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Telephone Service Operator Jobs (NOW HIRING)

Carmax

Service Operator

Boston, MA

Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service ... Customer Operator * Successfully work with associates in other departments within the store.

CarMax, Inc.

Service Operator

Westborough, MA · On-site

Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service ... Customer Operator * Successfully work with associates in other departments within the store.

CarMax, Inc.

Service Operator

San Antonio, TX · On-site

$15 - $22/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

CarMax, Inc.

Service Operator

Birmingham, AL · On-site

$17.89 - $20.13/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

Carmax

Service Operator

Laurel, MD

$18.20 - $29.30/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

New

Carmax

Service Operator

San Antonio, TX

$15 - $22/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

Carmax

Service Operator

Louisville, KY · On-site

$15 - $22/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

Carmax

Service Operator

Charleston, SC · On-site

$17.96/hr

... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...

Carmax

Service Operator

Austin, TX

$15.50 - $24.40/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

Carmax

Service Operator

Austin, TX · On-site

$15.50 - $24.40/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

CarMax, Inc.

Service Operator

Louisville, KY · On-site

$15 - $22/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

Carmax

Service Operator

Charleston, SC · On-site

$17.96/hr

... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...

CarMax, Inc.

Service Operator

Austin, TX · On-site

$15.50 - $24.40/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

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Telephone Service Operator information

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How much do telephone service operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for telephone service operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is a telephone service operator?

Telephone Service Operators are professionals who manage and direct incoming and outgoing telephone calls for organizations, businesses, or emergency services. Their duties often include answering calls, providing information, transferring calls to the appropriate departments, and sometimes handling emergency requests. They must possess strong communication skills, patience, and the ability to handle high-pressure situations efficiently. Telephone Service Operators play a crucial role in ensuring smooth communication within and outside of an organization.

What are the key skills and qualifications needed to thrive as a telephone service operator?

To thrive as a Telephone Service Operator, you need excellent verbal communication, active listening, and problem-solving skills, usually supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Patience, professionalism, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges telephone service operators face, and how can they effectively manage them?

Telephone Service Operators often encounter high call volumes, diverse customer concerns, and the need to resolve issues efficiently. Staying calm under pressure, actively listening, and using clear communication are crucial for managing these challenges. Operators benefit from ongoing training in customer service skills and regularly collaborating with other departments to resolve complex queries. Time management and multitasking abilities also help operators ensure each caller receives prompt and accurate assistance.

What is the difference between Telephone Service Operator vs Customer Service Representative?

AspectTelephone Service OperatorCustomer Service Representative
Primary RoleHandle incoming and outgoing calls, provide information, and direct callsAssist customers with inquiries, complaints, and product or service support
Work EnvironmentCall centers, offices, remoteCall centers, retail, offices, remote
CredentialsHigh school diploma often required; communication skillsHigh school diploma; communication and problem-solving skills
Industry UsageTelecommunications, customer supportRetail, tech, finance, various industries

While both roles involve communication with customers via phone, Telephone Service Operators primarily focus on managing calls, routing, and providing basic information. Customer Service Representatives handle a broader range of customer inquiries, including troubleshooting and resolving issues. Both roles require strong communication skills and often similar credentials, but their specific responsibilities and work environments differ slightly.

Can I work in a call center without experience?

Telephone service operator positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills, a friendly attitude, and the ability to follow scripts are usually sufficient for entry-level roles, which may also involve using call center software and adhering to company protocols.

How to become a telephone service operator?

To become a telephone service operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is often provided, and familiarity with call center software and customer service techniques can be beneficial.

What cities are hiring for Telephone Service Operator jobs?

Cities with the most Telephone Service Operator job openings:

What are popular job titles related to Telephone Service Operator jobs?

For Telephone Service Operator jobs, the most frequently searched job titles are:

Telephone Service Operator jobs near you

Telephone Operator / Switchboard Operator

San Francisco, CA • On-site

Ladgov Corporation
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Ladgov Corporationexternal

$19.25 - $23.75/hr

Part-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Job description

Position Overview
Viakorp Corporation is seeking professional and customer-focused Telephone Operators / Switchboard Operators to support the San Francisco VA Health Care System. This position serves as the first point of contact for patients, visitors, medical staff, and emergency personnel by providing prompt, courteous, and accurate telephone services. Operators are responsible for routing calls, handling emergency communications, operating paging systems, and ensuring uninterrupted communications for a major healthcare facility operating 24/7.
This is an on-site position supporting a federal healthcare facility where professionalism, confidentiality, and reliability are essential.
Work Schedule
This position supports 24/7 operations.
Coverage includes:
  • Monday - Friday: 7:00 PM - 7:00 AM
  • Weekends (Saturday & Sunday): 24-hour coverage
  • Federal Holidays: 24-hour coverage

Schedules may include:
  • Overnight shifts
  • Weekend shifts
  • Holiday shifts
Key Responsibilities
  • Answer incoming telephone calls promptly and professionally.
  • Route calls to the appropriate departments, clinics, and personnel.
  • Operate computerized telephone and switchboard systems.
  • Use overhead paging, radio, and emergency communication systems.
  • Respond appropriately to emergency situations, alarms, disaster notifications, and code calls.
  • Maintain accurate call logs and incident documentation.
  • Report telephone or communication equipment issues.
  • Assist callers with placing outgoing calls when needed.
  • Follow established procedures for emergency communications and security events.
  • Maintain patient privacy and confidentiality at all times.
  • Provide courteous customer service to patients, visitors, and medical staff.
  • Work effectively during high call volumes while maintaining accuracy.
Minimum Qualifications
  • High school diploma or equivalent.
  • Previous experience as a telephone operator, switchboard operator, call center representative, receptionist, dispatcher, or customer service representative preferred.
  • Excellent verbal communication and active listening skills.
  • Strong computer and data entry skills.
  • Ability to multitask in a fast-paced environment.
  • Professional telephone etiquette.
  • Ability to remain calm during emergencies.
  • Dependable attendance and punctuality.
  • Ability to pass required federal background screening and credentialing.
Required Skills
  • Exceptional customer service
  • Professional communication
  • Attention to detail
  • Problem-solving
  • Time management
  • Teamwork
  • Confidentiality and discretion
  • Ability to prioritize multiple tasks simultaneously
Benefits
Viakorp offers eligible employees:
  • Competitive pay
  • Health, dental, and vision insurance
  • Paid time off
  • Paid federal holidays (as applicable)
  • Professional training
  • Career growth opportunities
  • Supportive team environment
LADGOV logo

About LADGOV

Sourced by ZipRecruiter

Ladgov Corporation is a Small business headquartered in Williamsburg, VA. We provide solutions to our clients in the U.S and around the globe. Ladgov’s Capabilities span from providing Public Health services in Biomedical Engineering, Bio-Pharmaceutical Research to IT & Cyber Security Solutions, Project Management, Data Analytics as well as Religious Services, Facility Management, Education Support services, and Infrastructure Management Services. LADGOV Corporation is dedicated to supporting its customers both in the private and federal space by fulfilling its commitment to each requirement and achieving exceptional results. Our staff uses modern cutting-edge technology to provide the best solutions to your mission needs. Satisfaction guaranteed!

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Williamsburg, VA, US

Social media

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