Telus Technical Support Jobs (NOW HIRING)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together
Nine million people rely on the pension and benefits plans we manage. For nearly 30 years, TELUS Health Retirement and Benefits Solutions has been the backbone of how organizations across Canada and the United States deliver compensation, benefits, and health programs to their employees.
But here's the thing: none of it works without clean, well-organized data.
Our team supports clients every step of the way-from implementation through ongoing support. We use a sophisticated ticketing system to resolve issues quickly, fix access problems (like when members can't reach the Business Health and Welfare site), and make sure our clients' experience is seamless and stress-free. It's work that directly impacts millions of people accessing the benefits and retirement security they've earned.Here's the impact you'll make

We're looking for an Analyst, Data Management who loves working with data and wants to make a real difference in how our clients operate.

You'll be the person who keeps our data clean, our reports accurate, and our operations running smoothly. You'll work with teams across Health & Welfare plan administration and implementation, turning complex data into insights that help us serve our clients better. When a client needs a custom report or we're implementing a new system, you'll be right there-ensuring the technical foundation is solid and the data is trustworthy.

What you'll do

Build and Automate Reports

• Create automated reports using Microsoft SQL tools that save our team hours of manual work

• Develop self-service reports in SSRS so clients can get the answers they need, when they need them

• Use SSIS to schedule and automate recurring reports without breaking a sweat

Drive Process Improvements

• Partner with business teams to understand what data they need and why

• Spot opportunities to streamline workflows and improve how we operate

• Take ownership of making things faster, smarter, and more efficient

Support Implementations & System Conversions

• Be the tech expert during client implementations-explain how systems work, adapt parameters, and solve problems in real time

• Test data exchange processes and ensure everything integrates smoothly

• Maintain database quality and integrity so nothing falls through the cracks

Document and Communicate

• Write clear technical and user documentation that actually makes sense

• Respond to requests from our admin team, clients, and internal partners

• Translate "tech speak" into plain language so everyone understands

What you bring

Essential

• Diploma in Computer Science or equivalent hands-on experience in a similar role

• 2-3 years working with data management, ticketing systems, or analytics

• Strong SQL skills-this is core to the role

• Experience with SSRS or web-based reporting tools

• Solid proficiency in Excel and Access

• Excellent communication skills (written and verbal)

• You can explain technical concepts to people who aren't tech experts

• You're detail-oriented, analytical, and a strong problem-solver

• You manage priorities well, meet deadlines, and thrive working independently or with a team

Nice to Have

• Experience in Health & Welfare or benefits administration

• Knowledge of data visualization tools

• Familiarity with Agile methodologies

Why you'll love this role

• Real impact: The work you do directly serves nine million plan members

• Variety: You'll move between report development, process improvement, and implementations

• Growth: Partner with talented teams and expand your technical skills

• Stability: TELUS Health's 30-year track record means you're building a career at an established, trusted organization

Ready to own the data side of our operations? We'd love to hear from you.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.