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North End Teleservices

Operations Manager

Omaha, NE

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as ...

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How much do teleservices jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for teleservices in the United States is $46.25, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $54.09 per hour, depending on experience, location, and employer.

What is the difference between Teleservices vs Customer Service Representative?

AspectTeleservicesCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, tech support, salesRetail, banking, healthcare, general customer support
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing information

While both roles involve communication via phone or online, Teleservices typically refers to a broader range of outbound and inbound call activities, often including sales and technical support, whereas Customer Service Representatives focus mainly on assisting customers with inquiries and issues. Both roles require strong communication skills and may share similar work environments, but Teleservices roles often emphasize sales and technical support functions.

What are teleservices?

Teleservices refer to a range of services provided remotely over the telephone or internet, such as customer support, telemarketing, technical assistance, and information services. Employees in teleservices roles interact with customers or clients via calls, emails, or chat to resolve issues, offer products, or provide information. This job is common in industries like telecommunications, healthcare, finance, and retail. Teleservices can be inbound (receiving calls) or outbound (making calls), and often require strong communication and problem-solving skills.

What are some common challenges faced in a teleservices role and how can they be managed effectively?

In a teleservices role, one common challenge is handling high call volumes while maintaining quality customer interactions. Agents may also encounter difficult or upset customers, which requires strong communication and conflict resolution skills. To manage these challenges, it's important to stay organized, use scripts or guidelines effectively, and seek support from supervisors or teammates when needed. Regular training sessions and team meetings can also help teleservices professionals stay updated on best practices and improve overall performance.

What are the key skills and qualifications needed to thrive as a Teleservices Representative, and why are they important?

To thrive as a Teleservices Representative, you need excellent verbal communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and call center technology is essential. Strong listening skills, patience, and a positive attitude help you build rapport and handle challenging interactions effectively. These skills are crucial for delivering high-quality customer service, meeting performance targets, and ensuring customer satisfaction in a remote communication environment.
More about Teleservices jobs
What are the most commonly searched types of Teleservices jobs? The most popular types of Teleservices jobs are:
What states have the most Teleservices jobs? States with the most job openings for Teleservices jobs include:
What job categories do people searching Teleservices jobs look for? The top searched job categories for Teleservices jobs are:
Teleservices jobs near you
Infographic showing various Teleservices job openings in the United States as of May 2026, with employment types broken down into 3% Full Time, 1% Part Time, and 96% Contract. Highlights an 3% Physical, and 97% Remote job distribution, with an average salary of $96,191 per year, or $46.2 per hour.
Bilingual Customer Service Representative

Bilingual Customer Service Representative

North End Teleservices, LLC

Omaha, NE • On-site

$14.50 - $18.25/hr

Full-time

Posted 17 days ago

Job description

Under general supervision, the bilingual customer service representative will take inbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of customers concerns and inquires. Our bilingual customer service representatives must practice active listening, be empathic and the ability to always communicate clearly with the customer in a positive and professional manner.
**This position is in center at our 24th St location**
Job Duties:
  • Respond to inbound customer contact/inquiries via multimedia channels including but not limited to voice and email.
  • Research required information and resolve inquiries using available resources.
  • Accurately provide customers with information in accordance with the program they are working.
  • Enter information into applicable system.
  • Identify and escalate issues as appropriate.
  • Re-route/redirect calls to appropriate resources if applicable.
  • Provide follow-up customer contact/inquiries where necessary.
  • Document all information according to standard operating procedures and quality assurance guidelines.
  • Meet/achieve productivity standards.

Preferred Skills:
Must have excellent communication skills and be fluent in Spanish and English, to assist our customer!
  • High School diploma or equivalent required.
    • Minimum 6 months customer service/administrative/telemarketing experience required.
    • Must be able to speak and read English clearly, professionally, and fluently.
    • Must be able to type a minimum of 20 WPM.
    • Experience working with a personal computer and the Windows operating system is required.
    • The ability to effectively work within established key performance indicators/metrics is necessary.
    • Must have demonstrated excellent interpersonal and leadership skills.
    • Must be able to multi-task and stay organized while completing simultaneous tasks

Requirements:
Fluent in Spanish and English is a REQUIREMENT for this job role
  • Must be able to navigate various systems and browsers.
    • Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
    • Knowledge of contact center technology.
    • Excellent typing skills must type minimum twenty.
    • Strong Computer skills with proficiencies in Excel and Word.
    • Excellent command of the Spanish and English language, effective use of grammar skills.
    • Excellent communication etiquette.
    • Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.

Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.
This position has no supervisory responsibilities.
Proprietary & Confidential Statement: This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of North End Teleservices, LLC. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of North End Teleservices, LLC.
#Omaha #NET #customerservice #NorthEnd

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