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Teller Associate Jobs in Raleigh, NC (NOW HIRING)

NC SECU

Member Services Representative

Durham, NC

Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. * Help verify ... Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of ...

NC SECU

Member Services Representative

Raleigh, NC

Balance the vault, automated teller machines, teller cash dispenser, and coin sorter. * Help verify ... Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of ...

NC SECU

Part Time - Branch

Raleigh, NC · On-site

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! PURPOSE: To provide exemplary member service through all delivery channels, handle functions ...

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Teller Associate information

See Raleigh, NC salary details

$11

$16

$23

How much do teller associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for teller associate in Raleigh, NC is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a teller associate?

Teller Associates are frontline bank employees responsible for assisting customers with their financial transactions, such as deposits, withdrawals, and payments. They verify customer identification, handle cash, process checks, and answer questions about bank products and services. Teller Associates play a key role in maintaining accurate records and ensuring security procedures are followed during all transactions. Their customer service skills help create a positive experience for clients visiting the bank.

What are the key skills and qualifications needed to thrive as a teller associate, and why are they important?

To thrive as a Teller Associate, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and basic financial regulations is typically required. Exceptional customer service, clear communication, and integrity are standout soft skills in this role. These abilities ensure efficient, secure transactions and positive client interactions, which are vital for maintaining trust and operational success in a financial institution.

What are some common challenges faced by teller associates during busy periods, and how can they be managed?

During peak hours or at month-end, Teller Associates often experience high customer traffic, which can lead to long lines and the need to process transactions quickly and accurately. Managing stress, maintaining attention to detail, and delivering excellent customer service are key challenges during these times. Successful Tellers use strong organizational skills, effective communication, and teamwork to ensure smooth workflow and minimize errors. Proactively preparing for busy periods and seeking support from colleagues or supervisors can also help manage workload and maintain service quality.

What is the difference between Teller Associate vs Customer Service Representative?

AspectTeller AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; cash handling experienceHigh school diploma or equivalent; communication skills
Work EnvironmentBank branches, retail bankingBank branches, call centers, retail settings
Employer & IndustryFinancial institutions, retail bankingFinancial institutions, retail banking
Common Search & ComparisonYesYes

While both roles involve customer interaction in banking environments, a Teller Associate primarily handles cash transactions and account deposits, whereas a Customer Service Representative may handle a broader range of client inquiries, account issues, and product explanations. Both roles require strong communication skills and are essential in retail banking settings.

Can you work as a teller associate with no experience?

Teller associates often do not need prior experience, as many banks provide on-the-job training to teach basic banking procedures, customer service skills, and the use of cash handling tools. Employers typically look for strong communication skills, attention to detail, and a professional attitude, making entry-level positions accessible to candidates without previous experience.

What are the most commonly searched types of Teller jobs in Raleigh, NC?

The most popular types of Teller jobs in Raleigh, NC are:

What are popular job titles related to Teller Associate jobs in Raleigh, NC?

For Teller Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Teller Associate jobs in Raleigh, NC look for?

The top searched job categories for Teller Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Teller Associate jobs?

Cities near Raleigh, NC with the most Teller Associate job openings:

Teller Associate jobs near you
Infographic showing various Teller Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,336 per year, or $17 per hour.

MSS Associate Member Services Representative

State Employees' Credit Union

Raleigh, NC • On-site

Full-time

Re-posted 11 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Purpose
The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels.
Performance Expectations and Essential Responsibilities
  • Attend Excel and Elevate - New Employee Training (E&E).
    • The following Core modules will be completed after E&E and subsequent training sessions:
      • Checking Accounts
      • Member Eligibility
      • Money Market Share Accounts
      • SECU Policies Overview
      • Share Accounts
      • Share Term Certificates
      • Account Titling & Designations
      • Buy/Sell
      • Funds Transfer
      • Member Eligibility
      • Member Identification
      • Stop Payments & Stop Cautions
      • Wires
      • Cash Handling & Disbursing Funds
      • Check Acceptance
      • Holds
      • MARGO Platform
      • MARGO Teller
      • Payroll Deduction
      • Relationship Manager
      • We Are SECU!
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential and members' accounts are accessed for business purposes only.
  • Security and control procedures must be followed by all MSS employees.
  • Will be available in member facing skill sets as determined by management.
  • Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery.
  • Ensure that proper identification of members is taking place and all actions are compliant with SECU's Member Information Security Procedure (MISP).
  • Willing to assist in other areas of the operation as needed.
  • Actively participate in direct service to the membership through phone and digital communication channels
  • Must maintain acceptable performance level based on Key Performance Indicators (KPI's) and achieve and maintain standards as directed by management.
  • Participate in training and continuing education.
  • Soft skills and call quality must be maintained at an acceptable level.
  • Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals.
  • Must develop a strong understanding of CXone platform.
  • Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs. May need to consult with mentor depending on the nature of the recommendation.
  • Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Complete additional tasks assigned by management and other administrative duties as needed.

Additional Modules Required
The following modules should be completed at this level and are required prior to advancement to the next level:
  • SECU Online Services
  • SECU's Member Facing Websites

Minimum Requirements
  • Must have high school diploma or GED equivalent.
  • Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Entry level position with no experience required.
  • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union.
  • Must have good communication skills, both verbal and written.
  • Ability to think critically and use problem solving skills.

Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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