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Telephone Service Operator Jobs (NOW HIRING)

Crescent

At Your Service Operator

Las Vegas, NV · On-site

The At Your Service Operator at The AC Element Symphony Park is responsible for managing the hotel ... Operate the telephone to handle incoming calls. * Process guest requests for wake-up calls, call ...

Kent Hospital

Room Service Operator

Warwick, RI · On-site

Assists patients with telephone call backs or personal visitation as needed while ensuring ... Uses customer service training in all patient or customer contact. * Performs all other duties as ...

Kent Hospital

Room Service Operator

Warwick, RI

Responsibilities * Processes Room Service customer orders using HealthTouch computer system ... Assists patients with telephone call backs or personal visitation as needed while ensuring ...

Kent Hospital

Room Service Operator

Warwick, RI

Assists patients with telephone call backs or personal visitation as needed while ensuring ... Uses customer service training in all patient or customer contact. * Performs all other duties as ...

Holy Name

Switchboard Operator - FT Nights

Teaneck, NJ · On-site

$18 - $21/hr

Description Switchboard Operator Welcome to Holy Name, a medical center where innovation is not ... Disconnects telephone service determined by IBM daily discharge list. * Initiates opening and ...

Holy Name

Switchboard Operator Per Diem

Hackensack, NJ · On-site

$18 - $21/hr

Description Switchboard Operator Welcome to Holy Name, a medical center where innovation is not ... Disconnects telephone service determined by IBM daily discharge list. * Initiates opening and ...

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How much do telephone service operator jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for telephone service operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephone Service Operator, and why are they important?

To thrive as a Telephone Service Operator, you need excellent verbal communication, active listening, and problem-solving skills, usually supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, call center software, and customer relationship management (CRM) tools is typically required. Patience, professionalism, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges Telephone Service Operators face, and how can they effectively manage them?

Telephone Service Operators often encounter high call volumes, diverse customer concerns, and the need to resolve issues efficiently. Staying calm under pressure, actively listening, and using clear communication are crucial for managing these challenges. Operators benefit from ongoing training in customer service skills and regularly collaborating with other departments to resolve complex queries. Time management and multitasking abilities also help operators ensure each caller receives prompt and accurate assistance.

What are Telephone Service Operators?

Telephone Service Operators are professionals who manage and direct incoming and outgoing telephone calls for organizations, businesses, or emergency services. Their duties often include answering calls, providing information, transferring calls to the appropriate departments, and sometimes handling emergency requests. They must possess strong communication skills, patience, and the ability to handle high-pressure situations efficiently. Telephone Service Operators play a crucial role in ensuring smooth communication within and outside of an organization.

What is the difference between Telephone Service Operator vs Customer Service Representative?

AspectTelephone Service OperatorCustomer Service Representative
Primary RoleHandle incoming and outgoing calls, provide information, and direct callsAssist customers with inquiries, complaints, and product or service support
Work EnvironmentCall centers, offices, remoteCall centers, retail, offices, remote
CredentialsHigh school diploma often required; communication skillsHigh school diploma; communication and problem-solving skills
Industry UsageTelecommunications, customer supportRetail, tech, finance, various industries

While both roles involve communication with customers via phone, Telephone Service Operators primarily focus on managing calls, routing, and providing basic information. Customer Service Representatives handle a broader range of customer inquiries, including troubleshooting and resolving issues. Both roles require strong communication skills and often similar credentials, but their specific responsibilities and work environments differ slightly.

More about Telephone Service Operator jobs
What cities are hiring for Telephone Service Operator jobs? Cities with the most Telephone Service Operator job openings:
What job categories do people searching Telephone Service Operator jobs look for? The top searched job categories for Telephone Service Operator jobs are:
Telephone Service Operator jobs near you
Customer Service Operator

Customer Service Operator

Tennessee Oncology

Nashville, TN • On-site

Full-time

Posted 25 days ago

Tennessee Oncology rating

6.4

Company rating: 6.4 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Customer Service Operator provides medical office support by functioning as the primary resource for answering multiple incoming telephone lines, connecting callers to the appropriate office personnel, and routing messages as needed.

ESSENTIAL FUNCTIONS:

  • Answers all incoming calls promptly, courteously, and professionally.
  • Routes calls and messages appropriately, offering voice mail, paging, or redirecting calls as needed.
  • Follows standard operating procedures (SOPs) for obtaining pertinent information depending on the nature of the call.
  • Presents a personable, resourceful approach to problem-solving and support and help to all callers.
  • Greets patients/visitors and assists as appropriate.
  • Distributes simple outbound correspondence or copies of records as necessary.
  • Demonstrates excellent customer service.
  • Respond promptly to patient, physician, and clinical requests.

KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of medical terminology.
  • Ability to use multi-line phone systems, including transferring calls and paging.
  • Ability to communicate clearly and professionally to callers and patients
  • Ability to remain calm and defuse irate callers and patients by working with them to identify concerns and appropriately direct calls.
  • Ability to maintain confidentiality and exercise independent discretion and judgment.
  • Ability to multi-task; enjoy a fast-paced office with constantly changing demands while maintaining a positive attitude.

EDUCATION & EXPERIENCE:

  • High School Diploma or Equivalent.
  • Must be highly proficient in Microsoft Word, Outlook, and Excel, PowerPoint.
  • Experience in the operation of multiple telephone lines/switchboard/console.

PHYSICAL REQUIREMENTS:

Physical Activity Required

Amount of time

None

Less than 1/3
(Occasionally)

1/3 to 2/3
(Frequently)

More than 2/3
(Regularly)

Standing

X

Walking

X

Sitting

X

Fingering or manual dexterity

X

Repetitive finger motion

X

Lifting or exerting force

Up to 10 pounds

X

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

Over 100 pounds

Reaching or stretching

X

Climbing or balancing

X

Crouching or stooping

X

Speaking

X

Hearing

X

Seeing (with correction)

X

What Tennessee Oncology employees say

Pay

Benefits

Hours and flexibility

Workplace

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