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Senior Teller Jobs in Raleigh, NC (NOW HIRING)

Fnbcorp

Senior Relationship Banker

Cary, NC · On-site

Senior Relationship Banker Business Unit: Retail Reports to: Varies Based on Assignment Position ... Performs routine operational duties, including traditional teller transactions and other ...

All JobsTeller JobsSenior Teller JobsSenior Teller Jobs in Raleigh, NC

Senior Teller information

See Raleigh, NC salary details

$14

$19

$25

How much do senior teller jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior teller in Raleigh, NC is $19.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $20.34 per hour, depending on experience, location, and employer.

What is a senior teller?

Senior Tellers are experienced banking professionals who oversee daily teller operations, provide customer service, and ensure compliance with banking policies. They often supervise other tellers, handle complex transactions, balance cash drawers, and help resolve customer issues. Senior Tellers may also assist with training new employees and play a key role in maintaining accurate financial records for the bank branch.

What does a senior teller do?

As a senior teller, your responsibilities are to provide customer service at a bank branch, process banking transactions, and oversee junior tellers. You handle deposits, help customers withdraw money and check their balances, answer questions about accounts, and direct customers to other bank staff for more specialized services or advice. You may also train new tellers and other front-end staff in bank operations and customer service procedures. In some branches, your duties may include scheduling tellers and auditing their performance.

What are the key skills and qualifications needed to thrive as a senior teller, and why are they important?

To thrive as a Senior Teller, you need strong cash handling skills, knowledge of banking procedures, and typically a high school diploma or equivalent, with several years of teller experience. Familiarity with banking software, transaction processing systems, and sometimes certification in anti-money laundering practices is beneficial. Exceptional customer service, attention to detail, and leadership abilities help you excel in managing transactions and assisting junior staff. These skills are crucial for ensuring accurate financial operations, mitigating risk, and delivering a positive client experience.

How does a senior teller typically support the training and development of junior tellers?

Senior Tellers often play a key role in onboarding and mentoring new or less experienced tellers. They provide hands-on guidance with daily banking operations, help junior staff understand compliance and security procedures, and offer feedback to ensure high-quality customer service. By sharing their expertise, Senior Tellers foster a collaborative environment and support the professional growth of their team members, which is essential for maintaining branch efficiency and service standards.

What is the difference between Senior Teller vs Teller?

AspectSenior TellerTeller
Required CredentialsHigh school diploma; cash handling experience; sometimes additional certificationsHigh school diploma; basic cash handling skills
Work EnvironmentBank branches; customer service; cash transactionsBank branches; customer service; cash transactions
Employer & Industry UsageUsed in banking industry; often a step up from TellerEntry-level or standard banking role
Comparison Search IntentOften searched for career progression or role differencesCommonly searched for entry-level banking jobs

Senior Tellers typically have more experience, handle complex transactions, and may supervise Tellers. They often require additional certifications and are seen as a step above Tellers in the banking hierarchy. Tellers perform basic cash handling and customer service tasks. The main difference lies in experience level, responsibilities, and sometimes certifications.

Are senior tellers still in demand?

Senior tellers remain in demand at many banks and financial institutions, especially those that value experienced staff for customer service and cash handling. While automation and digital banking have reduced some roles, skilled tellers with strong interpersonal and technical skills continue to be valuable in branch environments.
More about Senior Teller jobs

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The most popular types of Teller jobs in Raleigh, NC are:

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For Senior Teller jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Teller jobs in Raleigh, NC look for?

The top searched job categories for Senior Teller jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Teller jobs?

Cities near Raleigh, NC with the most Senior Teller job openings:

Senior Teller jobs near you
Infographic showing various Senior Teller job openings in Raleigh, NC as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,018 per year, or $19.2 per hour.

Call Center Analyst Sr. - 08316

Coastal Federal Credit Union

Raleigh, NC • On-site

Full-time

Posted yesterday

New

Job description

Job Title: Call Center Analyst Sr.

Position Location: Raleigh, NC. Hybrid position, must live locally.

Job Summary:

The Call Center Analyst Sr. optimizes the Contact Center, Teller Center, and overall call center performance. The position serves as the business unit owner and primary administrator for AI-enabled solutions, including the Aviary platform, as well as other contact center technology applications. This role manages system configuration, integration discussions, data management, reporting, vendor coordination, testing, user support, and ongoing platform optimization. Acting as the primary liaison between operations, IT, vendors, and leadership, the Analyst translates business needs into technical solutions, drives system enhancements, manages vendor performance, and ensures technology solutions effectively support operational objectives and the member experience.

As a key contributor to the Coastal team, your responsibilities will be:

  • (35%) System Integration & Technology:
    • Lead the implementation, optimization, and ongoing enhancement of contact center systems, leveraging advanced technologies-including AI-to drive efficiency and improve system connectivity.
    • Build, automate, and maintain dashboards and reports inside various platforms for real-time and historical performance for the Contact Center and Teller Center.
    • Design, document, and optimize member interaction workflows, routing strategies, and system integrations across contact center technologies to ensure seamless experiences.
    • Monitor system performance and report delays that impact operations. Work with internal IT infrastructure and external partners as needed.
    • Coordinate resolution of system incidents, assess operational impacts, and partner with IT teams and vendors to support system stability and continuous improvement.
  • (30%) AI Voice Agent Optimization & Technical Liaison:
    • Serve as the liaison between business units, technology teams, data and analytics, and external vendor engineers. Stay current with the latest AI technology trends. relative to Contact Center and industry uses.
    • Gather, document, and translate business requirements into system enhancements, process improvements, and technology solutions that support operational objectives.
    • Build, execute, and monitor automated outbound corporate call campaigns and inbound voice routing logic, adjusting configurations based on data from vendor platforms and communicating impacts to stakeholders as needed. Own the system and user access for recurring and ad hoc voice agent campaigns approved by executive leadership.
    • Regularly review AI conversation transcripts and intent-matching logs to find where the bot misunderstands members, then partner with engineers to optimize.
  • (20%) Business Intelligence & Analytics:
    • Analyze performance trends across the Teller Center and Contact Center to identify opportunities to improve operations. Translate data insights into practical recommendations that enhance efficiency, service quality, team effectiveness, and the member experience.
    • Provide management with data-driven recommendations on staffing models, call-volume forecasting, and channel health.
    • Contribute to departmental initiatives as assigned.
  • (15%) Change Management & Operational Support:
    • Perform testing for all new contact center software updates, IVR script variations, and AI voice rollouts before they impact members or departments. Participate in company-wide change management meetings as needed.
    • Maintain accurate, up-to-date technical diagrams of systems leveraged by the call center.
    • Monitor and track service tickets submitted by the Contact Center and Teller Center. Analyze recurring issues, identify operational trends and root causes, and provide leadership with actionable insights and recommendations to address ongoing pain points and improve processes.
    • Maintain audit-ready documentation and ensure compliance with established governance, security, change management, and system administration processes.

Interested? Here are the qualifications we need to see on your resume:

Required Experience:

  • Five years of experience working in business analytics, operations, or related technical functions.
  • Experience developing and analyzing operational reports, dashboards, and performance metrics.
  • Experience using tools such as Excel, SQL, or reporting platforms to analyze data and support decision making.

Preferred Experience:

  • Experience with AI-enabled contact center solutions, digital channels, voice analytics, automation, or omnichannel platforms preferred.
  • Experience partnering with vendors, IT teams, and business stakeholders to implement system enhancements or resolve operational issues.

Education:

  • Related college degree or four years of additional experience in lieu of degree

Essential cognitive/physical/social requirements of position:

Must be able to learn and retain information; resolve problems and think sequentially; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.

Deadline for Application: All resumes must be received on or before 9/9/2026

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans

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