ZipRecruiter

Log In

1

Senior Teller Jobs in Raleigh, NC (NOW HIRING)

Fnbcorp

Senior Relationship Banker

Clayton, NC · On-site

Senior Relationship Banker Business Unit: Retail Reports to: Varies Based on Assignment Position ... Performs routine operational duties, including traditional teller transactions and other ...

NC SECU

Member Service Manager

Rolesville, NC · On-site

... SVP and Human Resources. * Delegate appropriate duties and follow up to determine that work is ... Evaluate daily mobile and automated teller machine deposits. * Prepare, order, and verify cash ...

All JobsTeller JobsSenior Teller JobsSenior Teller Jobs in Raleigh, NC

Senior Teller information

See Raleigh, NC salary details

$14

$19

$25

How much do senior teller jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for senior teller in Raleigh, NC is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $20.34 per hour, depending on experience, location, and employer.

What does a senior teller do?

As a senior teller, your responsibilities are to provide customer service at a bank branch, process banking transactions, and oversee junior tellers. You handle deposits, help customers withdraw money and check their balances, answer questions about accounts, and direct customers to other bank staff for more specialized services or advice. You may also train new tellers and other front-end staff in bank operations and customer service procedures. In some branches, your duties may include scheduling tellers and auditing their performance.

What are the key skills and qualifications needed to thrive as a senior teller, and why are they important?

To thrive as a Senior Teller, you need strong cash handling skills, knowledge of banking procedures, and typically a high school diploma or equivalent, with several years of teller experience. Familiarity with banking software, transaction processing systems, and sometimes certification in anti-money laundering practices is beneficial. Exceptional customer service, attention to detail, and leadership abilities help you excel in managing transactions and assisting junior staff. These skills are crucial for ensuring accurate financial operations, mitigating risk, and delivering a positive client experience.

What is the difference between Senior Teller vs Teller?

AspectSenior TellerTeller
Required CredentialsHigh school diploma; cash handling experience; sometimes additional certificationsHigh school diploma; basic cash handling skills
Work EnvironmentBank branches; customer service; cash transactionsBank branches; customer service; cash transactions
Employer & Industry UsageUsed in banking industry; often a step up from TellerEntry-level or standard banking role
Comparison Search IntentOften searched for career progression or role differencesCommonly searched for entry-level banking jobs

Senior Tellers typically have more experience, handle complex transactions, and may supervise Tellers. They often require additional certifications and are seen as a step above Tellers in the banking hierarchy. Tellers perform basic cash handling and customer service tasks. The main difference lies in experience level, responsibilities, and sometimes certifications.

What is a senior teller?

Senior Tellers are experienced banking professionals who oversee daily teller operations, provide customer service, and ensure compliance with banking policies. They often supervise other tellers, handle complex transactions, balance cash drawers, and help resolve customer issues. Senior Tellers may also assist with training new employees and play a key role in maintaining accurate financial records for the bank branch.

How does a senior teller typically support the training and development of junior tellers?

Senior Tellers often play a key role in onboarding and mentoring new or less experienced tellers. They provide hands-on guidance with daily banking operations, help junior staff understand compliance and security procedures, and offer feedback to ensure high-quality customer service. By sharing their expertise, Senior Tellers foster a collaborative environment and support the professional growth of their team members, which is essential for maintaining branch efficiency and service standards.
More about Senior Teller jobs
What are the most commonly searched types of Teller jobs in Raleigh, NC? The most popular types of Teller jobs in Raleigh, NC are:
What are popular job titles related to Senior Teller jobs in Raleigh, NC? For Senior Teller jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Senior Teller jobs in Raleigh, NC look for? The top searched job categories for Senior Teller jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Senior Teller jobs? Cities near Raleigh, NC with the most Senior Teller job openings:
Senior Teller jobs near you
Infographic showing various Senior Teller job openings in Raleigh, NC as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,018 per year, or $19.2 per hour.

Senior Member Services Officer

State Employees' Credit Union

Wake Forest, NC • On-site

Full-time

Posted 8 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Purpose
The Senior Member Services Officer should have a broad knowledge of all branch operational procedures. Sr. MSOs will assist with resolving member issues and complaints across all delivery channels. Sr. MSOs will evaluate loan applications and make recommendations for approval or denial, while also assisting in training other employees and act as a mentor to less experienced staff.
Enhanced Expectations and Responsibilities at this Position Level*
  • Review and approve loans within lending limits that are outside the limits of less experienced staff.
  • Assist in training other employees and act as a mentor to less experienced staff.
  • Provide employee support in resolving member and procedural problems.
  • Independently research and resolve member complaints.
  • Assist with the supervision of the Member Services Officer area including ensuring credit union policy and regulatory compliance.
  • Assist Member Services Manager with reconciliation of Member Services Representative items including end of day balancing and outage reconciliation.

Performance Expectations and Essential Responsibilities*
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential and members' accounts are accessed for business purposes only.
  • Follow all security and control procedures.
  • Completion of Consumer Lending Program (CLP) courses with a passing score on CLP Exam required within 6 months of hire.
  • Assist members in all areas of consumer lending.
  • Contact members and document efforts regarding deposit and/or loan collection reports as directed by management.
  • Serve members by processing transactions in the appropriate system.
  • Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures.
  • Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication.
  • Assist with balancing automated teller machines, teller cash dispenser, and coin sorter.
  • Help verify and prepare cash delivery and shipments as directed by management.
  • Interact with other departments to facilitate member requests.
  • Organize, file and scan documents daily.
  • Process foreign and domestic wires.
  • Proficiency in account maintenance and opening all account types for members while following Member Identification Procedures.
  • Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency.
  • Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
  • Maintain a current and comprehensive knowledge of credit union products and services.
  • Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals.
  • Review and take appropriate action on various reports.
  • Establish and facilitate member safe deposit box access.
  • Perform subsequent advances on existing open and home equity lines of credit.
  • Execute Notary Public services as assigned.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Research and resolve member complaints.
  • Participate in additional training and continuing education.
  • Organize community events as requested by management.
  • Regular attendance and punctuality are mandatory.
  • Complete additional tasks assigned by management and other administrative duties as needed.

Minimum Requirements
  • Must have high school diploma or GED equivalent.
    • Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Minimum 4 years directly related experience strongly preferred.
  • Demonstrated ability to work independently and as part of a team.
  • Must have demonstrated excellent critical thinking and problem-solving skills, and good judgment.
  • Demonstrated ability to train others and serve as a mentor to less experienced team members.
  • Must possess an aptitude for meeting people and developing member confidence, and trust in Credit Union.
  • Must have excellent communication skills, both verbal and written.
  • Meets compliance and regulatory standards in terms of loan processing, loan quality and documentation.
  • Must be self-motivated and dependable.
  • Must have good time management skills and have demonstrated an ability to manage competing priorities effectively.
  • Consistently demonstrates SECU's Core Values.
  • Must complete the Credit Union's Core Module Program within 12 months of hire date as a condition of employment.

Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
* Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Sr Member Services Officer position. Employees are expected to achieve proficiency in these areas while in the Sr Member Services Officer position.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

What State Employees' Credit Union (North Carolina) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply