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Teleservices Jobs (NOW HIRING)

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Teleservices Representative is responsible for providing excellent customer service and support via telephone, email, or other digital channels. This position involves managing inbound and outbound ...

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Teleservices information

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How much do teleservices jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for teleservices in the United States is $46.25, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $54.09 per hour, depending on experience, location, and employer.

What is the difference between Teleservices vs Customer Service Representative?

AspectTeleservicesCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, tech support, salesRetail, banking, healthcare, general customer support
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing information

While both roles involve communication via phone or online, Teleservices typically refers to a broader range of outbound and inbound call activities, often including sales and technical support, whereas Customer Service Representatives focus mainly on assisting customers with inquiries and issues. Both roles require strong communication skills and may share similar work environments, but Teleservices roles often emphasize sales and technical support functions.

What are teleservices?

Teleservices refer to a range of services provided remotely over the telephone or internet, such as customer support, telemarketing, technical assistance, and information services. Employees in teleservices roles interact with customers or clients via calls, emails, or chat to resolve issues, offer products, or provide information. This job is common in industries like telecommunications, healthcare, finance, and retail. Teleservices can be inbound (receiving calls) or outbound (making calls), and often require strong communication and problem-solving skills.

What are some common challenges faced in a teleservices role and how can they be managed effectively?

In a teleservices role, one common challenge is handling high call volumes while maintaining quality customer interactions. Agents may also encounter difficult or upset customers, which requires strong communication and conflict resolution skills. To manage these challenges, it's important to stay organized, use scripts or guidelines effectively, and seek support from supervisors or teammates when needed. Regular training sessions and team meetings can also help teleservices professionals stay updated on best practices and improve overall performance.

What are the key skills and qualifications needed to thrive as a teleservices representative?

To thrive as a Teleservices Representative, you need excellent verbal communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and call center technology is essential. Strong listening skills, patience, and a positive attitude help you build rapport and handle challenging interactions effectively. These skills are crucial for delivering high-quality customer service, meeting performance targets, and ensuring customer satisfaction in a remote communication environment.
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The most popular types of Teleservices jobs are:

What states have the most Teleservices jobs?

States with the most job openings for Teleservices jobs include:

What job categories do people searching Teleservices jobs look for?

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Teleservices jobs near you
Infographic showing various Teleservices job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 11% Part Time, and 6% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $96,191 per year, or $46.2 per hour.

Corporate Security Specialist

North End Teleservices

Omaha, NE • On-site

Full-time

Posted 19 days ago

Job description

Roles and Responsibilities:

Join our team as a Corporate Security Specialist and become a crucial guardian of our organization's safety. You'll oversee daily security operations, ensuring that our environment remains secure. Your responsibilities involve maintaining and enforcing vital security protocols. You'll play a pivotal role in identifying and addressing potential risks, collaborating with various departments, and strategizing to neutralize threats. As the point person for both internal and external stakeholders, you'll provide guidance and support to the security team, ensuring the overall security and well-being of our organization.

We have Part Time & Full Time hours available: 

* Part Time hours: 4pm-8pm M-F

* Full Time hours: 6am-3pm M-F

Job Duties:

  • To protect our customers' property, people and/or assets by providing security services to ensure the safety of all employees.
  • To undertake additional training to ensure continuous self-development.
  • Monitor surveillance and alarm systems, swiftly responding to security breaches or incidents.
  • Educate personnel on protocols and emergency response plans.
  • Investigate security incidents, accidents, and breaches, preparing comprehensive reports with improvement recommendations.
  • Collaborate across departments to integrate security measures into all operational facets, including events, facility management, and employee safety.
  • Stay abreast of evolving security trends, technologies, and regulations, providing recommendations for system and procedural enhancements.
  • Comply with legal obligations and safety requirements of the role.
  • Follow instructions and procedures appropriately without unnecessarily challenging authority.
  • Profound problem-solving and decision-making capabilities to analyze intricate security issues and devise effective solutions.
  • Exceptional communication skills, confidently engaging with individuals at all organizational levels.
  • Expertise in security principles, encompassing risk assessment, threat analysis, and emergency response planning.
  • Meticulous attention to detail and composed demeanor during high-pressure emergency scenarios.
  • Outstanding organizational and time management skills, skilled at task prioritization and meeting deadlines.
  • Knowledge about pertinent security laws, regulations, and industry best practices.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills & Requirements:

  • High school diploma or equivalent.
  • Proven experience in a security role, with a minimum of 2 years of relevant experience.
  • Previous experience in law enforcement, military, corporate, general or private security is highly desirable.
  • Knowledge of first aid and CPR preferred but not required.
  • Clean criminal record and ability to pass a comprehensive background check.
  • Physical fitness and ability to perform security duties, including standing, walking, patrolling, and responding to emergencies.

Compensation:

North End Teleservices will offer a comprehensive benefits package. Compensation is commensurate with skills and experience.

Attendance and Punctuality:

Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

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