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Telephonic Case Management Jobs (NOW HIRING)

Elite

Telephonic RN Case Manager (Bilingual)

Job Summary As a Clinical Services Manager - RN Telephonic Case Management, you will ensure optimum ... Demonstrate knowledge, skills, and competency in the application of case management standards of ...

genex

Telephonic Case Manager

Boca Raton, FL

Provision of comprehensive Utilization Management, incorporating the strategies of cost containment, appropriate utilization of services, and Case Management in a cooperative effort with other ...

genex

Telephonic Case Manager

Boca Raton, FL · On-site

Provision of comprehensive Utilization Management, incorporating the strategies of cost containment, appropriate utilization of services, and Case Management in a cooperative effort with other ...

Corvel

Telephonic Case Manager I

Nottingham, MD · Remote

$63K - $95K/yr

The Telephonic Case Manager coordinates resources and develops cost-effective, personalized care ... Provide medical case management to individuals through coordination with the patient, the physician ...

Corvel

Telephonic Case Manager I

Rogers, AR · On-site

$63K - $95K/yr

The Telephonic Case Manager coordinates resources and develops cost-effective, personalized care ... Provide medical case management to individuals through coordination with the patient, the physician ...

Corvel

Telephonic Case Manager I

Rogers, AR

$63K - $95K/yr

The Telephonic Case Manager coordinates resources and develops cost-effective, personalized care ... Provide medical case management to individuals through coordination with the patient, the physician ...

Genex

Telephonic Case Manager

Boca Raton, FL · On-site

Provision of comprehensive Utilization Management, incorporating the strategies of cost containment, appropriate utilization of services, and Case Management in a cooperative effort with other ...

Tristar Insurance

The medical case manager provides telephonic case management in a workers' compensation environment ... Knowledge of utilization management, quality improvement, discharge planning, and or cost ...

Corvel

Telephonic Case Manager I

Nottingham, MD · On-site

$63K - $95K/yr

The Telephonic Case Manager coordinates resources and develops cost-effective, personalized care ... Provide medical case management to individuals through coordination with the patient, the physician ...

Tristar Insurance

Telephonic Medical Case Manager

SC · On-site +1

$85K - $92K/yr

The medical case manager provides telephonic case management in a workers' compensation environment ... Knowledge of utilization management, quality improvement, discharge planning, and or cost ...

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Telephonic Case Management information

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$36

How much do telephonic case management jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for telephonic case management in the United States is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $33.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a telephonic case manager, and why are they important?

To thrive as a Telephonic Case Manager, you need a background in nursing or social work, strong clinical assessment abilities, and relevant licensure such as RN or LCSW. Familiarity with case management software, electronic health records, and telehealth platforms is typically required. Excellent communication, problem-solving, and empathy are essential soft skills for effectively supporting patients remotely. These skills ensure coordinated, patient-centered care and positive health outcomes in a virtual environment.

How to become a telephonic case management?

To become a telephonic case manager, candidates typically need a bachelor's degree in healthcare, social work, or a related field, along with strong communication and organizational skills. Relevant certifications, such as Certified Case Manager (CCM), can enhance job prospects, and experience in healthcare or social services is often preferred. The role involves managing patient cases remotely, using electronic health records and communication tools.

What is telephonic case management?

Telephonic case management is a process where healthcare professionals, often nurses or social workers, manage and coordinate patient care over the phone. This service involves assessing patient needs, developing care plans, monitoring patient progress, and providing education and support—all remotely. Telephonic case management is commonly used to help patients with chronic illnesses, those transitioning from hospital to home, or individuals who require ongoing support but may have difficulty attending in-person appointments. It helps improve access to care, enhance patient outcomes, and reduce healthcare costs by preventing unnecessary hospitalizations.

Is telephonic case management a stressful job?

Telephonic case management can be stressful due to the need to handle complex cases, communicate effectively with clients and healthcare providers, and meet productivity targets. The job often requires strong organizational skills, emotional resilience, and the ability to manage multiple cases simultaneously, which can contribute to stress levels.

What is the difference between Telephonic Case Management vs Utilization Review Nurse?

AspectTelephonic Case ManagementUtilization Review Nurse
CredentialsRN, CCM or similar certificationsRN, often with certifications like URAC or CUC
Work EnvironmentRemote, phone-based case managementRemote or hospital-based review settings
Employer & IndustryInsurance companies, healthcare providersInsurance companies, healthcare organizations
Primary FocusCoordinating patient care and servicesAssessing medical necessity for services

While both roles involve remote work and require nursing credentials, Telephonic Case Management focuses on coordinating ongoing patient care, whereas Utilization Review Nurses primarily evaluate the necessity of medical services for insurance approval.

What are some common challenges faced in a telephonic case management role, and how can they be overcome?

One common challenge in Telephonic Case Management is building rapport and trust with clients without face-to-face interaction. Case managers also navigate managing high caseloads and coordinating care among various providers remotely. Effective communication, strong organizational skills, and the ability to use technology efficiently are key to overcoming these challenges. Regular training on call management and active listening techniques can also help case managers deliver high-quality, patient-centered care and maintain strong professional relationships.
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Telephonic Case Management jobs near you
Infographic showing various Telephonic Case Management job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,787 per year, or $24.4 per hour.

Nurse Consultant Telephonic Case Management

Gallagher Bassett

Birmingham, AL • On-site, Remote

$64K - $96K/yr

Other

This job post has expired today. Applications are no longer accepted.

Gallagher Bassett rating

8.0

Company rating: 8.0 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

73rd of 150 rated financial services

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact
Provides medical management to workers compensation injured employees. Performs case management through telephonic contact with all medical providers, employers, claims professionals and ancillary service providers. Manage medical care in order to return injured employee to preinjury status. . Reviews services of medical and rehabilitation providers and arranges for and coordinates appropriate evaluation, treatment, and counseling. Communicates with physician, injured worker, employer, referral source, and any other resource involved in worker's rehabilitation program. Evaluates home care services and equipment and determines need for home modifications. Coordinates home care. Communicates with employers to determine job requirements of pre-injury occupation and to explore light-duty, modified, or alternate employment as necessary. Analyzes results of treatment and medical status and reviews incoming provider reports. Identifies suitable employment opportunities consistent with individual's medical limitations/capabilities, aptitudes, and interests to restore individual to maximum independence. Generates reports to referral source to communicate case status, findings, and recommendations. Generates correspondence to referral source, medical providers, injured worker and other parties involved in the rehabilitation process. Participates in case conferences over the telephone, and participates in internal and external training to enhance and maintain medical proficiency. Documents case management observations, assessment, and plan in system. Must maintain a case load to support at minimum 145 hours of billable or inventory of minimum of 72 files monthly with 95% Quality compliance expected.
About You
Required: Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required. Active Registered Nursing license or equivalent within the state of practice or states in which CM is performed .
Preferred: Bachelor's degree preferred. Worker's Compensation experience is preferred. Certification in related field preferred.
Behaviors: Demonstrates adequate knowledge of managed care with emphasis on use of criteria , guidelines and national standards of practice. Demonstrates good written and oral communications, organizational and leadership skills. Computer literate. Demonstrates good time management skills. Self starter.
Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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