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Telephone Survey Jobs (NOW HIRING)

ICF

Survey Team Lead

Reston, VA

... on telephone survey research. Having the ability, desire and experience to develop processes, lead and mentor others, and perform the critical tasks associated with an Outbound Call Center is ...

ICF International, Inc.

Survey Team Lead

Reston, VA · On-site

... on telephone survey research. Having the ability, desire and experience to develop processes, lead and mentor others, and perform the critical tasks associated with an Outbound Call Center is ...

ICF

Survey Interviewer

Reston, VA

As a Survey Researcher at ICF, you'll help collect data via specific telephone questions; the ... Do you have great telephone communication skills, computer entry, time management and organization ...

ICF International, Inc.

Survey Interviewer

Reston, VA · On-site

As a Survey Researcher at ICF, you'll help collect data via specific telephone questions; the ... Do you have great telephone communication skills, computer entry, time management and organization ...

The US Oncology Network

Telephone Operator

Norfolk, VA · On-site

$14 - $17.50/hr

Phone Scheduler Survey *** ***If you have completed the survey before, even for another position ... Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other ...

City of Kingman, AZ

Survey Party Chief

Kingman, AZ · On-site

$55K - $77K/yr

This includes locating water lines, sewer lines, telephone lines, power poles, fences, gas meters ... Maintains accurate survey- and non-survey related records in the form of field notes, reports, and ...

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Telephone Survey information

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$14

How much do telephone survey jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for telephone survey in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $14.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Telephone Survey position, and why are they important?

To thrive as a Telephone Survey professional, you need strong verbal communication skills, active listening abilities, and attention to detail, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and computer-based call systems is often required. Patience, adaptability, and a positive, courteous demeanor are valuable soft skills in this role. These competencies help ensure accurate data collection, high response rates, and a positive experience for respondents, which are critical to effective survey outcomes.

What is a Telephone Survey job?

A Telephone Survey job involves calling individuals to ask them questions for research, customer feedback, or public opinion polling. Surveyors follow a script to collect accurate and unbiased responses. The data gathered helps businesses, organizations, or government agencies make informed decisions. This role requires good communication skills, professionalism, and the ability to handle various respondent interactions.

What are some typical challenges faced by Telephone Survey professionals, and how can they be overcome?

Telephone Survey professionals often encounter challenges such as reaching reluctant respondents, handling call rejections, and maintaining motivation during repetitive tasks. Overcoming these obstacles usually involves using scripted techniques to build rapport quickly, staying patient and respectful, and employing strategies to keep engagement high, like taking regular breaks and celebrating small successes. Supportive teams and ongoing training can also help you continually improve your approach. Adapting your communication style for different audiences will further increase your effectiveness and satisfaction in the role.

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Telephone Survey jobs near you
Survey Research Manager

Survey Research Manager

Professional Data Analysts

Minneapolis, MN • On-site, Remote

Other

Posted 13 hours ago

Job description

Are you an innovative leader who thrives on improving survey operations and managing data collection teams? We're looking for a Survey Research Manager to oversee program evaluation and statewide survey projects that inform and improve public health programs. If you have experience in telephone survey research and a passion for optimizing processes, we’d love to hear from you.


As the Survey Research Manager, you will lead the end-to-end management of our survey processes. This includes directing our statewide surveillance efforts, refining survey protocols, programming surveys in Forsta Plus, managing our small call center, and driving performance improvements. You’ll have a hands-on role in both leadership and execution, ensuring the highest quality data collection across projects.


This is a full-time position (32 to 40 hours per week) with competitive compensation and excellent benefits. We welcome applicants from anywhere in the U.S., with the option to work remotely or from our Minneapolis office.


Responsibilities


Leadership & Operations

  • Oversee the successful execution of monthly batched surveys and biennial statewide surveillance surveys, ensuring high-quality performance and efficiency.
  • Manage and coach a small team of part-time remote telephone interviewers and subcontractors.
  • Develop and document survey protocols, processes, and standard operating procedures.
  • Lead continuous improvement initiatives to enhance survey operations and outcomes.
  • Drive the transition from the current CATI system to Forsta Plus, including survey programming and the development, transition, and initialization of associated processes.


Survey Execution

  • Manage survey logistics, including recruitment materials, participant mailings, and tracking systems.
  • Monitor and report on survey metrics (e.g., response rates, quality control measures) and use data to drive improvements.
  • Collaborate closely with project managers to ensure data collection meets project goals.
  • Assist with the configuration and administration of online surveys.


Qualifications


  • 4+ years of experience managing complex data collection or survey research projects.
  • Hands-on experience conducting telephone surveys and data collection.
  • Proven success in leading teams or managing subcontractors.
  • Strong understanding of survey research best practices and quality control processes.
  • Excellent attention to detail and commitment to accuracy.
  • Experience analyzing metrics and using data to optimize processes.
  • Experience leading statewide or national surveillance studies.
  • Proficiency with Forsta Plus is preferred, other similar enterprise-level CATI systems experience is acceptable.
  • Strong technical and troubleshooting skills.
  • Experience developing and refining operational documentation.


To apply, please send your resume and cover letter to careers@pdastats.com.

Apply