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Telephonic Case Management Jobs (NOW HIRING)

Enlyte

Telephonic Case Manager

Carolina, RI · Remote

$74K - $86K/yr

S. RN Compact license required URAC-recognized certification in case management (CCM, CDMS, CRC ... As a Telephonic Case Manager, you will work closely with treating physicians/providers, employers ...

Sedgwick

Telephonic Case Manager

Newport News, VA · Remote

... Telephonic Case Manager This position is a remote position, however; you will be required to go ... While partnering with the injured worker, employer, and medical providers, create a case management ...

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Telephonic Case Management information

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How much do telephonic case management jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for telephonic case management in the United States is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $33.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a telephonic case manager, and why are they important?

To thrive as a Telephonic Case Manager, you need a background in nursing or social work, strong clinical assessment abilities, and relevant licensure such as RN or LCSW. Familiarity with case management software, electronic health records, and telehealth platforms is typically required. Excellent communication, problem-solving, and empathy are essential soft skills for effectively supporting patients remotely. These skills ensure coordinated, patient-centered care and positive health outcomes in a virtual environment.

How to become a telephonic case management?

To become a telephonic case manager, candidates typically need a bachelor's degree in healthcare, social work, or a related field, along with strong communication and organizational skills. Relevant certifications, such as Certified Case Manager (CCM), can enhance job prospects, and experience in healthcare or social services is often preferred. The role involves managing patient cases remotely, using electronic health records and communication tools.

What is telephonic case management?

Telephonic case management is a process where healthcare professionals, often nurses or social workers, manage and coordinate patient care over the phone. This service involves assessing patient needs, developing care plans, monitoring patient progress, and providing education and support—all remotely. Telephonic case management is commonly used to help patients with chronic illnesses, those transitioning from hospital to home, or individuals who require ongoing support but may have difficulty attending in-person appointments. It helps improve access to care, enhance patient outcomes, and reduce healthcare costs by preventing unnecessary hospitalizations.

Is telephonic case management a stressful job?

Telephonic case management can be stressful due to the need to handle complex cases, communicate effectively with clients and healthcare providers, and meet productivity targets. The job often requires strong organizational skills, emotional resilience, and the ability to manage multiple cases simultaneously, which can contribute to stress levels.

What is the difference between Telephonic Case Management vs Utilization Review Nurse?

AspectTelephonic Case ManagementUtilization Review Nurse
CredentialsRN, CCM or similar certificationsRN, often with certifications like URAC or CUC
Work EnvironmentRemote, phone-based case managementRemote or hospital-based review settings
Employer & IndustryInsurance companies, healthcare providersInsurance companies, healthcare organizations
Primary FocusCoordinating patient care and servicesAssessing medical necessity for services

While both roles involve remote work and require nursing credentials, Telephonic Case Management focuses on coordinating ongoing patient care, whereas Utilization Review Nurses primarily evaluate the necessity of medical services for insurance approval.

What are some common challenges faced in a telephonic case management role, and how can they be overcome?

One common challenge in Telephonic Case Management is building rapport and trust with clients without face-to-face interaction. Case managers also navigate managing high caseloads and coordinating care among various providers remotely. Effective communication, strong organizational skills, and the ability to use technology efficiently are key to overcoming these challenges. Regular training on call management and active listening techniques can also help case managers deliver high-quality, patient-centered care and maintain strong professional relationships.
More about Telephonic Case Management jobs
What cities are hiring for Telephonic Case Management jobs? Cities with the most Telephonic Case Management job openings:
What states have the most Telephonic Case Management jobs? States with the most job openings for Telephonic Case Management jobs include:
What job categories do people searching Telephonic Case Management jobs look for? The top searched job categories for Telephonic Case Management jobs are:
Telephonic Case Management jobs near you
Infographic showing various Telephonic Case Management job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,787 per year, or $24.4 per hour.

Telephonic Nurse Case Manager

paradigm

Milwaukee, WI • On-site

Other

Posted 27 days ago

Job description

We are seeking a full-time, benefitted Telephonic Case Manager with compact RN license and additional CA RN license to work Monday - Friday, 30 hours per week.

As a Telephonic Case Manager (TCM), you will provide remote medical case management services to injured individuals, many of whom were industrially injured. This position will assist consumers in their recovery so that they may return to the highest level of function as possible. The TCM ensures that medical services are coordinated and assessed frequently, vocational options are explored with the injured worker and their employers, and pre-injury employment or alternate employment is secured. In the role of TCM, this position works with all parties to the claim including: the injured person, the claim’s examiner, employer, attorneys (plaintiff and defense) and medical providers.

At Paradigm, People Come First
It's more than a job. It's a passion. Work at Paradigm, and you’ll find deep satisfaction knowing you’re making a profound difference in people’s lives.

  • Meaningful work: better outcomes for all isn’t just our tagline. It’s what guides us to do our best—every day. At Paradigm, you’ll find an authentic connection between the work you do and your passion for making a difference in the world.
  • Exceptional people: You'll work alongside smart people who share a commitment to excellence and a dedication to service. We're not here just for a "job." We're here to transform lives.
  • Collaborative culture: At Paradigm, a spirit of collaboration and care is evident in everything we do. We promote a culture of inclusivity and value diversity of all kinds including thought, knowledge, and experience. No matter the team, everyone works together toward a common goal to deliver exceptional outcomes.

Qualifications:

  • Unencumbered compact RN license required
  • Additional unencumbered CA RN license preferred
  • CCM strongly preferred. Case Managers may also need regional or national certifications and must adhere to the standards of practice outlined by the specific national certifying body or the jurisdictionally accepted standards of practice.  
  • Professional licenses or certifications required to meet qualifications for this position must be current, unrestricted and allow for practice within a state or territory of the United States. 

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