting, etc.
Qualifications
  • High school diploma
  • Additional education preferred
  • HVAC certification
  • Certification in electrical (commercial and residential)
  • Universal certification to be obtained within one year of hire
  • Valid driver's license and current automobile insurance
  • Licensed pool operator if the community maintains a pool
  • Minimum of two years supervisory experience preferred
  • Excellent customer service skills
  • Strong interpersonal skills and the ability to communicate instructions accurately
Employment Type: OTHER

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