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Teleservices Jobs (NOW HIRING)

Alphapointe

General Openings

Kansas City, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Contract Services such as teleservices representatives within our Call Center operations at multiple locations, and Office Supply Store operations at Little Rock, Arkansas, Air Force Base and Fort ...

Alphapointe

General Openings

Kansas City, MO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Contract Services such as teleservices representatives within our Call Center operations at multiple locations, and Office Supply Store operations at Little Rock, Arkansas, Air Force Base and Fort ...

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Teleservices information

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$27

$46

$69

How much do teleservices jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for teleservices in the United States is $46.25, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $54.09 per hour, depending on experience, location, and employer.

What is the difference between Teleservices vs Customer Service Representative?

AspectTeleservicesCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, tech support, salesRetail, banking, healthcare, general customer support
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing information

While both roles involve communication via phone or online, Teleservices typically refers to a broader range of outbound and inbound call activities, often including sales and technical support, whereas Customer Service Representatives focus mainly on assisting customers with inquiries and issues. Both roles require strong communication skills and may share similar work environments, but Teleservices roles often emphasize sales and technical support functions.

What are teleservices?

Teleservices refer to a range of services provided remotely over the telephone or internet, such as customer support, telemarketing, technical assistance, and information services. Employees in teleservices roles interact with customers or clients via calls, emails, or chat to resolve issues, offer products, or provide information. This job is common in industries like telecommunications, healthcare, finance, and retail. Teleservices can be inbound (receiving calls) or outbound (making calls), and often require strong communication and problem-solving skills.

What are some common challenges faced in a teleservices role and how can they be managed effectively?

In a teleservices role, one common challenge is handling high call volumes while maintaining quality customer interactions. Agents may also encounter difficult or upset customers, which requires strong communication and conflict resolution skills. To manage these challenges, it's important to stay organized, use scripts or guidelines effectively, and seek support from supervisors or teammates when needed. Regular training sessions and team meetings can also help teleservices professionals stay updated on best practices and improve overall performance.

What are the key skills and qualifications needed to thrive as a teleservices representative?

To thrive as a Teleservices Representative, you need excellent verbal communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and call center technology is essential. Strong listening skills, patience, and a positive attitude help you build rapport and handle challenging interactions effectively. These skills are crucial for delivering high-quality customer service, meeting performance targets, and ensuring customer satisfaction in a remote communication environment.
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The most popular types of Teleservices jobs are:

What states have the most Teleservices jobs?

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What job categories do people searching Teleservices jobs look for?

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Teleservices jobs near you
Infographic showing various Teleservices job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $96,191 per year, or $46.2 per hour.

Customer Service Representative

North End Teleservices, LLC

Omaha, NE • On-site

$15 - $20.25/hr

Full-time

Re-posted 6 days ago

Job description

Job Summary:Under general supervision, the customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. Our customer service representatives must practice active listening, be empathic and the ability to always communicate clearly with the customer in a positive and professional manner. Key Responsibilities:Upon completion of training and with your current skillset, you will be able to perform the following types of duties:        • Utilize standard technology such as a telephone, e-mail, and web browser.         • Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims              specific information.Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules. • Assist callers with filling out their application and submitting it electronically to plan provider for processing. • Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call. Key Qualifications:• High School diploma or equivalent required. • Minimum 6 months customer service/administrative/telemarketing experience required. • Must be able to speak and read English clearly, professionally, and fluently. • Must be able to type a minimum of 20 WPM. • Experience working with a personal computer and the Windows operating system is required. • The ability to effectively work within established key performance indicators/metrics is necessary. • Must have demonstrated excellent interpersonal and leadership skills.• Must be able to multi-task and stay organized while completing simultaneous tasks Key Skills:• Must be able to navigate various systems and browsers.• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.• Knowledge of contact center technology.• Excellent typing skills must type minimum twenty.• Strong Computer skills with proficiencies in Excel and Word.• Excellent command of the English language, effective use of grammar skills.• Excellent communication etiquette. • Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.North End Teleservices, LLC is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.