Telestaff Jobs (NOW HIRING)

It’s a great time to join the City of Boulder! Application Deadline: September 6, 2026 Compensation Details: Full Pay Range 91,977.60 - 136,635.20 Generally, the hiring range is from the minimum up to 80% of the range. This is a full-time salaried position. Scheduled Weekly Hours: 40 Benefit Eligibility Group: Non Union (30+ Hours) Locate the Benefit Eligibility Group value on the Employee Benefit Eligibility document to identify the benefits offered for this job.

Job Description Summary:

Under limited supervision, the IT Product Administrator Senior provides responsive system support to distributed business systems professionals, business functional leads, and end users to design and configure enterprise systems, troubleshoot and resolve system issues, configure business process workflows, manage application security, develop analytical reports, and support integrations with other applications and third‑party systems. With intermediate proficiency in systems management best practices (e.g., change control), this individual propels forward the City’s overall technology posture ensuring that business and customer needs are properly met through rigorous requirements gathering, testing stewardship, configuration/design proficiency, and production deployment expertise.

INTERNAL SERVICESINTERNAL SERVICES ESSENTIAL DUTIES AND RESPONSIBILITIES

• For responsible applications, serves as a functional “architect,” developing an advanced understanding of how each system functions to support key business processes and requirements
• Is readily available during critical processing windows (e.g., payroll processing, open enrollment, annual budget cycle, month end, quarter end, year-end) to provide responsive system support (e.g., ad hoc reporting, troubleshooting with vendor support, etc.) for technical issues
• Leads business counterparts to gather, document, and inventory business requirements as well as assist with prioritizing business‑requested projects as part of the overall innovation and technology roadmap
• Conducts advanced functional configuration and business requirements testing to ensure system designs meets business expectations
• Provides leadership to business functional leads for system changes, releases, and other deployments
• Leads change control activities which plan for and coordinates development, testing, and system release activities in concert with business needs and objectives
• Develops, tests, and deploys advanced‑level reports and analytics for responsible systems
• Supports testing and troubleshooting of integrations between responsible systems, in‑house applications, and third‑party vendors
• Administers security for responsible systems, developing an advanced understanding of how system security permeates throughout and impacts: A user’s ability to see and act upon information, constrained permissions derived from organizational placement or other factors, access to initiate, view, and act on business processes, access to execute reports and the data that is surfaced during report execution.
• Leads business and technical resources to source and transform datasets to and from responsible systems to support the City’s overall data‑driven decision‑making posture
• Leads periodic security audits in partnership with business and technical users to ensure conformance to HR, Finance, and IT standards around separation of duties, the principle of least privilege, and ISO/IEC IT security frameworks
• Promotes and makes deployments with significant scope and impact to production environments
• Conforms to departmental standards and service level agreements (SLAs) around ticket response times

MINIMUM QUALIFICATIONS

• Ability to apply analytical, problem‑solving, and time management skills
• Ability to communicate effectively, both verbally and in writing
• Ability to manage competing priorities in a fast‑paced environment
• Ability to build, report from, and otherwise work with large datasets
• Ability to be self‑motivated motivated, curious, proactive, flexible, and results‑oriented
• Ability to manage competing priorities in a fast‑paced environment
• Knowledge at an advanced level of complex, enterprise‑wide human resources, payroll, finance, ITSM, and/or other core business information systems
• Knowledge at an advanced level of business principles and practices in the human resources, payroll, finance or other core business spaces
• Skill at an advanced level in logic‑based data management software (e.g., Microsoft Excel) or a logic‑based programming language
• Skill at an advanced level in standard office applications, such as Microsoft Office or Google
• Valid driver’s license and ability to maintain acceptable driving record. Have and maintain acceptable background information, including criminal conviction history.

PREFERRED QUALIFICATIONS

• Considerable experience with Workday, OpenGov, TeleStaff, Microsoft Office 365, Laserfiche, ServiceNow, and/or Gentax.
• Considerable experience working in a public sector and/or municipal government setting
• Considerable experience working in systems support/administration, technology, human resources, finance, payroll, and/or other core business settings
• Considerable experience writing queries in Structured Query Language (SQL) and/or programs in a procedural query language like PL/SQL or T‑SQL
• Considerable experience with the systems development life cycle (SDLC) and enterprise system management best practices (e.g., change control)
• Possesses professional certifications relevant to the IT security, data management, human resources, payroll, and/or finance fields (e.g., CISA, PHR/SPHR, CGFM, CPA, etc.)
• Possesses professional certifications relevant to the Workday, Microsoft Office 365, ServiceNow, OpenGov, TeleStaff, Gentax, and/or similar spaces (e.g., Workday Pro Certifications)

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree in a relevant discipline (accounting, finance, human resources, business, information systems, technology, or a related field); or an equivalent combination of eight (8) years’ related experience may substitute for the education requirement only.

Five (5) years’ experience working with administration of Workday, OpenGov, Gentax, TeleStaff, Microsoft Office 365, Service Now, Laserfiche, or similar core business information systems in the ERP, HRIS, technology, and finance spaces.

Four (4) years’ experience working in or supporting accounting, finance, human resources, payroll, technology, or a related business field.

SUPERVISION

Supervision Received: IT Systems Manager, IT Product Owner

Supervision Exercised: None

WORKING CONDITIONS AND REQUIREMENTS

Physical and mental effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person.Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting as well as the ability to walk on uneven surfaces and sometimes difficult terrain. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Upper body strength to lift and carry supplies and equipment. Work environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions. Machines and equipment used: Frequently uses standard office equipment including personal computers and telephones.

As part of the City of Boulder’s commitment to a future with equitable access to health, prosperity, and fulfillment that is not limited by a person’s race, ethnicity, age, gender, ability, religion, sexuality, or socioeconomic status, it is the city’s policy to provide equal employment opportunity (EEO) for all individuals. The city does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law or policy.

Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.

Through our focus on Racial Equity, our employee benefits, and the programs and resources available to our diverse staff, we work to intentionally embed our core values into the fabric of our organization.

The city recognizes that careers are shaped through many pathways, and we value the perspectives and talents that come with them. We believe that diversity in all its forms makes us stronger. We welcome candidates with a wide range of lived experiences and professional backgrounds — including those historically excluded or underrepresented in government.

We especially encourage applications from Black, Indigenous, People of Color (BIPOC), women, LGBTQ+ individuals, people with disabilities, and others whose voices haven’t always been heard in public service. Our commitment to equity also extends to the planet we share. We’re working toward a sustainable, thriving community that supports clean energy, protects ecosystems, and uses resources responsibly for generations to come.