ZipRecruiter

Log In

1

Telus Technical Support Jobs (NOW HIRING)

Telus Digital

$152K - $179K/yr

Who We Are Welcome to TELUS Digital where innovation drives impact at a global scale. As an award ... Quality Assurance Support: Coordinate with the Quality Engineer to ensure thorough testing of all ...

TELUS

Sr. Business Analyst

Hartford, CT · On-site

$60K - $80K/yr

The Senior Business Analyst collaborates with Actuarial, Payments, Technical Support, and Client ... TELUS offers rewarding benefits, which may vary per job function, such as: * Comprehensive total ...

TELUS

Associate Benefits Operations Analyst

Westwood, MA · On-site

$40K - $50K/yr

... while supporting our mission of providing exceptional technical excellence in benefits ... TELUS offers rewarding benefits, which may vary per job function, such as: * Comprehensive total ...

Telus Digital

$170K - $185K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... supporting the sales team throughout the customer journey. Responsibilities * Lead technical pre ...

Telus Digital

$180K - $224K/yr

... while supporting the sales lifecycle end-to-end. Responsibilities * Lead technical pre-sales ... Collaborate across TELUS Digital to incorporate broader capabilities such as Data & AI, automation ...

Telus Digital

React Developer

$90K - $100K/yr

It is the first port of call for employees to get support, help and advice on issues affecting ... While technical skills are important they are not of primary importance. The TELUS Health ...

New

Telus Digital

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... While working with a delivery team, you'll support in-flight projects and implement our client ...

Telus Digital

$113K - $133K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... to technical documentation , configuration guides, and knowledge transfer materials to support ...

Telus Digital

PHP Developer

$75K - $95K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Collaborative team culture Technical Stack * PHP * MySQL * AWS Key Responsibilities * Design and ...

New

Telus Digital

$185K - $224K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Lead scoping, technical design, and work planning during the presale process, articulating our data ...

Telus Digital

$180K - $224K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Presale : Lead scoping, technical design, and work planning during the presale process while ...

Telus Digital

$168K - $210K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award ... Provide structured coaching, actionable feedback, and ongoing development support to elevate team ...

next page

Showing results 1-20

People also search for

All JobsTelus Technical Support Jobs

Telus Technical Support information

See salary details

$14

$26

$44

How much do telus technical support jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for telus technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Telus Technical Support vs Telus Customer Service Representative?

AspectTelus Technical SupportTelus Customer Service Representative
Primary RoleDiagnosing and resolving technical issues with products and servicesHandling customer inquiries, billing, and service requests
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCommunication, customer service, product knowledge
Work EnvironmentCall centers, on-site support, remote troubleshootingCall centers, customer service centers
CertificationsTechnical certifications often preferred (e.g., CompTIA, Cisco)Customer service or communication certifications beneficial

While both roles serve Telus customers, Telus Technical Support focuses on resolving technical issues and troubleshooting, requiring technical skills and certifications. In contrast, Telus Customer Service Representatives primarily handle billing, inquiries, and general customer support, emphasizing communication skills. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are the key skills and qualifications needed to thrive as a Telus Technical Support representative, and why are they important?

To thrive as a Telus Technical Support representative, you need strong troubleshooting abilities, technical knowledge of telecommunications products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic networking tools is essential. Excellent communication, patience, and problem-solving skills help in delivering clear assistance and maintaining positive customer interactions. These competencies are crucial for resolving issues efficiently, ensuring customer satisfaction, and supporting Telus’s reputation for quality service.

What does a Telus Technical Support representative do?

A Telus Technical Support representative assists customers with issues related to Telus products and services, such as internet, phone, and TV. They help diagnose and troubleshoot technical problems, answer account-related inquiries, and provide guidance on using Telus equipment and features. Representatives often work via phone, chat, or email to ensure customer satisfaction and resolve concerns efficiently. Their goal is to deliver effective solutions while maintaining a positive customer experience.

What are some common challenges faced by Telus Technical Support representatives, and how are they addressed?

Telus Technical Support representatives often encounter challenges such as troubleshooting complex connectivity issues, managing high call volumes, and assisting customers with varying levels of technical knowledge. To address these, Telus provides comprehensive training, access to detailed knowledge bases, and support from experienced team leads. Representatives also benefit from a collaborative team environment where colleagues can share insights and solutions, ensuring customers receive efficient and effective assistance.
More about Telus Technical Support jobs
What cities are hiring for Telus Technical Support jobs? Cities with the most Telus Technical Support job openings:
What job categories do people searching Telus Technical Support jobs look for? The top searched job categories for Telus Technical Support jobs are:
Telus Technical Support jobs near you
Infographic showing various Telus Technical Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Study Moderator - Los Angeles, CA

TELUS Digital

Las Vegas, NV • On-site

$33/hr

Full-time

Posted 9 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

91st of 203 rated it services

Job description

Description
WORK LOCATION: Onsite in Los Angeles, CA JOB STATUS: Full-time WORK SCHEDULE: Mon - FriSTART DATE: November 25, 2024 END DATE: April 30, 2025 Role Summary Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur onsite in Los Angeles, CA, with additional support staff on-site to manage participant intake and provide technical support. Main Responsibilities Receive participants at work and guide them through the video study in a controlled environment Ensure all recordings are done per project guidelines and upload the data Have all participants complete a survey at the end of each session Follow COVID-19 sanitization procedures after each session Represent and promote the TELUS AI brand Minimum Requirements Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data Familiarity with iOS and Mac OS Experience with data collection and data management Experience with video recording Able to commit to a weekly schedule for the duration of the project Ability to interact professionally with project participants Experience with progress tracking and reporting, comfortable with Excel or Sheets Rate: $33.00 per hour TELUS International Values: TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: We embrace change and initiate opportunity We have a passion for growth We believe in spirited teamwork We have the courage to innovate At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

What TELUS Digital employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply