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Temp Agency Jobs in Springfield, MA (NOW HIRING)

Broadridge

Supv-Production

South Windsor, CT · On-site

$66K - $72K/yr

Utilizes outside temp agencies to increase and decrease labor as volume dictates. * Delegates and ensures all machines have work (minimize down time) and the right jobs are on the right machines ...

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Temp Agency information

What are some typical challenges I might face when working through a temp agency, and how can I overcome them?

Working through a temp agency often means adapting quickly to new work environments and teams, which can be challenging. Assignments may vary in length and industry, requiring flexibility and strong communication skills. It’s important to stay proactive, ask questions early, and build rapport with both agency staff and on-site supervisors. Demonstrating reliability and a positive attitude can help you secure repeat assignments and even lead to permanent positions if that is your goal.

What exactly does a temp agency do?

A temp agency connects employers with temporary workers to fill short-term staffing needs. They handle tasks such as recruiting, screening, and placing workers in various industries, often providing training and payroll services. Temporary jobs can range from administrative roles to skilled labor, depending on the agency's specialization.

What are the key skills and qualifications needed to thrive as a temp agency professional?

To thrive in a Temp Agency role, you need strong organizational skills, a good understanding of recruitment processes, and experience or education in human resources or business administration. Familiarity with applicant tracking systems (ATS), job boards, and HR management software is typically required. Excellent communication, adaptability, and relationship-building skills help you connect with both clients and candidates effectively. These competencies are crucial for efficiently matching talent with opportunities, ensuring client satisfaction, and maintaining a dynamic workflow.

What is a temp agency?

A temp agency, short for temporary employment agency, is a company that matches employers with workers for short-term positions. These agencies help businesses fill staffing gaps quickly and provide job seekers with temporary or contract work. Temp agencies handle the hiring process, payroll, and sometimes benefits, making it easier for both employers and employees. They can be a stepping stone to permanent employment or a way to gain experience in different industries.

How do I get hired by a temp agency?

To get hired by a temp agency, you typically need to submit an application, provide a resume highlighting relevant skills, and complete an interview process. Many agencies also require background checks and may ask for certifications or specific skills depending on the job type. Building a flexible skill set and maintaining a professional attitude can improve your chances of placement.
What are the most commonly searched types of Agency jobs in Springfield, MA? The most popular types of Agency jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Temp Agency jobs? Cities near Springfield, MA with the most Temp Agency job openings:
Temp Agency jobs near you
Infographic showing various Temp Agency job openings in Springfield, MA as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 15% Part Time, and 12% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Call Center/Customer Service Representative in East Hartford, CT 06108 (Temp to Hire)

Amicis Global

East Hartford, CT • On-site

$20 - $21/hr

Contractor

Re-posted 21 days ago

Job description

Job Title: Call Center / Customer Service 
Location: East Hartford, CT 06108  
Duration: 6 Months (Temp to Hire)
 
Summary:
  • We are seeking Customer Service Representatives to support incoming customer inquiries as the first point of contact. In this role, you will assist with program information, account questions, and password reset support for the online consumer portal. Success in this position requires strong communication skills, professionalism, and a passion for helping people.

Key Responsibilities
  • Serve as the initial point of contact for consumers and providers regarding client programs.
  • Answer inbound calls and provide accurate, clear, and complete information.
  • Assist with account access and password reset issues.
  • Document all customer interactions in the call-tracking system with accuracy and detail.
  • Forward callers to leadership or appropriate CT state agencies as required.
  • Identify consumer trends, report concerns, and recommend service improvements.
  • Handle complex or escalated customer issues professionally and efficiently.
  • Meet or exceed daily performance standards for call volume, quality, and customer satisfaction.

What You'll Receive
  • Full-time employment (40 hours/week)
  • Paid training
  • Monday–Friday schedule (Weekends Off)
  • Career advancement opportunities
  • Supportive and professional work environment
  • Full benefits options

Who Thrives in This Role
  • Strong communicators—verbal and written—who can explain complex information clearly.
  • Reliable and committed individuals with strong work ethic and excellent attendance.
  • Problem-solvers who remain calm and professional in challenging customer situations.
  • Tech-comfortable individuals who can navigate multiple systems and applications.
  • People who genuinely enjoy helping others and finding solutions.
  • Able to work in a structured environment, handling a high volume of calls.
 
Qualifications
Required:
  • High School Diploma or GED
  • Minimum 6 months of call center or customer service experience
  • OR Associate degree or higher (no experience required)
  • Able to type at least 35 WPM
  • Must pass customer service assessment, criminal background check, and 8-panel drug screen

Preferred Skills:
  • Previous customer service or call center experience
  • Strong attention to detail and documentation accuracy
  • Ability to handle sensitive or confidential information appropriately
     
 
 
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