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Retail Banking Associate Jobs in Raleigh, NC (NOW HIRING)

First Citizens Bank

Premier Client Banker II LB

Raleigh, NC

$18 - $23.50/hr

... associates regarding their banking needs. The Premier Client Banker II provides consultation to ... Bachelor's Degree and 2 years of experience in Financial Services relationship management, Retail ...

First Citizens Bank

Premier Client Banker II LB

Raleigh, NC

$18 - $23.50/hr

... associates regarding their banking needs. The Premier Client Banker II provides consultation to ... Bachelor's Degree and 2 years of experience in Financial Services relationship management, Retail ...

First Citizens Bank

Premier Client Banker II LB

Raleigh, NC · On-site

$18.75 - $22.75/hr

... associates regarding their banking needs. The Premier Client Banker II provides consultation to ... Bachelor's Degree and 2 years of experience in Financial Services relationship management, Retail ...

First Horizon Bank

Banking Center Manager

Raleigh, NC · On-site

Recruit, train, develop, and retain a high-performing Retail banking center team. * Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our ...

WSFS Bank

SVP, Head of Business Banking

Durham, NC · On-site

$160.48 - $263.64/hr

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their ... Through leadership of specialized Relationship Managers and collaboration with Retail Banking ...

Woodforest National Bank

Teller Retail Banker

Raleigh, NC · On-site

$15.50 - $19.50/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest National Bank

Teller Retail Banker

Clayton, NC · On-site

$13.50 - $17/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest National Bank

Teller Retail Banker

Smithfield, NC · On-site

$13.75 - $17.25/hr

... banking at Woodforest. Key responsibilities include: achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest National Bank

Teller Retail Banker

Henderson, NC · On-site

$15 - $18.75/hr

... banking at Woodforest. Key responsibilities include: achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest National Bank

Teller Retail Banker

Smithfield, NC · On-site

$13.75 - $17.25/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest National Bank

Teller Retail Banker

Clayton, NC · On-site

$13.50 - $17/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

Woodforest National Bank

Teller Retail Banker

Raleigh, NC · On-site

$15.50 - $19.50/hr

... banking at Woodforest. Key responsibilities include: * Achieving individual sales by proactively ... OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service ...

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All JobsRetail Banking Associate JobsRetail Banking Associate Jobs in Raleigh, NC

Retail Banking Associate information

See Raleigh, NC salary details

$9

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$37

How much do retail banking associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for retail banking associate in Raleigh, NC is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $16.83 per hour, depending on experience, location, and employer.

What does a retail banking associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a retail banking associate?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What are some common challenges retail banking associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

How hard is it to get into a retail banking associate?

Getting a retail banking associate position typically requires a high school diploma or equivalent, with some employers preferring candidates with customer service experience or relevant certifications. The role often involves basic financial knowledge, communication skills, and the ability to work in a team, with competition varying by location and employer requirements.

Which retail banking associate pays the most?

The highest-paid retail banking associates typically work in senior or specialized roles, such as branch managers or financial advisors, and can earn higher salaries due to experience, certifications, and performance. Salaries vary by location and institution but generally range from $40,000 to over $70,000 annually for experienced professionals. Advanced skills in sales, customer service, and financial products can also lead to higher compensation.

What are popular job titles related to Retail Banking Associate jobs in Raleigh, NC?

For Retail Banking Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Retail Banking Associate jobs in Raleigh, NC look for?

The top searched job categories for Retail Banking Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Retail Banking Associate jobs?

Cities near Raleigh, NC with the most Retail Banking Associate job openings:

Retail Banking Associate jobs near you
Infographic showing various Retail Banking Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,264 per year, or $17.9 per hour.

Premier Client Banker II LB

Raleigh, NC

First Citizens Bank

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 173 rated banks

People enjoy working here

Good employer

Recommended by students

Learn more about First Citizens Bankexternal

$18 - $23.50/hr

Full-time

Life

Posted 20 days ago

Job description

Overview

This position is responsible for identifying new sales opportunities through telephone outreach. The role will engage in heavy outbound phone calling and some email outreach, primarily to mass affluent clients across the Bank’s footprint; and will also do outreach to Bank associates regarding their banking needs. The Premier Client Banker II provides consultation to develop financial plans and align product solutions to help clients achieve their financial goals. This position is responsible for opening deposit accounts, related banking services and lending (including real estate secured); as well as identifying and referring sales opportunities to bank partners when appropriate. This role supports the fulfillment of certain consumer investment needs.


Responsibilities & Qualifications

Duties & Responsibilities:


Sales - Achieves individual and/or team financial, production, and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the customer and ultimately support the organizational commitment to diverse lending. Engages with customers, prospects, and referral sources through proactive outreach. Engages in sales practices that are aligned to create value for both the customer and the Bank. Appropriately partners, plans, and prepares to ensure conversations provide the relevant financial guidance needed to drive informed decisions.

Service Standards - Fosters collaborative partnerships that deliver value for customers, prospects, and colleagues. Initiates conversation to uncover sales or referral opportunities. Listens attentively and asks insightful questions to understand customer needs and preferences; and takes prompt actions to address immediate needs. Proactively seeks ways to optimize performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance.

Operations and Administration - Performs duties as assigned to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.

Qualifications:

Bachelor's Degree and 2 years of experience in Financial Services relationship management, Retail Banking, Private Banking, or Wealth Management OR High School Diploma or GED and 6 years of experience in Financial Services relationship management, Retail Banking, Private Banking, or Wealth Management

Preferred Area of Experience: 1+ years in a licensed role License or Certification Type: Series 6, 63 and state specific life insurance licenses Required, First Citizens Investment Services will sponsor Series 7 and 65 or 66 Licenses Required Skill(s): Application of a structured sales process, Provides financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services, Financial Analysis, Credit Underwriting , Financial Plan Conversations, Knowledge of retail banking products and services


Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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