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Teleservices Jobs (NOW HIRING)

Wind Creek Hospitality

Teleservices Agent

Atmore, AL · On-site

$10.25 - $13.75/hr

The Teleservices Agent works in a digital omni channel environment answering multiple forms of communication including inbound and outbound calls, SMS messages, chat messages and emails for all Wind ...

Wind Creek Hospitality

Teleservices Agent II

Atmore, AL · On-site

$10.25 - $13.75/hr

The Teleservices Agent II works in a digital omni channel environment answering multiple forms of communication including inbound and outbound calls, SMS messages, chat messages and emails for all ...

North End Teleservices

Operations Team Lead

Omaha, NE · On-site

North End Teleservices will offer a comprehensive benefits package. Compensation is commensurate with skills and experience. Why North End Teleservices? At North End Teleservices, we value creativity ...

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How much do teleservices jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for teleservices in the United States is $46.25, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $54.09 per hour, depending on experience, location, and employer.

What is the difference between Teleservices vs Customer Service Representative?

AspectTeleservicesCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, remote work, or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, tech support, salesRetail, banking, healthcare, general customer support
Job FocusHandling inbound/outbound calls, sales, supportAssisting customers, resolving issues, providing information

While both roles involve communication via phone or online, Teleservices typically refers to a broader range of outbound and inbound call activities, often including sales and technical support, whereas Customer Service Representatives focus mainly on assisting customers with inquiries and issues. Both roles require strong communication skills and may share similar work environments, but Teleservices roles often emphasize sales and technical support functions.

What are teleservices?

Teleservices refer to a range of services provided remotely over the telephone or internet, such as customer support, telemarketing, technical assistance, and information services. Employees in teleservices roles interact with customers or clients via calls, emails, or chat to resolve issues, offer products, or provide information. This job is common in industries like telecommunications, healthcare, finance, and retail. Teleservices can be inbound (receiving calls) or outbound (making calls), and often require strong communication and problem-solving skills.

What are some common challenges faced in a teleservices role and how can they be managed effectively?

In a teleservices role, one common challenge is handling high call volumes while maintaining quality customer interactions. Agents may also encounter difficult or upset customers, which requires strong communication and conflict resolution skills. To manage these challenges, it's important to stay organized, use scripts or guidelines effectively, and seek support from supervisors or teammates when needed. Regular training sessions and team meetings can also help teleservices professionals stay updated on best practices and improve overall performance.

What are the key skills and qualifications needed to thrive as a Teleservices Representative, and why are they important?

To thrive as a Teleservices Representative, you need excellent verbal communication skills, problem-solving abilities, and typically at least a high school diploma. Familiarity with customer relationship management (CRM) software, phone systems, and call center technology is essential. Strong listening skills, patience, and a positive attitude help you build rapport and handle challenging interactions effectively. These skills are crucial for delivering high-quality customer service, meeting performance targets, and ensuring customer satisfaction in a remote communication environment.
More about Teleservices jobs
What are the most commonly searched types of Teleservices jobs? The most popular types of Teleservices jobs are:
What states have the most Teleservices jobs? States with the most job openings for Teleservices jobs include:
What job categories do people searching Teleservices jobs look for? The top searched job categories for Teleservices jobs are:
Teleservices jobs near you
Infographic showing various Teleservices job openings in the United States as of May 2026, with employment types broken down into 3% Full Time, 1% Part Time, and 96% Contract. Highlights an 3% Physical, and 97% Remote job distribution, with an average salary of $96,191 per year, or $46.2 per hour.
Referral Teleservices Tech

Referral Teleservices Tech

Spartanburg Regional Healthcare System

Spartanburg, SC

Full-time

Posted 5 days ago

Spartanburg Regional Healthcare System rating

6.5

Company rating: 6.5 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

558th of 869 rated healthcare providers

Job description

Job Requirements

Job Title: Referral Teleservices Tech

Location: Spartanburg Regional Healthcare System (Onsite)

Working Hours: 2:30 pm - 11:00 pm

Position Summary

Join one of South Carolina’s largest and most respected healthcare systems, Spartanburg Regional, as a Referral Teleservices Tech. This essential role plays a key part in ensuring smooth communication and support within our organization. As a Referral Teleservices Tech, you will manage a multi-line phone system, verify information in the EMR, and direct callers to the appropriate departments or personnel. This dynamic position also includes maintaining on-call schedules for practices, handling after-hours answering services, monitoring alarms, and providing lite help desk support, including documentation in the ticketing system.

Minimum Requirements

Education

  • High School Diploma or GED Equivalent

Experience

  • Minimum of 1 year of experience as a receptionist operating a multi-line switchboard phone system.
  • Must demonstrate proficiency in speaking, understanding, and writing in English.

Core Job Responsibilities

  • Efficiently handle high volumes of inbound calls while maintaining swift response rates in line with service standards.
  • Continuously update and manage staff availability lists to ensure proper call routing.
  • Operate standard office equipment, including personal computers, software applications, fax machines, phones, and printers.
  • Monitor hospital alarms and respond to emergency codes as needed.
  • Understand and respond effectively to both verbal and written instructions, ensuring clear communication with all parties.
  • Adhere to all organizational policies and procedures, including those related to behavior, attendance, punctuality, and professional appearance.
  • Build and maintain positive working relationships with supervisors, colleagues, patients, and the public.
  • Enter data into the health information management system and perform other routine clerical duties as assigned.
  • Pursue personal and professional development opportunities to enhance job performance.
  • Complete additional tasks as assigned to support departmental and organizational goals.

Why Join Spartanburg Regional Healthcare System?

  • Be part of a mission-driven organization committed to excellence in healthcare.
  • Engage in a role that offers both challenges and opportunities for professional growth.
  • Collaborate with a supportive and dedicated team in a fast-paced environment.
  • Enjoy access to comprehensive benefits and resources designed to support your success.

Ready to Make a Difference?

If you are a proactive, detail-oriented professional with a passion for providing excellent service, we invite you to apply for the Referral Teleservices Tech position at Spartanburg Regional Healthcare System. Together, we can continue delivering exceptional care to our community.


What Spartanburg Regional Healthcare System employees say

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Hours and flexibility

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About Spartanburg Regional Healthcare System

Sourced by ZipRecruiter

Spartanburg Regional Healthcare System is a leader in the healthcare industry, located in Spartanburg, SC, US. As a comprehensive health system, it offers services encompassing everything from wellness, prevention, and care coordination to specific medical treatments for a wide range of diseases and health issues. Spartanburg Regional Healthcare System was founded in 1921 and has since developed a reputation for excellence and innovative care, growing to include six hospitals, 100 medical offices, 8,000 associates and more than 900 medical staff.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Spartanburg, SC, US

Year founded

1921

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