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Retail Banking Associate Jobs in Raleigh, NC (NOW HIRING)

First Horizon

Universal Banker-Float

Raleigh, NC · On-site

$17.50 - $21.75/hr

... a retail banking environment. Introduce bank products and services through outreach to prospects ... Operational efficiency * Assist banking center associates with all aspects of daily operations as ...

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Retail Banking Associate information

See Raleigh, NC salary details

$9

$17

$37

How much do retail banking associate jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for retail banking associate in Raleigh, NC is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $16.83 per hour, depending on experience, location, and employer.

What does a Retail Banking Associate do?

A Retail Banking Associate assists customers with their day-to-day banking needs, such as opening accounts, processing deposits and withdrawals, and answering questions about bank products and services. They help ensure a positive customer experience by providing information, resolving issues, and referring clients to specialized banking staff when necessary. Retail Banking Associates also help maintain accurate records and uphold security procedures to protect customers’ financial information.

What are the key skills and qualifications needed to thrive as a Retail Banking Associate, and why are they important?

To thrive as a Retail Banking Associate, you need strong customer service abilities, basic financial knowledge, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in anti-money laundering (AML) practices is often required. Excellent communication, problem-solving, and attention to detail help build trust with clients and efficiently resolve their needs. These skills ensure accurate transactions, customer satisfaction, and compliance with financial regulations, which are critical to the bank's reputation and success.

What is the difference between Retail Banking Associate vs Customer Service Representative?

AspectRetail Banking AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking certificationsHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Employer & Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Common Search & ComparisonYesYes

The Retail Banking Associate primarily works within banks, focusing on financial transactions, account management, and sales. Customer Service Representatives also handle client inquiries but often work across multiple industries, providing general support. While both roles require strong communication skills and customer service experience, Retail Banking Associates typically need some banking-specific knowledge and certifications. They are more specialized within the banking industry, whereas Customer Service Representatives have broader roles across sectors.

What are some common challenges Retail Banking Associates face when assisting customers, and how can these be managed effectively?

Retail Banking Associates often encounter challenges such as handling high volumes of customer inquiries, resolving account discrepancies, and navigating complex financial products. Managing these effectively requires strong communication skills, patience, and a good understanding of bank policies and procedures. Regular training and support from experienced team members also help associates stay updated on regulatory changes and new services, enabling them to provide accurate information and resolve issues efficiently.
What are popular job titles related to Retail Banking Associate jobs in Raleigh, NC? For Retail Banking Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Retail Banking Associate jobs in Raleigh, NC look for? The top searched job categories for Retail Banking Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Retail Banking Associate jobs? Cities near Raleigh, NC with the most Retail Banking Associate job openings:
Retail Banking Associate jobs near you
Infographic showing various Retail Banking Associate job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,264 per year, or $17.9 per hour.
Universal Banker-Float

Universal Banker-Float

First Horizon

Raleigh, NC • On-site

$17.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

40th of 170 rated banks

Job description

Location: On site at location listed in job posting
Schedule: Monday through Friday; 9:00AM to 5:00PM
Provide quality, accurate and timely customer service involving daily processing of financial transactions and opening accounts in a retail banking environment. Introduce bank products and services through outreach to prospects and provide tailored recommendations to existing clients to deepen relationships. Perform related duties i.e. outbound sales calls as required to achieve banking center goals (meet/exceed sales goals/referral goals), and provide support to banking center management.
Essential Duties and Responsibilities
Sales and service
  • Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services.
  • Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
  • Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
  • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
  • Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
  • Assist client with loan application for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate.

Client experience
  • Research and resolve problems and respond to client inquiries on account status.
  • Deliver excellent client experiences consistently and promptly resolve client issues effectively.
  • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management
  • Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency
  • Assist banking center associates with all aspects of daily operations as needed, including audit controls.
  • Assist banking center management with "on the job training" of new associates.
  • Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Perform all other job related duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required and may be substituted with an equivalent combination of education and experience.
  • High school diploma or general education degree (GED) and 1 year of experience as a Teller preferred.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements
DeGarmo Behavioral Assessment Requirement
  • All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position
  • The assessment takes approximately 12-15 minutes to complete
  • Assessment results must be submitted prior to having your application evaluated by Talent Acquisition

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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