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Telephone Answering Service Operator Jobs (NOW HIRING)

Answer Aide

Customer Service Representative

$16.50 - $22.25/hr

If this sounds like the right customer service opportunity as a phone operator for you, apply today! AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Your work as an operator will make a real difference as you provide assistance to various clients ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Your work as an operator will make a real difference as you provide assistance to various clients ...

New England Baptist Hospital

$17.75 - $22/hr

Operators are expected to be familiar with names, extension numbers, ID numbers and terminology ... Answering service responsibilities * Take office instructions correctly and document on system ...

New England Baptist Hospital

$17.75 - $22/hr

Operators are expected to be familiar with names, extension numbers, ID numbers and terminology ... Answering service responsibilities * Take office instructions correctly and document on system ...

Catholic Health

Telephone Operator-PD

Port Jefferson, NY · On-site

$22/hr

Job Details The Telephone Operator acts as primary public contact in performance of computerized ... Answering Service. The incumbent performs such other related duties and tasks as may be assigned or ...

Catholic Health

Telephone Operator-PD

Port Jefferson, NY · On-site

$22/hr

Job Details The Telephone Operator acts as primary public contact in performance of computerized ... Answering Service. The incumbent performs such other related duties and tasks as may be assigned or ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

... Telephone Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone ... Providing answering Services for Doctors' offices and others * Other duties as assigned ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

... Telephone Operator is needed to work a rotating switchboard schedule at the Palmerton Telephone ... Providing answering Services for Doctors' offices and others * Other duties as assigned ...

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Telephone Answering Service Operator information

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How much do telephone answering service operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telephone answering service operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What does a telephone answering service operator do?

A Telephone Answering Service Operator is responsible for answering incoming phone calls on behalf of businesses or individuals, taking messages, providing information, and sometimes routing calls to the appropriate person or department. They often work for third-party companies that offer answering services to multiple clients. Operators must have excellent communication skills, attention to detail, and the ability to handle a high volume of calls professionally and efficiently. Their main goal is to ensure callers receive prompt and accurate assistance, even when the primary contact is unavailable.

What are the key skills and qualifications needed to thrive as a telephone answering service operator, and why are they important?

To thrive as a Telephone Answering Service Operator, you need excellent verbal communication, active listening, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and CRM platforms is typically required. Professionalism, patience, and strong multitasking abilities help operators provide exceptional service while handling high call volumes. These skills ensure efficient, accurate message taking and customer satisfaction, which are critical for maintaining client trust and business reputation.

What are some common challenges faced by telephone answering service operators, and how can they be managed?

Telephone Answering Service Operators often encounter high call volumes, handling diverse inquiries from various clients, and occasionally dealing with difficult or distressed callers. Managing these challenges requires strong communication skills, patience, and the ability to stay calm under pressure. Operators typically rely on clear scripts, effective call routing systems, and supportive supervisors to ensure calls are handled efficiently and professionally. Regular training and feedback help operators improve their performance and maintain service quality.

What are popular job titles related to Telephone Answering Service Operator jobs?

For Telephone Answering Service Operator jobs, the most frequently searched job titles are:

Telephone Answering Service Operator jobs near you

Telephone Page Operator, Weekends

Boston, MA • On-site

New England Baptist Hospital
Health Care and Social Assistance • 1 - 5K employees
Learn more about New England Baptist Hospitalexternal

$17.75 - $22/hr

Per diem

Re-posted 16 days ago

Job description

Job Category:
Administrative Jobs
Position Type:
Per Diem
Hours Per Week:
Per Diem
FT/PT/PD:
Per Diem
Telephone Page Operator, Weekends
Shift: Per Diem, every other weekend 7am-3:30pm and/or 3pm-11pm
Position Summary:
Responsible for the effective operation of the Hospital's main switchboard, computerized paging system and physician's answering service in a pleasant, courteous manner to project and positive impression to all our callers
Principal Duties & Essential Functions:
  1. Exemplifies the values of New England Baptist Hospital and the ROSE philosophy.
  2. Complies with all New England Baptist Hospital policies and the Code of Excellence. Maintains a safe and clean work environment.
  3. Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner using proper phraseology, following prescribed guidelines
    1. To answer the phone in a polite and professional manner. Listen to call and respond in a warm, friendly and courteous manner. Tone of voice must be of professional quality
  4. Every call should begin with the proper phraseology and end with the callers needs being met.
  5. Operators are expected to be familiar with names, extension numbers, ID numbers and terminology which pertain to specific shift
  6. Pages must be complete : full name and number-
  7. Name and call back number on all "meet me" calls
  8. Check queue and the activity of the other operators in the room before making yourself unavailable for any reason.
  9. Operator is to be at position at least 5 minutes before you are due to sign in.
  10. Breaks are taken when assigned unless there is a shortage of operators or heavy call traffic that requires a change by the supervisor or senior operator
  11. Refer difficult callers to the supervisor or senior operator.
  12. Respond to code calls quickly, efficiently, and accurately. Following procedure.
  13. Take answering service and doctor coverage accurately
  14. Answering service responsibilities
    1. Take office instructions correctly and document on system accurately
    2. Screen calls according to individual office instructions and perform the appropriate action
    3. Take messages for or page the appropriate doctor or person including the name of the caller, the reason for the call and a return number
    4. Must interact well with other operators including passing along and picking up general messages when leaving or returning to position.
  15. Responsible for operational functions which may vary per shift:
  16. Record repair requests and notifies appropriate service personnel.
  17. Plans time away from work appropriately:
  18. Arrives and leaves at designated times.
  19. Perform other duties during down times

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