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Tenant Relations Manager Jobs in Reston, VA (NOW HIRING)

Avison Young

Senior Property Manager

Fairfax, VA · On-site

$120K - $140K/yr

Management & Operations: * is responsible for expense control and maximizing value received for ... Co-ordinate tenant and customer relations and implement comprehensive communications strategy

Boston Properties

Engineer II

Washington, DC · On-site

... management, water treatment, hardware, keying and fire protection. • Perform, assist in or ... Promote, establish and maintain positive relations with tenants via proactive communication ...

Enginuity

Property Assistant

Mclean, VA · On-site

$55K - $62K/yr

... Managers with tenant move in/move out. ESSENTIAL FUNCTIONS: * Tenant Relations - * Provide customer service to tenants by receiving tenant calls and coordinating requests for services. * Follow up ...

Avison Young

Assistant Property Manager

Tysons, VA

$70K - $82K/yr

Tenant Relations: * Respond positively and promptly to requests from tenants and occupants. Oversee ... Thoroughly familiar with the management contract and all requirements contained therein.

Avison Young

Assistant Property Manager

Tysons, VA · On-site

$70K - $82K/yr

The Assistant Property Manager provides the Property Manager & Director, Property Management with ... Tenant Relations: * Respond positively and promptly to requests from tenants and occupants. Oversee ...

JLL

Property Manager

Washington, DC · On-site

DC Real Estate license & DC Property Manager license required within 12 months of hire date * 3+ years of commercial property management experience with demonstrated success in tenant relations * 3+ ...

The Moran Company

Chief Financial Officer

Alexandria, VA · On-site

$180K - $200K/yr

Manage human resources activities, including oversight of all staff benefits, as well as facilities, tenant relations, legal, and information technology functions. * Negotiate and execute contracts ...

Avison Young

Assistant Property Manager

Tysons, VA · On-site

$70K - $82K/yr

Tenant Relations: * Respond positively and promptly to requests from tenants and occupants. Oversee ... Thoroughly familiar with the management contract and all requirements contained therein.

Campus Apartments

Facilities Manager

Washington, DC · On-site

Maintain good tenant relations and inform General Manager of any potential or existing problems * Manage the night and weekend maintenance staff; includes bus drivers where applicable * Ensure that ...

Campus Apartments

Facilities Manager

Washington, DC · On-site

Maintain good tenant relations and inform General Manager of any potential or existing problems * Manage the night and weekend maintenance staff; includes bus drivers where applicable * Ensure that ...

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All JobsTenant Relations JobsTenant Relations Manager JobsTenant Relations Manager Jobs in Reston, VA

Tenant Relations Manager information

See Reston, VA salary details

$42.2K

$121.7K

$193.9K

How much do tenant relations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for tenant relations manager in Reston, VA is $121,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,600.00 and $156,300.00 per year, depending on experience, location, and employer.

What does a tenant relations manager do?

A Tenant Relations Manager is responsible for maintaining positive relationships between property management and tenants. Their duties include addressing tenant concerns, coordinating maintenance requests, ensuring lease compliance, and fostering a welcoming community environment. They act as the main point of contact for tenants, resolving issues to ensure tenant satisfaction and retention. This role is essential for minimizing disputes and promoting smooth operations within residential or commercial properties.

What are the key skills and qualifications needed to thrive as a tenant relations manager?

To thrive as a Tenant Relations Manager, you need strong knowledge of property management, lease administration, and conflict resolution, often supported by a degree in business, real estate, or related fields. Familiarity with property management software (such as Yardi or AppFolio) and understanding of local housing laws are typically required. Excellent communication, problem-solving, and interpersonal skills help build positive relationships with tenants and resolve issues efficiently. These skills are crucial for maintaining tenant satisfaction, ensuring compliance, and supporting the smooth operation of property assets.

What are the most common challenges faced by tenant relations managers, and how are they typically addressed?

Tenant Relations Managers often encounter challenges such as resolving disputes between tenants, addressing maintenance concerns promptly, and ensuring consistent communication to foster positive relationships. To handle these issues, they typically implement clear communication protocols, maintain detailed records of interactions, and collaborate closely with maintenance teams and property owners. Successful Tenant Relations Managers proactively engage with tenants, anticipate potential concerns, and mediate conflicts professionally to maintain tenant satisfaction and retention.

What is the difference between Tenant Relations Manager vs Leasing Agent?

AspectTenant Relations ManagerLeasing Agent
CredentialsCustomer service experience, real estate license (sometimes)Real estate license often required
Work EnvironmentProperty management, ongoing tenant interactionProperty showings, leasing negotiations
Employer & IndustryProperty management companies, landlordsReal estate brokerages, leasing agencies
Search & Comparison IntentFocus on tenant relations, retention, conflict resolutionFocus on leasing, property showings, new tenant acquisition

The Tenant Relations Manager primarily handles ongoing tenant satisfaction, conflict resolution, and retention within property management. In contrast, a Leasing Agent focuses on showing properties, screening tenants, and securing new leases. While both roles require customer service skills and industry knowledge, the Tenant Relations Manager emphasizes long-term tenant engagement, whereas the Leasing Agent concentrates on lease transactions and new tenant acquisition.

What is the role of a tenant relations manager?

A tenant relations manager is responsible for maintaining positive relationships between property management and tenants, addressing concerns, resolving disputes, and ensuring tenant satisfaction. They often handle communication, coordinate maintenance requests, and may use property management software to track issues and responses.

What is a tenant relations manager?

A tenant relations manager is responsible for maintaining positive relationships between property management and tenants. They handle tenant inquiries, resolve issues, enforce lease agreements, and ensure tenant satisfaction, often using communication and conflict resolution skills. This role typically requires knowledge of property laws and customer service experience.
What are popular job titles related to Tenant Relations Manager jobs in Reston, VA? For Tenant Relations Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Tenant Relations Manager jobs in Reston, VA look for? The top searched job categories for Tenant Relations Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Tenant Relations Manager jobs? Cities near Reston, VA with the most Tenant Relations Manager job openings:
Tenant Relations Manager jobs near you
Infographic showing various Tenant Relations Manager job openings in Reston, VA as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,395 per year, or $59.3 per hour.

Senior Property Manager

Avison Young

Fairfax, VA • On-site

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Our Story
Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We've designed our corporate structure to best serve our clients by enhancing collaboration across our organization.
At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people's lives - and we're in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.
If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.
Overview
Reporting to the Director, Property Management, the Senior Property Manager is responsible for heading up the property management team for the property or portfolio as assigned and for ensuring the performance of the duties outlined below.
The base salary is aligned with market data and is estimated between $120,000 to $140,000 with the ability to achieve additional compensation through bonus. This salary range reflects base compensation for the position across all US locations. Within this range, individual pay is determined by work location and other factors including relevant education/training, experience, and internal equity.
Responsibilities
Functional responsibilities of the Senior Property Manager include, but are not limited to the following:
Management & Operations:
  • is responsible for expense control and maximizing value received for dollars spent.
  • is responsible for the day-to-day operations of the property and its employees, and contractors associated with the assigned property
  • coordinating the maintenance of the mechanical, electrical, plumbing and HVAC systems, as well as the materials, supplies, tools, and equipment necessary for the building operation
  • is responsible for the training and mentoring of personnel. Subject to discussions with the Director, Property Management, provide input regarding hiring/firing of personnel that would report to this position
  • ensures records and data pertinent to the various operations are kept in an orderly fashion
  • is responsible for the preparation of premises for tenant occupancy
  • is responsible for operating the properties within the approved property budget
  • is responsible for the maintenance of good landlord/tenant relations. This includes regular site tours and meetings with the tenants and landlord/client
  • is responsible for all aspects of purchasing, security, life safety systems, employee relations for operating personnel, utilities, capital improvements, day to day repairs and maintenance, tenant construction and any other functions that are necessary to operate and maintain within the guidelines set by the client. This includes approving all purchase orders and related invoices
  • is responsible for establishing and monitoring of ongoing preventative maintenance programs in each property, constantly analyze these programs, ensuring that the programs are being carried out, and training and coaching staff in this regard where necessary
  • is responsible for establishing and maintaining an ongoing system of property information so as to ensure that all relevant materials such as original drawings, specifications, value and rental values, and current physical descriptions are readily available.
  • contributing and compiling a general information bank in all relative work areas
  • is responsible for preparing and obtaining approval from the owners of the annual property budget, monitoring, and analyzing to ensure the budgets and contracts are on target, while maintaining the highest possible results
  • is responsible for regularly inspecting the property using approved forms and standards to assure that all established programs are being carried out efficiently and properly, and to verify that proper maintenance is being done, and determine conditions which may require future action
  • is responsible for generating a monthly detailed report on the activity generated for each property and to communicate objectives, problems, and innovations to the owners. The report is to discuss financial, operational, leasing and tenant matters in detail
  • is responsible for assisting leasing agents in all aspects of new and renewal tenant leasing and including obtaining cost estimates for the installation of new and renewal tenants and contracting for tenant improvements. Review all offers received in detail and provide concise written recommendations to the owners/asset managers. Is responsible for the review of all leases and preparation of the Lease Summaries for input into the accounting system.
  • is responsible for reviewing all tenant improvement plans, ensuring that they meet regulatory requirements and coordinating construction within the building. Prior to move in, the Property Manager is to ensure that the lease is fully executed.
  • ensuring the landlords' obligations to the tenants are satisfied in accordance with the lease documents, and to ensure that the tenants perform in accordance with the agreements to lease. Special attention is to be given to tenant insurance. This also includes timely collection of rents and the collection of arrears
  • is responsible for preparing and submitting concise presentation/written reports on property management concerns/functions to Owners, Asset Managers or Senior Property Manager as required
  • is responsible for inspecting the property on a regular basis and implementing programs necessary to maintain the buildings to the highest possible standard
  • is responsible for familiarizing himself/herself with the terms, conditions and responsibility of the Management Agreement pertaining to the property and execute the obligations contained therein, in relation to property management

Marketing:
  • Develop short and long-term marketing strategies for the properties, as required
  • Co-ordinate tenant and customer relations and implement comprehensive communications strategy
  • Project the properties image in line with Owner and Avison Youngs posture as a good corporate citizens and business leaders in the community
  • Foster positive tenant, consumer, community, and philanthropic relationships
  • Initiate market research programs and keep current on market area changes, consumer, and business trends as well as industry and competitive activities
  • Plan and execute special projects as required

Specific Accountability:
The specific accountability of the position requires the incumbent to:
  • Finance: assure that monthly reports and annual budgets are established and maintained, and that client reporting deadlines are met.
  • Personnel: assure that manpower needs are met with the highest quality staff in the most efficient and professional manner.
  • General Projects: ensure that the buildings are maintained to the standards set by Avison Young and the real estate industry at large.

Qualifications
  • Minimum ten (10) years management experience in the real estate/property management area with a proven track record.
  • Post-secondary education at a university or college level preferably in a real estate or business-related area.
  • Any designations for programs completed in the real estate sector are an asset as would be prior 3rd party management experience.

Real Estate License:
You shall have until 90 days from the Commencement Date to obtain your real estate license. Until such time as you are duly licensed, you will perform no services for which a real estate license is required. Upon becoming duly licensed, you will set forth on Schedule 1 each jurisdiction in which you are licensed and you will maintain your real estate license in good standing in each of the jurisdictions listed on Schedule 1. You are solely responsible for payment of all fees and dues and satisfaction of all educational and other requirements to maintain your professional licenses. If you allow your license to lapse, you are solely responsible for reinstating the license and paying all costs related thereto, including expenses incurred by the Company as the result of the lapse or late renewal.
Our Equal Opportunity Commitment
Our Equal Opportunity Commitment
Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.
Benefits offered to full time W2 employees:
  • Traditional and Roth 401k with generous employer match and immediate vesting
  • 12 weeks of Paid Parental Leave after one year of tenure
  • Medical, Dental, Vision Insurance
  • Company paid Life and AD&D Insurance
  • Company paid Short & Long-Term Disability
  • Voluntary Critical Illness and Accident Coverage
  • Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
  • Wellness program
  • Employee Assistance Program (EAP)

Work-Life Balance:
  • Competitive paid vacation days
  • 2 personal/wellness days
  • Paid holidays plus 2 floating holidays
  • Annual volunteer day for Day of Giving

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