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Housing Performance Manager - Social Care Network

Organizational Overview

Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to deliver high-quality, integrated healthcare to historically underserved populations throughout Upstate New York since 2017. FLIPA is recognized for its commitment to integrating primary care, behavioral health, and social care. Our growing membership includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.

Job Summary

The Social Care Network Housing Performance Manager is responsible for designing, implementing, and overseeing all housing-related service domains under the NYS 1115 Social Care Demonstration Waiver within the Social Care Network (SCN) Lead Entity. This includes Rent and Temporary Housing, Home Modifications, and Tenancy Sustaining and Transition services.

This role ensures high-quality delivery of housing services across the network by supporting FLIPA's contracted housing service providers. The Housing Performance Manager will strengthen operational workflows, ensure compliance with waiver standards, and partner closely with the Training Lead to develop and deliver training that supports performance, outcomes, and a strong Medicaid member experience.

This position is funded through New York State's Social Care Network (SCN) Demonstration Waiver and is expected to continue throughout the duration of the waiver program. Ongoing employment is contingent upon continued waiver funding and program renewal.

Equal Employment Opportunity Statement

At Forward Leading IPA (FLIPA), we value individuals' unique backgrounds, experiences, and perspectives. We are committed to fostering an environment where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

Duties and Responsibilities

Housing Program Leadership & Strategy

• Serve as the subject-matter expert on housing services under the NYS 1115 Social Care Demonstration Waiver.
• Operationalize program requirements, workflows, performance standards, and documentation expectations.
• Ensure alignment with NYS Department of Health (DOH), CMS, and Lead Entity housing policies and requirements.
• Monitor policy updates and translate them into actionable procedures.

Support for Contracted Housing Providers

• Provide technical assistance, coaching, and troubleshooting to contracted housing service providers.
• Support onboarding and operational readiness of providers.
• Conduct regular provider touchpoints and offer problem-solving support.
• Participate in quality assurance and continuous improvement initiatives.

Training, Curriculum, and Capacity Building

• Partner with the Training Lead to co-design housing-related curriculum, job aids, and training materials.
• Deliver training to contracted partners and internal staff.
• Identify performance gaps and guide targeted training to enhance quality and capacity.

Performance Monitoring & Data Use

• Review operational, encounter, quality, and outcome data.
• Collaborate with analytics teams to evaluate housing service performance.
• Support corrective action planning when performance issues arise.

Cross-Functional Collaboration

• Coordinate with Care Navigation, Network Management, Compliance, IT, and Quality teams.
• Support complex housing cases requiring higher-level coordination.

Additional Responsibilities

• Perform additional related duties as needed to support the goals of the Social Care Network initiative.

Education & Experience

• Bachelor's degree in a relevant field or equivalent experience required.
• Minimum of 2 years of direct service experience with Medicaid or similar populations.
• Minimum of 5 years of experience in housing services, supportive housing, tenancy supports, or Social Determinants of Health (SDoH).
• Strong knowledge of NYS housing systems and Medicaid-related housing services.
• Experience providing technical assistance or program support to providers.
• Experience training or facilitating learning for adult learners.
• Familiarity with HIPAA, data security, privacy, and IT compliance.

Preferred Qualifications

• Experience with NYS Medicaid or the 1115 Waiver.
• Understanding of documentation, billing, and encounter standards.
• Experience working in community-based housing organizations.
• Proficiency in Microsoft Office Suite, including Microsoft Teams.
• Flexible and adaptable approach, with the ability to manage last-minute changes and shifting priorities.
• Ability to work quickly and efficiently on projects and tasks independently.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality.

Core Competencies

• Housing Services Expertise: Knowledge of tenancy support, housing navigation, homelessness prevention, and housing stabilization practices.
• Policy Interpretation & Application: Ability to translate NYS DOH and CMS guidance into operational processes.
• Provider Relationship Management: Strong ability to support, coach, and build relationships with external partners.
• Training & Facilitation: Effective communication and adult learning strategies.
• Problem Solving & Critical Thinking: Ability to navigate complex housing and member needs.
• Communication Skills: Strong written and verbal communication across stakeholders.
• Data-Informed Decision-Making: Ability to interpret performance data to drive improvements.
• Cultural Humility & Member-Centered Approach: Commitment to equitable, person-centered practices.
• Project & Workflow Management: Ability to structure and improve operational processes.

Additional Information

• Hybrid role with statewide travel up to 20-30%.
• Occasional evening or weekend sessions based on provider needs.