Service Operator
Boston, MA · On-site
Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service ... Customer Operator * Successfully work with associates in other departments within the store.
Service Operator
Boston, MA · On-site
Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service ... Customer Operator * Successfully work with associates in other departments within the store.
Service Operator
Westborough, MA · On-site
Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service ... Customer Operator * Successfully work with associates in other departments within the store.
Service Operator
Westborough, MA · On-site
Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service ... Customer Operator * Successfully work with associates in other departments within the store.
Service Operator
San Antonio, TX · On-site
... exceptional telephone etiquette and active listening skills. • Execute Retail Service ... Service Operator • Successfully work with associates in other departments within the store. • ...
Service Operator
San Antonio, TX · On-site
... exceptional telephone etiquette and active listening skills. • Execute Retail Service ... Service Operator • Successfully work with associates in other departments within the store. • ...
Service Operator
Columbus, GA · On-site
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
Service Operator
Columbus, GA · On-site
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
Program Manager - Telephone Switchboard Operator Service
Hampton, VA · On-site
$90K - $120K/yr
The Program Manager (PM) is responsible for the supervision, training, and overall performance of all contract personnel supporting the Telephone Switchboard Operator Service at the Hampton VA ...
Program Manager - Telephone Switchboard Operator Service
Hampton, VA · On-site
$90K - $120K/yr
The Program Manager (PM) is responsible for the supervision, training, and overall performance of all contract personnel supporting the Telephone Switchboard Operator Service at the Hampton VA ...
Program Manager - Telephone Switchboard Operator Service
Hampton, VA · On-site
$90K - $120K/yr
The Program Manager (PM) is responsible for the supervision, training, and overall performance of all contract personnel supporting the Telephone Switchboard Operator Service at the Hampton VA ...
Quick apply
Program Manager - Telephone Switchboard Operator Service
Hampton, VA · On-site
$90K - $120K/yr
The Program Manager (PM) is responsible for the supervision, training, and overall performance of all contract personnel supporting the Telephone Switchboard Operator Service at the Hampton VA ...
Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...
Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...
Service Operator
Charleston, SC · On-site
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
Service Operator
Charleston, SC · On-site
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
Service Operator
Columbus, GA · On-site
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
Service Operator
Columbus, GA · On-site
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
Service Operator
San Antonio, TX · On-site
Demonstrate exceptional telephone etiquette and active listening skills. Execute Retail Service ... Service Operator Successfully work with associates in other departments within the store. Perform ...
Service Operator
San Antonio, TX · On-site
Demonstrate exceptional telephone etiquette and active listening skills. Execute Retail Service ... Service Operator Successfully work with associates in other departments within the store. Perform ...
Service Operator
San Antonio, TX · On-site
Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...
Service Operator
San Antonio, TX · On-site
Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...
Program Manager - Telephone Switchboard Operator Service
$15.75 - $19.50/hr
The Program Manager (PM) is responsible for the supervision, training, and overall performance of all contract personnel supporting the Telephone Switchboard Operator Service at the Hampton VA ...
Program Manager - Telephone Switchboard Operator Service
$15.75 - $19.50/hr
The Program Manager (PM) is responsible for the supervision, training, and overall performance of all contract personnel supporting the Telephone Switchboard Operator Service at the Hampton VA ...
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
Service Operator
Charleston, SC · On-site
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
Service Operator
Charleston, SC · On-site
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
... Operator at CarMax, you will play a vital role in delivering exceptional customer service and ... Exceptional telephone etiquette and active listening skills to build trust and rapport with ...
Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...
Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...
... exceptional telephone etiquette and active listening skills. ♦ Execute Retail Service ... Service Operator ♦ Successfully work with associates in other departments within the store. ♦ ...
... exceptional telephone etiquette and active listening skills. ♦ Execute Retail Service ... Service Operator ♦ Successfully work with associates in other departments within the store. ♦ ...
The Customer Service Operator provides medical office support by functioning as the primary resource for answering multiple incoming telephone lines, connecting callers to the appropriate office ...
The Customer Service Operator provides medical office support by functioning as the primary resource for answering multiple incoming telephone lines, connecting callers to the appropriate office ...
Customer Service Operator
Nashville, TN · On-site
The Customer Service Operator provides medical office support by functioning as the primary resource for answering multiple incoming telephone lines, connecting callers to the appropriate office ...
Customer Service Operator
Nashville, TN · On-site
The Customer Service Operator provides medical office support by functioning as the primary resource for answering multiple incoming telephone lines, connecting callers to the appropriate office ...
The At Your Service Operator at The AC Element Symphony Park is responsible for managing the hotel ... Operate the telephone to handle incoming calls. * Process guest requests for wake-up calls, call ...
Quick apply
The At Your Service Operator at The AC Element Symphony Park is responsible for managing the hotel ... Operate the telephone to handle incoming calls. * Process guest requests for wake-up calls, call ...
Telephone Service Operator information
See salary details
$9.13 - $10.60
0% of jobs
$10.60 - $12.06
1% of jobs
$12.06 - $13.53
3% of jobs
$13.53 - $14.99
11% of jobs
$15.61 is the 25th percentile. Wages below this are outliers.
$14.99 - $16.46
24% of jobs
The median wage is $17 / hr.
$16.46 - $17.92
29% of jobs
$18.75 is the 75th percentile. Wages above this are outliers.
$17.92 - $19.38
12% of jobs
$19.38 - $20.85
8% of jobs
$20.85 - $22.31
6% of jobs
$22.31 - $23.78
3% of jobs
$23.78 - $25.24
2% of jobs
$9
$17
$25
How much do telephone service operator jobs pay per hour?
As of Jun 1, 2026, the average hourly pay for telephone service operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Telephone Service Operator, and why are they important?
To thrive as a Telephone Service Operator, you need excellent verbal communication, active listening, and problem-solving skills, usually supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Patience, professionalism, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.
What are some common challenges Telephone Service Operators face, and how can they effectively manage them?
Telephone Service Operators often encounter high call volumes, diverse customer concerns, and the need to resolve issues efficiently. Staying calm under pressure, actively listening, and using clear communication are crucial for managing these challenges. Operators benefit from ongoing training in customer service skills and regularly collaborating with other departments to resolve complex queries. Time management and multitasking abilities also help operators ensure each caller receives prompt and accurate assistance.
What are Telephone Service Operators?
Telephone Service Operators are professionals who manage and direct incoming and outgoing telephone calls for organizations, businesses, or emergency services. Their duties often include answering calls, providing information, transferring calls to the appropriate departments, and sometimes handling emergency requests. They must possess strong communication skills, patience, and the ability to handle high-pressure situations efficiently. Telephone Service Operators play a crucial role in ensuring smooth communication within and outside of an organization.
What is the difference between Telephone Service Operator vs Customer Service Representative?
| Aspect | Telephone Service Operator | Customer Service Representative |
|---|---|---|
| Primary Role | Handle incoming and outgoing calls, provide information, and direct calls | Assist customers with inquiries, complaints, and product or service support |
| Work Environment | Call centers, offices, remote | Call centers, retail, offices, remote |
| Credentials | High school diploma often required; communication skills | High school diploma; communication and problem-solving skills |
| Industry Usage | Telecommunications, customer support | Retail, tech, finance, various industries |
While both roles involve communication with customers via phone, Telephone Service Operators primarily focus on managing calls, routing, and providing basic information. Customer Service Representatives handle a broader range of customer inquiries, including troubleshooting and resolving issues. Both roles require strong communication skills and often similar credentials, but their specific responsibilities and work environments differ slightly.
More about Telephone Service Operator jobs
What cities are hiring for Telephone Service Operator jobs? Cities with the most Telephone Service Operator job openings:
What job categories do people searching Telephone Service Operator jobs look for? The top searched job categories for Telephone Service Operator jobs are:
CarMax rating
8.0
Based on 365 frontline employees who took The Breakroom Quiz
27th of 712 rated retailers
Job description
6067 - Westborough - 170 Turnpike Road, Westborough, Massachusetts, 01581CarMax, the way your career should be!
General Summary:
Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.
Principle Duties and Responsibilities:
- Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
- Assist Customer Advisors/Service Consultants with customers when needed.
- Answer basic service department questions, schedule service appointments, route customers' calls.
- Provide written messages to the responsible party in a timely manner.
- Complete reminder calls for customers scheduled for an appointment
- Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
- Contact customers with Repair Requests to schedule appointments
- File repair orders and all supporting documentation daily.
- Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
- Ensure the loaner log and dealer tags are always in compliance with audit requirements.
Job Specifications:
- Accountable to Associate 1 Competency Model
- Demonstrate exceptional interpersonal, communication, and customer service skills.
- Demonstrate exceptional telephone etiquette and active listening skills.
- Execute Retail Service Standardized Work
- Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
- Maintain or exceed the CarMax guidelines for customer satisfaction.
- Read, interpret and transcribe data in order to maintain proper records.
- Intermediate computer skills including spreadsheet knowledge.
Customer Operator Job Description
- Successfully work with associates in other departments within the store.
- Perform multiple duties in a high-energy, fast-paced working environment.
- Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
- Stay current in CarMax provided training in all areas of the Service process.
- Possess intermediate computer skills
Working Conditions:
- Primarily indoor environment; may include working at times in noisy conditions.
- May require sitting or standing for extended periods of time.
- Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
- Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
- Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingaround the way cars are bought and soldhas helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Ouramazing team of more than 25,000 associates work together to deliver iconic customer experiences.Along the way,we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and areone of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
About CarMax Enterprise Services
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Carol Stream, IL, US