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Telephone Service Operator Jobs (NOW HIRING)

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... Excellent customer service skills * Strong organizational skills * Familiarity with computer phone ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... Excellent customer service skills * Strong organizational skills * Familiarity with computer phone ...

Larkin Community Hospital

TELEPHONE OPERATOR

Hialeah, FL · On-site

$14.75 - $18.25/hr

Proven experience in a telephone operator or customer service role. * Basic proficiency with ... telephone systems and office software. * Strong verbal communication skills and a professional ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

... Telephone Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone ... Providing answering Services for Doctors' offices and others * Other duties as assigned ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

... Telephone Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone ... Providing answering Services for Doctors' offices and others * Other duties as assigned ...

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Column Technical Services is seeking a detailed-oriented Clerk Page/Telephone Operator to support daily communication operations within a healthcare environment. This role is responsible for call ...

Pencor Services, Inc.

Telephone Operator

Palmerton, PA · On-site

$13/hr

... Telephone Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone ... Providing answering Services for Doctors' offices and others * Other duties as assigned ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... multiple calls, has excellent customer service skills, and is comfortable on the phone.

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... Excellent customer service skills * Strong organizational skills * Familiarity with computer phone ...

Holy Name

Switchboard Operator Per Diem

Hackensack, NJ · On-site

$18 - $21/hr

Description Switchboard Operator Welcome to Holy Name, a medical center where innovation is not ... Disconnects telephone service determined by IBM daily discharge list. * Initiates opening and ...

Holy Name

Switchboard Operator - PT Days

Teaneck, NJ · On-site

$18 - $21/hr

Description Switchboard Operator Welcome to Holy Name, a medical center where innovation is not ... Disconnects telephone service determined by IBM daily discharge list. * Initiates opening and ...

Tower Health

Telephone Operator

Phoenixville, PA · On-site

$16.50 - $20.50/hr

The Telephone Operators are responsible for answering and directing all incoming outside and in ... Customer Service Skills * Detail Oriented * Epic Proficiency * Excellent Communications Skills

Iowa Digestive Disease Center

Telephone operator

Clive, IA · On-site

$15.25 - $19/hr

Patient Services Representative (Telephone Operator) We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for ...

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Telephone Service Operator information

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How much do telephone service operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telephone service operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a telephone service operator?

Telephone Service Operators are professionals who manage and direct incoming and outgoing telephone calls for organizations, businesses, or emergency services. Their duties often include answering calls, providing information, transferring calls to the appropriate departments, and sometimes handling emergency requests. They must possess strong communication skills, patience, and the ability to handle high-pressure situations efficiently. Telephone Service Operators play a crucial role in ensuring smooth communication within and outside of an organization.

What are the key skills and qualifications needed to thrive as a telephone service operator?

To thrive as a Telephone Service Operator, you need excellent verbal communication, active listening, and problem-solving skills, usually supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Patience, professionalism, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges telephone service operators face, and how can they effectively manage them?

Telephone Service Operators often encounter high call volumes, diverse customer concerns, and the need to resolve issues efficiently. Staying calm under pressure, actively listening, and using clear communication are crucial for managing these challenges. Operators benefit from ongoing training in customer service skills and regularly collaborating with other departments to resolve complex queries. Time management and multitasking abilities also help operators ensure each caller receives prompt and accurate assistance.

What is the difference between Telephone Service Operator vs Customer Service Representative?

AspectTelephone Service OperatorCustomer Service Representative
Primary RoleHandle incoming and outgoing calls, provide information, and direct callsAssist customers with inquiries, complaints, and product or service support
Work EnvironmentCall centers, offices, remoteCall centers, retail, offices, remote
CredentialsHigh school diploma often required; communication skillsHigh school diploma; communication and problem-solving skills
Industry UsageTelecommunications, customer supportRetail, tech, finance, various industries

While both roles involve communication with customers via phone, Telephone Service Operators primarily focus on managing calls, routing, and providing basic information. Customer Service Representatives handle a broader range of customer inquiries, including troubleshooting and resolving issues. Both roles require strong communication skills and often similar credentials, but their specific responsibilities and work environments differ slightly.

Can I work in a call center without experience?

Telephone service operator positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills, a friendly attitude, and the ability to follow scripts are usually sufficient for entry-level roles, which may also involve using call center software and adhering to company protocols.

How to become a telephone service operator?

To become a telephone service operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is often provided, and familiarity with call center software and customer service techniques can be beneficial.

What cities are hiring for Telephone Service Operator jobs?

Cities with the most Telephone Service Operator job openings:

What are popular job titles related to Telephone Service Operator jobs?

For Telephone Service Operator jobs, the most frequently searched job titles are:

Telephone Service Operator jobs near you

telephone

San Jose, CA • On-site

Personal Telephone Answering Service
See more jobs at Personal Telephone Answering Serviceexternal

$19 - $23.75/hr

Full-time

Re-posted 26 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Great Work Environment

Job Summary
We are seeking a Telephone Operator to join our team! As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update documentation as needed, and keep notes on important calls. The ideal candidate can maintain a positive, helpful attitude even while handling multiple calls, has excellent customer service skills, and is comfortable on the phone. 

Responsibilities 
  • Answering incoming phone calls, answering questions, and transferring calls to the appropriate places
  • Juggle multiple callers and phone lines while maintaining a positive attitude
  • Keep notes on important callers and information
  • Take messages, as needed
Qualifications
  • Excellent customer service skills
  • Strong organizational skills
  • Familiarity with computer phone systems helpful