Tenant Experience Jobs (NOW HIRING)

Job Title

Workplace Experience Manager

Job Description Summary

Workplace Experience Manager
Job Description Summary
Presence by Cushman & Wakefield is seeking an Experience Presence Manager to lead dynamic, customized events and programming at a vibrant multi-building campus in El Segundo, California. Presence is Cushman & Wakefield's tenant experience platform-designed to support property teams and building communities with consistent, personalized experiences through on-site activations, engaging events, amenity management, and building app support. This team is made up of on-site Experience Presence Managers and Coordinators and a centralized platform team to support operational excellence, training, and data management.
The Experience Presence Manager will be the face of hospitality on-site, curating memorable moments for tenants, guests, and visitors across the campus, lounge, and conference center. In this role, the manager will partner with the platform team to create and deliver high-impact experiences that foster community, enhance tenant well-being, and boost engagement.
Key responsibilities include program planning and execution, budget management, tenant communications, including digital newsletters, marketing strategies and content, driving social media, and monitoring program performance. This role serves as a key liaison between the property management team and tenants, ensuring a seamless, elevated experience across all touchpoints.
This role reports to the Property Manager with a dotted line into the centralized Presence platform team.
Job Description
Responsible for the tenant communications strategy and execution
Responsible for leasing tour experience, welcome gifts, and onboarding
Responsible for management of lounge & conference center amenities
Responsible for the creation / content and the distribution of the tenant newsletter
Responsible for monitoring social media and optimizing online engagement
Responsible for maintaining content on the tenant engagement technology application and driving value and engagement through meaningful content
Responsible for leveraging all available tools to drive engagement (e.g., signage,
monitors, digital boards, building app, newsletters)
Responsible for engaging and collaborating with the centralized Presence by Cushman & Wakeeld platform
Responsible for implementation and continuous reinforcement of hospitality training for on-site team and security staff
Responsible for maintaining appropriate vendor relationships required for event and programming execution onsite
In addition to the above duties, this individual will be responsible for all day-to-day duties of the experience coordinator role which may include but is not limited to,
oCurate and deliver tailored strategic programming to activate asset spaces and drive tenant engagement, wellness, and connection across the campus.
oResponsible for creation and management of ongoing calendar of events at the property.
oOversight and support of reservations and bookings of amenities, conferencing, or collaborative space.
oAssist property manager on creating annual tenant engagement budget, schedule, and KPI tracking. 5) Is consistently available as a point of contact for tenants and visitors to communicate with and problem solve as necessary
Performs other related duties as required or requested.

Job Description

Workplace Experience Manager

Job Description Summary

Presence by Cushman & Wakefield is seeking an Experience Presence Manager to lead dynamic, customized events and programming at a vibrant multi-building campus in El Segundo, California. Presence is Cushman & Wakefield's tenant experience platform-designed to support property teams and building communities with consistent, personalized experiences through on-site activations, engaging events, amenity management, and building app support. This team is made up of on-site Experience Presence Managers and Coordinators and a centralized platform team to support operational excellence, training, and data management.
The Experience Presence Manager will be the face of hospitality on-site, curating memorable moments for tenants, guests, and visitors across the campus, lounge, and conference center. In this role, the manager will partner with the platform team to create and deliver high-impact experiences that foster community, enhance tenant well-being, and boost engagement.
Key responsibilities include program planning and execution, budget management, tenant communications, including digital newsletters, marketing strategies and content, driving social media, and monitoring program performance. This role serves as a key liaison between the property management team and tenants, ensuring a seamless, elevated experience across all touchpoints.
This role reports to the Property Manager with a dotted line into the centralized Presence platform team.

Job Description

• Responsible for the tenant communications strategy and execution
• Responsible for leasing tour experience, welcome gifts, and onboarding
• Responsible for management of lounge & conference center amenities
• Responsible for the creation / content and the distribution of the tenant newsletter
• Responsible for monitoring social media and optimizing online engagement
• Responsible for maintaining content on the tenant engagement technology application and driving value and engagement through meaningful content
• Responsible for leveraging all available tools to drive engagement (e.g., signage,
• monitors, digital boards, building app, newsletters)
• Responsible for engaging and collaborating with the centralized Presence by Cushman & Wakeeld platform
• Responsible for implementation and continuous reinforcement of hospitality training for on-site team and security staff
• Responsible for maintaining appropriate vendor relationships required for event and programming execution onsite
• In addition to the above duties, this individual will be responsible for all day-to-day duties of the experience coordinator role which may include but is not limited to,
  • Curate and deliver tailored strategic programming to activate asset spaces and drive tenant engagement, wellness, and connection across the campus.
  • Responsible for creation and management of ongoing calendar of events at the property.
  • Oversight and support of reservations and bookings of amenities, conferencing, or collaborative space.
  • Assist property manager on creating annual tenant engagement budget, schedule, and KPI tracking. 5) Is consistently available as a point of contact for tenants and visitors to communicate with and problem solve as necessary
• Performs other related duties as required or requested.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 89,250.00 - $105,000.00Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailAccommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"