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Telephonic Case Management Jobs (NOW HIRING)

CorVel

Remote Telephonic Case Manager II

Folsom, CA · Remote

A national risk management firm is seeking a Telephonic Case Manager to coordinate personalized care plans for patients. Responsibilities include evaluating treatment plans, communicating with ...

CorVel

Telephonic Case Manager RN I

Minneapolis, MN · Remote

$37.39K - $56K/yr

The Telephonic Case Manager RN coordinates resources and develops cost-effective, personalized care ... Essential Functions & Responsibilities Provide medical case management to individuals through ...

CorVel

Remote Telephonic Case Manager (RN)

Omaha, NE · Remote

A leading risk management solutions provider is looking for a Telephonic Case Manager to coordinate resources and develop personalized care plans. This remote role requires a Bachelor's degree and ...

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How much do telephonic case management jobs pay per hour?

As of May 29, 2026, the average hourly pay for telephonic case management in the United States is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $33.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephonic Case Manager, and why are they important?

To thrive as a Telephonic Case Manager, you need a background in nursing or social work, strong clinical assessment abilities, and relevant licensure such as RN or LCSW. Familiarity with case management software, electronic health records, and telehealth platforms is typically required. Excellent communication, problem-solving, and empathy are essential soft skills for effectively supporting patients remotely. These skills ensure coordinated, patient-centered care and positive health outcomes in a virtual environment.

What are some common challenges faced in a Telephonic Case Management role, and how can they be overcome?

One common challenge in Telephonic Case Management is building rapport and trust with clients without face-to-face interaction. Case managers also navigate managing high caseloads and coordinating care among various providers remotely. Effective communication, strong organizational skills, and the ability to use technology efficiently are key to overcoming these challenges. Regular training on call management and active listening techniques can also help case managers deliver high-quality, patient-centered care and maintain strong professional relationships.

What is telephonic case management?

Telephonic case management is a process where healthcare professionals, often nurses or social workers, manage and coordinate patient care over the phone. This service involves assessing patient needs, developing care plans, monitoring patient progress, and providing education and support—all remotely. Telephonic case management is commonly used to help patients with chronic illnesses, those transitioning from hospital to home, or individuals who require ongoing support but may have difficulty attending in-person appointments. It helps improve access to care, enhance patient outcomes, and reduce healthcare costs by preventing unnecessary hospitalizations.

What does a telephonic case manager do?

A telephonic case manager coordinates and monitors patient care or client services over the phone, assessing needs, developing care plans, and providing support. They often use electronic health records and communication skills to ensure effective service delivery and may work in healthcare, insurance, or social services environments.

What jobs make $3,000 a month without a degree?

Telephonic case management roles can pay around $3,000 or more per month, especially with experience and certifications such as case management or healthcare credentials. These jobs often involve remote work, require strong communication skills, and may include health insurance or administrative duties, with some positions paying higher based on workload and employer.

What is the difference between Telephonic Case Management vs Utilization Review Nurse?

AspectTelephonic Case ManagementUtilization Review Nurse
CredentialsRN, CCM or similar certificationsRN, often with certifications like URAC or CUC
Work EnvironmentRemote, phone-based case managementRemote or hospital-based review settings
Employer & IndustryInsurance companies, healthcare providersInsurance companies, healthcare organizations
Primary FocusCoordinating patient care and servicesAssessing medical necessity for services

While both roles involve remote work and require nursing credentials, Telephonic Case Management focuses on coordinating ongoing patient care, whereas Utilization Review Nurses primarily evaluate the necessity of medical services for insurance approval.

More about Telephonic Case Management jobs
What cities are hiring for Telephonic Case Management jobs? Cities with the most Telephonic Case Management job openings:
What states have the most Telephonic Case Management jobs? States with the most job openings for Telephonic Case Management jobs include:
What job categories do people searching Telephonic Case Management jobs look for? The top searched job categories for Telephonic Case Management jobs are:
Telephonic Case Management jobs near you
Infographic showing various Telephonic Case Management job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, 17% Part Time, and 8% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $50,787 per year, or $24.4 per hour.
Nurse Consultant Telephonic Case Management

Nurse Consultant Telephonic Case Management

Gallagher

Franklin, TN

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

174th of 259 rated insurance

Job description

Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

The Nurse Consultant - Telephonic will provide case management through telephonic contact with all medical providers, employers, claims professionals and ancillary service providers


How you'll make an impact
  • Provides medical management to workers compensation injured employees.
  • Performs case management through telephonic contact with all medical providers, employers, claims professionals and ancillary service providers.
  • Manage medical care in order to return injured employee to preinjury status.
  • Reviews services of medical and rehabilitation providers and arranges for and coordinates appropriate evaluation, treatment, and counseling.
  • Communicates with physician, injured worker, employer, referral source, and any other resource involved in worker's rehabilitation program.
  • Evaluates home care services and equipment and determines need for home modifications.
  • Coordinates home care.
  • Communicates with employers to determine job requirements of pre-injury occupation and to explore light-duty, modified, or alternate employment as necessary.
  • Analyzes results of treatment and medical status and reviews incoming provider reports.
  • Identifies suitable employment opportunities consistent with individual's medical limitations/capabilities, aptitudes, and interests to restore individual to maximum independence.
  • Generates reports to referral source to communicate case status, findings, and recommendations. Generates correspondence to referral source, medical providers, injured worker and other parties involved in the rehabilitation process.
  • Participates in case conferences over the telephone, and participates in internal and external training to enhance and maintain medical proficiency.
  • Documents case management observations, assessment, and plan in system.
  • Must maintain a case load to support at minimum 145 hours of billable or inventory of minimum of 72 files monthly with 95% Quality compliance expected.

About You

Required:

  • Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required.
  • Active Registered Nursing license or equivalent within the state of practice or states in which Case Management is performed.

Preferred:

  • Bachelor's degree preferred.
  • Worker's Compensation experience is preferred.
  • Certification in related field preferred.

Behaviors:

  • Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines and national standards of practice.
  • Demonstrates good written and oral communications, organizational and leadership skills.
  • Computer literate.
  • Demonstrates good time management skills. Self starter.

#LI-CW1



Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Qualifications:

Required:

  • Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required.
  • Active Registered Nursing license or equivalent within the state of practice or states in which Case Management is performed.

Preferred:

  • Bachelor's degree preferred.
  • Worker's Compensation experience is preferred.
  • Certification in related field preferred.

Behaviors:

  • Demonstrates adequate knowledge of managed care with emphasis on use of criteria, guidelines and national standards of practice.
  • Demonstrates good written and oral communications, organizational and leadership skills.
  • Computer literate.
  • Demonstrates good time management skills. Self starter.

#LI-CW1


Education:UNAVAILABLEEmployment Type: FULL_TIME

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