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Telephone Service Operator Jobs (NOW HIRING)

Pencor Services

Telephone Operator

Palmerton, PA · On-site

... Telephone Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone ... Providing answering Services for Doctors offices and others * Other duties as assigned ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

... Telephone Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone ... Providing answering Services for Doctors' offices and others * Other duties as assigned ...

Mercor Inc

Telephone Operator

Manhattan, NY · Remote

$1.50K - $3.80K/wk

... Services Referrals increase your chances of interviewing at Mercor by 2x Get notified about new ... Telephone Operator jobs in United States . California, United States $11.00-$21.00 2 weeks ago ...

Pencor Services, Inc.

Telephone Operator

Palmerton, PA · On-site

$12.25 - $15.25/hr

... Telephone Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone ... Providing answering Services for Doctors' offices and others * Other duties as assigned ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... Excellent customer service skills * Strong organizational skills * Familiarity with computer phone ...

Holy Name

Switchboard Operator - FT Nights

Teaneck, NJ · On-site

$18 - $21/hr

Description Switchboard Operator Welcome to Holy Name, a medical center where innovation is not ... Disconnects telephone service determined by IBM daily discharge list. * Initiates opening and ...

Blue Delta Tech

Telephone Operator

Albany, NY · On-site

$18.04/hr

Job Type Part-time Description Telephone Operator Albany, NY Part-time Days Rotational Weekend and ... The Candidate should provide best customer service at all times while using good discretion and ...

Premier Systems

Telephone Operator

Albany, NY

$18.04 - $23.13/hr

Description Telephone Operator Albany, NY Part-time Days Rotational Weekend and Holidays required ... The Candidate should provide best customer service at all times while using good discretion and ...

Blue Delta Technologies

Telephone Operator

Albany, NY · On-site

$18.04 - $23.13/hr

Telephone Operator Albany, NY Part-time Days Rotational Weekend and Holidays required Pay: $18.04 ... The Candidate should provide best customer service at all times while using good discretion and ...

Alan B. Miller Medical Center

TELEPHONE OPERATOR

Laredo, TX · On-site

$12.50 - $15.75/hr

Telephone Operator Responsibilities Doctors Hospital of Laredo, in Laredo, TX, is a 183-bed acute care facility that offers a range of medical services. You'll feel a difference when you walk in our ...

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How much do telephone service operator jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for telephone service operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephone Service Operator, and why are they important?

To thrive as a Telephone Service Operator, you need excellent verbal communication, active listening, and problem-solving skills, usually supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Patience, professionalism, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges Telephone Service Operators face, and how can they effectively manage them?

Telephone Service Operators often encounter high call volumes, diverse customer concerns, and the need to resolve issues efficiently. Staying calm under pressure, actively listening, and using clear communication are crucial for managing these challenges. Operators benefit from ongoing training in customer service skills and regularly collaborating with other departments to resolve complex queries. Time management and multitasking abilities also help operators ensure each caller receives prompt and accurate assistance.

What are Telephone Service Operators?

Telephone Service Operators are professionals who manage and direct incoming and outgoing telephone calls for organizations, businesses, or emergency services. Their duties often include answering calls, providing information, transferring calls to the appropriate departments, and sometimes handling emergency requests. They must possess strong communication skills, patience, and the ability to handle high-pressure situations efficiently. Telephone Service Operators play a crucial role in ensuring smooth communication within and outside of an organization.

What is the difference between Telephone Service Operator vs Customer Service Representative?

AspectTelephone Service OperatorCustomer Service Representative
Primary RoleHandle incoming and outgoing calls, provide information, and direct callsAssist customers with inquiries, complaints, and product or service support
Work EnvironmentCall centers, offices, remoteCall centers, retail, offices, remote
CredentialsHigh school diploma often required; communication skillsHigh school diploma; communication and problem-solving skills
Industry UsageTelecommunications, customer supportRetail, tech, finance, various industries

While both roles involve communication with customers via phone, Telephone Service Operators primarily focus on managing calls, routing, and providing basic information. Customer Service Representatives handle a broader range of customer inquiries, including troubleshooting and resolving issues. Both roles require strong communication skills and often similar credentials, but their specific responsibilities and work environments differ slightly.

What cities are hiring for Telephone Service Operator jobs? Cities with the most Telephone Service Operator job openings:
Telephone Service Operator jobs near you
Telephone Operator

Telephone Operator

Pencor Services

Palmerton, PA • On-site

Full-time

Posted 24 days ago

Job description

Salary: $13 per hour

Company:Palmerton Telephone

3-day Flex WFH Shifts:Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays)


A friendly and reliable Telephone Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone Company.


Primary responsibilities include:

  • Answering phones and properly routing calls
  • Monitoring Alarms and Medical Alerts
  • Providing answering Services for Doctors offices and others
  • Other duties as assigned


Qualifications:

  • H.S. Diploma or G.E.D.
  • Established residency in Pennsylvania
  • Computer Proficiency
  • Knowledge of Microsoft Office Programs preferred Outlook, Word and Excel
  • Familiarity with the local area helpful
  • Excellent Communications Skills - Pleasant Speaking Voice
  • Neat penmanship
  • Dependability / Reliability
  • Ability to multitask
  • Ability to be detail oriented
  • Ability to work in a team environment
  • Ability to handle phone calls in a calm and professional manner in all circumstances
  • Ability to work a very flexible schedule in order to accommodate Swing Shift (1st, 2nd and 3rd Shift schedule rotation) to include weekends and holidays as required


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