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Telephone Operators Jobs (NOW HIRING)

Tower Health

Telephone Operator

Phoenixville, PA · On-site

$16.50 - $20.50/hr

The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon ...

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Deliver reliable telephone operators utilizing available AMCOM system tools and functionality. * Process paging requests promptly and accurately while maintaining service quality standards. Paging ...

Column Technical Services

Telephone Operator

New York, NY · On-site

$17.75 - $22.25/hr

Deliver reliable telephone operators utilizing available AMCOM system tools and functionality. * Process paging requests promptly and accurately while maintaining service quality standards. Paging ...

Column Technical Services

Telephone Operator

New York, NY

$17.75 - $22.25/hr

Deliver reliable telephone operators utilizing available AMCOM system tools and functionality. * Process paging requests promptly and accurately while maintaining service quality standards. Paging ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update ...

Personal Telephone Answering Service

telephone

San Jose, CA · On-site

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to the appropriate people and places. You will also verify information over the phone, update ...

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Telephone Operators information

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How much do telephone operators jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for telephone operators in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Telephone Operators vs Customer Service Representatives?

AspectTelephone OperatorsCustomer Service Representatives
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; often requires communication skills training
Work EnvironmentCall centers, switchboards, or front desk settingsCall centers, retail, or office environments
Industry UsageTelecommunications, hospitality, emergency servicesRetail, tech, healthcare, and various service industries

While both roles involve communication via phone, Telephone Operators primarily manage switchboards and direct calls within organizations or to external contacts. Customer Service Representatives handle a broader range of customer inquiries, providing support and information across various industries. Both roles require strong communication skills, but Telephone Operators focus more on call routing and technical tasks, whereas Customer Service Representatives focus on customer interaction and problem-solving.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000, depending on experience and location. Wages can vary based on the employer, geographic area, and whether the role is full-time or part-time, with some experienced operators earning higher salaries or additional benefits.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is often provided, and familiarity with telephone systems and customer service is beneficial. Some positions may require basic computer skills and the ability to handle multiple calls efficiently.

What does a telephone operator do?

A telephone operator manages incoming and outgoing calls, connects callers to the appropriate parties, and provides information or assistance as needed. They often use specialized equipment and require good communication skills, working in environments such as customer service centers or switchboards.

What cities are hiring for Telephone Operators jobs?

Cities with the most Telephone Operators job openings:

What states have the most Telephone Operators jobs?

States with the most job openings for Telephone Operators jobs include:

What are popular job titles related to Telephone Operators jobs?

For Telephone Operators jobs, the most frequently searched job titles are:

Infographic showing various Telephone Operators job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

Phoenixville, PA • On-site

Tower Health
Health Care and Social Assistance • 10K+ employees
Learn more about Tower Healthexternal

$16.50 - $20.50/hr

Full-time

Posted 8 days ago

Tower Health rating

6.9

Company rating: 6.9 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

Job description

Job Summary
Work Schedule: Full-Time Night Shift, hours are 10:30pm-7:00am with weekend and holiday rotation required.
The Telephone Operators are responsible for answering and directing all incoming outside and in house calls. The major responsibility of the operators is to provide approved patient information upon request, page physicians, and services on-call upon request, keep on-call schedules updated in the hospital paging system and alert hospital staff to all medical emergencies called in following hospital procedures. Telephone operators also direct patients and visitors to all areas in the hospital using the hospital link system and are also trained to provide pager support services for hospital staff.
BENEFITS
  • Generous time off, tuition assistance, and comprehensive benefits
  • Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
  • Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#PHX
Qualifications
Education Requirements
  • High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience
  • Relevant Experience

Required Skills
  • Customer Service Skills
  • Detail Oriented
  • Epic Proficiency
  • Excellent Communications Skills
  • Excellent Interpersonal Skills
  • General Clerical Skills
  • Listening Skills
  • Multi Line Telephone Operational Skills
  • Multitasking
  • Organizational Skills

Overview
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

What Tower Health employees say

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