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Telephone Survey Jobs (NOW HIRING)

The US Oncology Network

Telephone Scheduler

Norfolk, VA · On-site

$17.10 - $21.05/hr

Phone Scheduler Survey *** If you have completed the survey before, even for another position ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

Bowman

Survey Project Manager

Albuquerque, NM · On-site

Provide day-to-day assistance to survey crews in the field and/or survey CAD technicians, often by telephone. Gather any information needed by staff and communicate promptly. * Define the scope of ...

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Telephone Survey information

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$5

$14

How much do telephone survey jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for telephone survey in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $14.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the telephone survey position?

To thrive as a Telephone Survey professional, you need strong verbal communication skills, active listening abilities, and attention to detail, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and computer-based call systems is often required. Patience, adaptability, and a positive, courteous demeanor are valuable soft skills in this role. These competencies help ensure accurate data collection, high response rates, and a positive experience for respondents, which are critical to effective survey outcomes.

What is a telephone survey?

A Telephone Survey job involves calling individuals to ask them questions for research, customer feedback, or public opinion polling. Surveyors follow a script to collect accurate and unbiased responses. The data gathered helps businesses, organizations, or government agencies make informed decisions. This role requires good communication skills, professionalism, and the ability to handle various respondent interactions.

What are some typical challenges faced by telephone survey professionals, and how can they be overcome?

Telephone Survey professionals often encounter challenges such as reaching reluctant respondents, handling call rejections, and maintaining motivation during repetitive tasks. Overcoming these obstacles usually involves using scripted techniques to build rapport quickly, staying patient and respectful, and employing strategies to keep engagement high, like taking regular breaks and celebrating small successes. Supportive teams and ongoing training can also help you continually improve your approach. Adapting your communication style for different audiences will further increase your effectiveness and satisfaction in the role.

More about Telephone Survey jobs
What cities are hiring for Telephone Survey jobs? Cities with the most Telephone Survey job openings:
What states have the most Telephone Survey jobs? States with the most job openings for Telephone Survey jobs include:
What job categories do people searching Telephone Survey jobs look for? The top searched job categories for Telephone Survey jobs are:
Telephone Survey jobs near you
Infographic showing various Telephone Survey job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,250 per year, or $14.1 per hour.

Telephone Scheduler

The US Oncology Network

Norfolk, VA • On-site

$17.10 - $21.05/hr

Full-time

Life, Retirement

Re-posted 10 days ago

US Oncology rating

7.1

Company rating: 7.1 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

379th of 887 rated healthcare providers

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.
***Please take this quick survey once you've submitted your resume to complete the application process: Phone Scheduler Survey ***

If you have completed the survey before, even for another position, please do not take it again.

Employment Type: Full-Time, In-Person

Benefits: M/D/V, Life Ins., 401(k)  

Compensation Range: $17.10/hr - $21.05/hr


Responsibilities
  • Primary operators for Incoming Scheduling Calls
  • Representative of BCC, Ches, HV, Obici, PA offices
  • Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
  • Monitor scheduling voice mail and contact patients for scheduling
  • Direct responsibility for scheduling for specific providers
  • Monitor and schedule from Order que for specific providers
  • Monitor and schedule from bump list for specific providers
  • Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records
  • Other duties as requested or assigned

Qualifications
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
  • High school diploma or equivalent
  • Must be able and willing to travel to other office locations as needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Qualifications:
  • Receptionist or office experience required
  • Medical office experience strongly preferred
  • Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
  • High school diploma or equivalent
  • Must be able and willing to travel to other office locations as needed

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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