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Telephonic Case Management Jobs (NOW HIRING)

Enlyte

Telephonic Case Manager

Carolina, RI · Remote

$74K - $86K/yr

S. RN Compact license required URAC-recognized certification in case management (CCM, CDMS, CRC ... As a Telephonic Case Manager, you will work closely with treating physicians/providers, employers ...

Corvel

Telephonic Case Manager I

Rogers, AR · On-site

$63K - $95K/yr

The Telephonic Case Manager coordinates resources and develops cost-effective, personalized care ... Provide medical case management to individuals through coordination with the patient, the physician ...

genex

Telephonic Case Manager

Boca Raton, FL · On-site

Provision of comprehensive Utilization Management, incorporating the strategies of cost containment, appropriate utilization of services, and Case Management in a cooperative effort with other ...

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Telephonic Case Management information

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How much do telephonic case management jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for telephonic case management in the United States is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $33.27 per hour, depending on experience, location, and employer.

What is telephonic case management?

Telephonic case management is a process where healthcare professionals, often nurses or social workers, manage and coordinate patient care over the phone. This service involves assessing patient needs, developing care plans, monitoring patient progress, and providing education and support—all remotely. Telephonic case management is commonly used to help patients with chronic illnesses, those transitioning from hospital to home, or individuals who require ongoing support but may have difficulty attending in-person appointments. It helps improve access to care, enhance patient outcomes, and reduce healthcare costs by preventing unnecessary hospitalizations.

What are the key skills and qualifications needed to thrive as a telephonic case manager, and why are they important?

To thrive as a Telephonic Case Manager, you need a background in nursing or social work, strong clinical assessment abilities, and relevant licensure such as RN or LCSW. Familiarity with case management software, electronic health records, and telehealth platforms is typically required. Excellent communication, problem-solving, and empathy are essential soft skills for effectively supporting patients remotely. These skills ensure coordinated, patient-centered care and positive health outcomes in a virtual environment.

What are some common challenges faced in a telephonic case management role, and how can they be overcome?

One common challenge in Telephonic Case Management is building rapport and trust with clients without face-to-face interaction. Case managers also navigate managing high caseloads and coordinating care among various providers remotely. Effective communication, strong organizational skills, and the ability to use technology efficiently are key to overcoming these challenges. Regular training on call management and active listening techniques can also help case managers deliver high-quality, patient-centered care and maintain strong professional relationships.

What is the difference between Telephonic Case Management vs Utilization Review Nurse?

AspectTelephonic Case ManagementUtilization Review Nurse
CredentialsRN, CCM or similar certificationsRN, often with certifications like URAC or CUC
Work EnvironmentRemote, phone-based case managementRemote or hospital-based review settings
Employer & IndustryInsurance companies, healthcare providersInsurance companies, healthcare organizations
Primary FocusCoordinating patient care and servicesAssessing medical necessity for services

While both roles involve remote work and require nursing credentials, Telephonic Case Management focuses on coordinating ongoing patient care, whereas Utilization Review Nurses primarily evaluate the necessity of medical services for insurance approval.

How to become a telephonic case management?

To become a telephonic case manager, typically one needs a bachelor's degree in healthcare, social work, or a related field, along with relevant experience in case management or healthcare settings. Certification such as the Certified Case Manager (CCM) or Certified Managed Care Professional (CMCP) can enhance job prospects. Strong communication skills, knowledge of healthcare systems, and proficiency with electronic health records are also important.

Is telephonic case management a stressful job?

Telephonic case management can be stressful due to the need to handle complex cases, communicate effectively with clients and healthcare providers, and meet productivity targets. The role often requires strong organizational skills, emotional resilience, and the ability to manage high call volumes within set schedules.
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What states have the most Telephonic Case Management jobs?

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Telephonic Case Management jobs near you
Infographic showing various Telephonic Case Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $50,787 per year, or $24.4 per hour.

Nurse Consultant Telephonic Case Management

Remote

Arthur J. Gallagher & Co.
Insurance Services • 10K+ employees

7.6

Company rating: 7.6 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

212th of 312 rated insurance

Good employer

Recommended by parents

Respectful managers

Learn more about Arthur J. Gallagher & Co.external

Other

Posted 6 days ago

Job description

Medical Management Specialist

Provides medical management to workers compensation injured employees. Performs case management through telephonic contact with all medical providers, employers, claims professionals and ancillary service providers. Manages medical care in order to return injured employee to preinjury status. Reviews services of medical and rehabilitation providers and arranges for and coordinates appropriate evaluation, treatment, and counseling. Communicates with physician, injured worker, employer, referral source, and any other resource involved in worker's rehabilitation program. Evaluates home care services and equipment and determines need for home modifications. Coordinates home care. Communicates with employers to determine job requirements of pre-injury occupation and to explore light-duty, modified, or alternate employment as necessary. Analyzes results of treatment and medical status and reviews incoming provider reports. Identifies suitable employment opportunities consistent with individual's medical limitations/capabilities, aptitudes, and interests to restore individual to maximum independence. Generates reports to referral source to communicate case status, findings, and recommendations. Generates correspondence to referral source, medical providers, injured worker and other parties involved in the rehabilitation process. Participates in case conferences over the telephone, and participates in internal and external training to enhance and maintain medical proficiency. Documents case management observations, assessment, and plan in system. Must maintain a case load to support at minimum 145 hours of billable or inventory of minimum of 72 files monthly with 95% quality compliance expected.

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