ZipRecruiter

Log In

1

Telephone Answering Service Operator Jobs (NOW HIRING)

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... customer service skills, and is comfortable on the phone. Responsibilities * Answering incoming ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... customer service skills, and is comfortable on the phone. Responsibilities * Answering incoming ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... customer service skills, and is comfortable on the phone. Responsibilities * Answering incoming ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... service skills, and is comfortable on the phone. Responsibilities Answering incoming phone calls ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

Remote work opportunities (after 90 days) TELEPHONE OPERATOR RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Remote work opportunities (after 90 days) TELEPHONE OPERATOR RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16.25 - $20.50/hr

Remote work opportunities (after 90 days) TELEPHONE OPERATOR RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsTelephone Answering Service Operator Jobs

Telephone Answering Service Operator information

See salary details

$9

$17

$25

How much do telephone answering service operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telephone answering service operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a telephone answering service operator do?

A Telephone Answering Service Operator is responsible for answering incoming phone calls on behalf of businesses or individuals, taking messages, providing information, and sometimes routing calls to the appropriate person or department. They often work for third-party companies that offer answering services to multiple clients. Operators must have excellent communication skills, attention to detail, and the ability to handle a high volume of calls professionally and efficiently. Their main goal is to ensure callers receive prompt and accurate assistance, even when the primary contact is unavailable.

What are the key skills and qualifications needed to thrive as a telephone answering service operator, and why are they important?

To thrive as a Telephone Answering Service Operator, you need excellent verbal communication, active listening, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and CRM platforms is typically required. Professionalism, patience, and strong multitasking abilities help operators provide exceptional service while handling high call volumes. These skills ensure efficient, accurate message taking and customer satisfaction, which are critical for maintaining client trust and business reputation.

What are some common challenges faced by telephone answering service operators, and how can they be managed?

Telephone Answering Service Operators often encounter high call volumes, handling diverse inquiries from various clients, and occasionally dealing with difficult or distressed callers. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Operators typically rely on clear scripts, effective call routing systems, and supportive supervisors to ensure calls are handled efficiently and professionally. Regular training and feedback help operators improve their performance and maintain service quality.

What are popular job titles related to Telephone Answering Service Operator jobs?

For Telephone Answering Service Operator jobs, the most frequently searched job titles are:

Telephone Answering Service Operator jobs near you

Answering Service Operator

Boston, MA

Longwood Collective
51 - 200 employees
Learn more about Longwood Collectiveexternal

$20 - $22/hr

Full-time, Part-time, Contractor, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Handle 200-300 incoming calls per shift efficiently, courteously, and using prescribed phraseology.

  • Process calls for the Main Listed Number, Paging, Dispatch, and Answering Service, including emergency calls.

  • Update databases, schedules, and directories related to hospital staff and services.

Job description

Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.
Work Hours: ONSITE ONLY-Temp to hire
Second shift-( between 2pm-11pm)-full time- requires working every Sat-will have Sunday and Wednesdays off
 
Second shift-( between 2pm-11pm)-full time- requires working every Sunday - will have Saturday and Wednesday off
 
First shift- ( between 8am-6pm)-full time-requires working every Sunday - will have Saturday and Tuesday off
 
First shift part time-  must be available to work every Saturday-part time between 9am-3pm
 
**Days off are subject to change**
**Temp to hire positions**
Training hours: 
Between 10:00 am-6:00pm for 2 weeks
Responsibilities: 

  • Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
  • Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
  • Responding to requests from staff regarding hospital staff after-hours.
  • Update databases, schedules and directories.
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
  • Processing various “Emergency” calls in an accurate and timely manner.
  • Responding to all telephone inquiries for patient information, which may include handling confidential information.
Qualifications
  • High School Degree or equivalent
  • Two or more years of call center experience
  • Typing speed of 40 words per minute
  • Excellent interpersonal and communication skills
  • A clear and professional speaking voice.
  • Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
  • Ability to work a flexible schedule including rotating weekends and holidays
  • Willingness to work in a temporary to regular employment situation 
  • Bilingual preferred but not required
  • Familiarity with medical terminology is a plus.
Compensation and Benefits
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: 
  • $20-$22 per hour (depending on experience)
  • Medical, dental, and vision coverage
  •  Monthly MBTA subsidy
  • 2 weeks of vacation per year and 6 floating holidays per year
  • Tuition reimbursement/ professional development
  • 401(k) plan with generous employer contribution

About Us
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. 
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.
MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Please visit msicallcenter.com for more information.

Apply