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Telephone Service Operator Jobs in Boston, MA (NOW HIRING)

CarMax, Inc.

Service Operator

Westborough, MA · On-site

Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service ... Customer Operator * Successfully work with associates in other departments within the store.

Carmax

Service Operator

Boston, MA · On-site

Demonstrate exceptional telephone etiquette and active listening skills. * Execute Retail Service ... Customer Operator * Successfully work with associates in other departments within the store.

CarMax, Inc.

Customer Operator

Danvers, MA · On-site

$22.68/hr

Position Overview As a Customer Operator at CarMax, you will play a vital role in delivering ... service. * Exceptional telephone etiquette and active listening skills to build trust and rapport ...

Carmax

Customer Operator

Danvers, MA · On-site

$22.68/hr

Position Overview As a Customer Operator at CarMax, you will play a vital role in delivering ... service. * Exceptional telephone etiquette and active listening skills to build trust and rapport ...

Carmax

Customer Operator

Boston, MA · On-site

$22.68/hr

Position Overview As a Customer Operator at CarMax, you will play a vital role in delivering ... service. * Exceptional telephone etiquette and active listening skills to build trust and rapport ...

LOGFRET

Customer Service Rep- Warehouse

Boston, MA

$30.50/hr

This is the role for you. Assisting in the Customer Service Operatives daily, including ... friendly yet professional telephone manner. You will have good IT skills, specifically with ...

JLS Mailing Services

Machine Operator

Brockton, MA · On-site

$17 - $20.25/hr

JLS Mailing Services, Inc. Job title: Mailing Machine Operator - Any Shift Work Location: 672 ... Must be able to talk, listen and speak clearly on telephone and in person Print Employee Name:

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All JobsTelephone Service Operator JobsTelephone Service Operator Jobs in Boston, MA

Telephone Service Operator information

See Boston, MA salary details

$9

$19

$27

How much do telephone service operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telephone service operator in Boston, MA is $19.40, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $21.15 per hour, depending on experience, location, and employer.

What is a telephone service operator?

Telephone Service Operators are professionals who manage and direct incoming and outgoing telephone calls for organizations, businesses, or emergency services. Their duties often include answering calls, providing information, transferring calls to the appropriate departments, and sometimes handling emergency requests. They must possess strong communication skills, patience, and the ability to handle high-pressure situations efficiently. Telephone Service Operators play a crucial role in ensuring smooth communication within and outside of an organization.

What are the key skills and qualifications needed to thrive as a telephone service operator?

To thrive as a Telephone Service Operator, you need excellent verbal communication, active listening, and problem-solving skills, usually supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Patience, professionalism, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges telephone service operators face, and how can they effectively manage them?

Telephone Service Operators often encounter high call volumes, diverse customer concerns, and the need to resolve issues efficiently. Staying calm under pressure, actively listening, and using clear communication are crucial for managing these challenges. Operators benefit from ongoing training in customer service skills and regularly collaborating with other departments to resolve complex queries. Time management and multitasking abilities also help operators ensure each caller receives prompt and accurate assistance.

What is the difference between Telephone Service Operator vs Customer Service Representative?

AspectTelephone Service OperatorCustomer Service Representative
Primary RoleHandle incoming and outgoing calls, provide information, and direct callsAssist customers with inquiries, complaints, and product or service support
Work EnvironmentCall centers, offices, remoteCall centers, retail, offices, remote
CredentialsHigh school diploma often required; communication skillsHigh school diploma; communication and problem-solving skills
Industry UsageTelecommunications, customer supportRetail, tech, finance, various industries

While both roles involve communication with customers via phone, Telephone Service Operators primarily focus on managing calls, routing, and providing basic information. Customer Service Representatives handle a broader range of customer inquiries, including troubleshooting and resolving issues. Both roles require strong communication skills and often similar credentials, but their specific responsibilities and work environments differ slightly.

Can I work in a call center without experience?

Telephone service operator positions in call centers often do not require prior experience, as training is typically provided on the job. Basic communication skills, a friendly attitude, and the ability to follow scripts are usually sufficient for entry-level roles, which may also involve using call center software and adhering to company protocols.

How to become a telephone service operator?

To become a telephone service operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is often provided, and familiarity with call center software and customer service techniques can be beneficial.
Telephone Service Operator jobs near you

Service Operator

Westborough, MA • On-site

CarMax, Inc.
Automobile Dealers • 10K+ employees
Learn more about CarMax, Inc.external

Full-time

Re-posted 6 days ago

CarMax rating

7.9

Company rating: 7.9 out of 10

Based on 377 frontline employees who took The Breakroom Quiz

Job description

6067 - Westborough - 170 Turnpike Road, Westborough, Massachusetts, 01581
CarMax, the way your career should be!
General Summary:
Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.
Principle Duties and Responsibilities:
  • Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
  • Assist Customer Advisors/Service Consultants with customers when needed.
  • Answer basic service department questions, schedule service appointments, route customers' calls.
  • Provide written messages to the responsible party in a timely manner.
  • Complete reminder calls for customers scheduled for an appointment
  • Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
  • Contact customers with Repair Requests to schedule appointments
  • File repair orders and all supporting documentation daily.
  • Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
  • Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:
  • Accountable to Associate 1 Competency Model
  • Demonstrate exceptional interpersonal, communication, and customer service skills.
  • Demonstrate exceptional telephone etiquette and active listening skills.
  • Execute Retail Service Standardized Work
  • Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
  • Maintain or exceed the CarMax guidelines for customer satisfaction.
  • Read, interpret and transcribe data in order to maintain proper records.
  • Intermediate computer skills including spreadsheet knowledge.

Customer Operator Job Description
  • Successfully work with associates in other departments within the store.
  • Perform multiple duties in a high-energy, fast-paced working environment.
  • Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
  • Stay current in CarMax provided training in all areas of the Service process.
  • Possess intermediate computer skills

Working Conditions:
  • Primarily indoor environment; may include working at times in noisy conditions.
  • May require sitting or standing for extended periods of time.
  • Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
  • Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
  • Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What CarMax employees say

Pay

Benefits

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Workplace

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About CarMax

Sourced by ZipRecruiter

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Industry

Automobile dealers and finance and insurance

Company size

10,000+ Employees

Headquarters location

Henrico, VA, US

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