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Telephone Operators Jobs (NOW HIRING)

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Hospital Telephone Operator

New York, NY · On-site

$25/hr

Hospital Telephone Operator Details: Contract: One Year with the possibility to convert to a perm role Hours: 2pm-10pm with some weekends Pay Rate: $27/hour Operate Amcom PC operator workstation to ...

The US Oncology Network

Telephone Operator

Eugene, OR · On-site

$19 - $27.18/hr

Overview Telephone Operator Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves ...

Catholic Health

Telephone Operator-PD

Roslyn, NY · On-site

$22.71 - $25/hr

Overview TELEPHONE OPERATOR St. Francis Hospital, The Heart Center is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts: Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays) A friendly and reliable Telephone Operator is ...

Catholic Health

Telephone Operator-PD

Roslyn, NY · On-site

$22.71 - $25/hr

Overview TELEPHONE OPERATOR St. Francis Hospital, The Heart Center ® is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is ...

Catholic Health

Telephone Operator-PD

Roslyn, NY · On-site

$22.71 - $25/hr

Overview TELEPHONE OPERATOR St. Francis Hospital, The Heart Center is New York State's only specialty designated cardiac center. A member of Catholic Health Services of Long Island, St. Francis is ...

The US Oncology Network

Telephone Operator

Nashville, TN · On-site

$15.75 - $19.50/hr

We are seeking an experienced and compassionate remote Telephone Operator to serve as the welcoming voice of our practice - the first point of contact for patients, families, and medical ...

Pencor Services

Telephone Operator

Palmerton, PA · On-site

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts: Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays) A friendly and reliable Telephone Operator is ...

Pencor Services, Inc.

Telephone Operator

Palmerton, PA · On-site

$13/hr

Palmerton Telephone 3-day Flex WFH Shifts:Must be willing and able to work the 1st, 2nd and 3rd Shift Rotation Schedule (includes weekends and holidays) A friendly and reliable Telephone Operator is ...

The US Oncology Network

Telephone Operator

Nashville, TN · On-site

$15.75 - $19.50/hr

We are seeking an experienced and compassionate remote Telephone Operator to serve as the welcoming voice of our practice -- the first point of contact for patients, families, and medical ...

UPMC Altoona

Telephone Operator

Altoona, PA · On-site

$16 - $20/hr

UPMC Altoona is looking for a fulltime Telephone Operator 3rdShift. Four 10-hour shifts, 9pm-7am ... May train new operators. * May be required to do system data entry on request. * Provide service to ...

Posted today

Iowa Digestive Disease Center

Telephone operator

Clive, IA · On-site

$15.25 - $19/hr

Patient Services Representative (Telephone Operator) We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for ...

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Telephone Operators information

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$25

How much do telephone operators jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telephone operators in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Telephone Operators vs Customer Service Representatives?

AspectTelephone OperatorsCustomer Service Representatives
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; often requires communication skills training
Work EnvironmentCall centers, switchboards, or front desk settingsCall centers, retail, or office environments
Industry UsageTelecommunications, hospitality, emergency servicesRetail, tech, healthcare, and various service industries

While both roles involve communication via phone, Telephone Operators primarily manage switchboards and direct calls within organizations or to external contacts. Customer Service Representatives handle a broader range of customer inquiries, providing support and information across various industries. Both roles require strong communication skills, but Telephone Operators focus more on call routing and technical tasks, whereas Customer Service Representatives focus on customer interaction and problem-solving.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000, depending on experience and location. Wages can vary based on the employer, geographic area, and whether the role is full-time or part-time, with some experienced operators earning higher salaries or additional benefits.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is often provided, and familiarity with telephone systems and customer service is beneficial. Some positions may require basic computer skills and the ability to handle multiple calls efficiently.

What does a telephone operator do?

A telephone operator manages incoming and outgoing calls, connects callers to the appropriate parties, and provides information or assistance as needed. They often use specialized equipment and require good communication skills, working in environments such as customer service centers or switchboards.

What cities are hiring for Telephone Operators jobs?

Cities with the most Telephone Operators job openings:

What states have the most Telephone Operators jobs?

States with the most job openings for Telephone Operators jobs include:

What are popular job titles related to Telephone Operators jobs?

For Telephone Operators jobs, the most frequently searched job titles are:

Infographic showing various Telephone Operators job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator / Switchboard Operator (11:00pm-7:00am) Shift

Fresno, CA

Innovation At Work Inc
See more jobs at Innovation At Work Incexternal

$16.25 - $20/hr

Full-time

Re-posted 22 days ago

Job description

Description

Innovation At Work, Inc. (IAW) is seeking professional Telephone Operators/Switchboard Operators to provide 24-hour telephone communication services for the VA Central California Health Care System in Fresno, California.

The Telephone Operator serves as the primary point of contact for patients, visitors, employees, emergency responders, and outside agencies by answering, routing, and processing incoming telephone calls while maintaining exceptional customer service and ensuring timely response to emergency communications.

This position operates in a fast-paced healthcare environment requiring professionalism, excellent communication skills, attention to detail, and the ability to remain calm during emergency situations.



Essential Duties and Responsibilities

  • Answer and process high volumes of incoming telephone calls courteously, professionally, and efficiently.
  • Route incoming calls to the appropriate clinics, departments, providers, and personnel.
  • Operate Cisco telephone consoles, automated call distribution systems, and paging systems.
  • Broadcast emergency overhead pages and emergency notifications.
  • Respond appropriately to emergency alarms, Code Blue, fire alarms, disaster notifications, bomb threats, and other emergency communications.
  • Operate radio communication systems as required.
  • Assist patients, visitors, employees, and outside agencies with telephone assistance and general information.
  • Enter and relay messages through the VA messaging system.
  • Maintain accurate records of telephone equipment malfunctions and service issues.
  • Report telephone system problems to appropriate VA personnel.
  • Maintain confidentiality of patient and employee information in accordance with HIPAA, Privacy Act, and VA regulations.
  • Follow established emergency procedures and communication protocols.
  • Maintain professionalism during periods of heavy call volume and emergency operations.
  • Work collaboratively with VA staff to ensure uninterrupted communication services.
  • Perform other related duties as assigned.

Requirements

Minimum Qualifications

  • High School Diploma or GED.
  • Minimum one (1) year of experience in a telephone operator, switchboard, call center, receptionist, healthcare communications, customer service, or similar environment.
  • Excellent verbal communication and customer service skills.
  • Ability to multitask in a fast-paced environment.
  • Ability to operate multiple computer applications simultaneously.
  • Strong attention to detail.
  • Ability to remain calm during emergencies.
  • Ability to obtain and maintain all VA background investigation and credentialing requirements.
  • Must be legally authorized to work in the United States.

Preferred Qualifications

  • Previous VA or hospital switchboard experience.
  • Experience operating Cisco telephone systems.
  • Experience with automated call distribution (ACD) systems.
  • Experience using overhead paging systems.
  • Medical terminology knowledge.
  • Experience handling emergency communications.


Schedule

  • 24 hours per day
  • 7 days per week
  • Rotating shifts
  • Days, evenings, nights
  • Weekends and holidays required


Apply