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Telephone Operators Jobs in Miami, FL (NOW HIRING)

Larkin Community Hospital

TELEPHONE OPERATOR

Hialeah, FL · On-site

$14.75 - $18.25/hr

The Telephone Operator plays a critical role in managing and facilitating effective communication within an organization by handling incoming and outgoing calls with professionalism and efficiency.

Msmc

Telephone Operator

Miami Beach, FL · On-site

$16 - $20/hr

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an ...

Msmc

Telephone Operator PD

Miami Beach, FL · On-site

$16 - $20/hr

Refers callers the IT Service Desk to report all pager, telephone and computer repair issues. * Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.

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Telephone Operators information

See Miami, FL salary details

$8

$17

$24

How much do telephone operators jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for telephone operators in Miami, FL is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.61 per hour, depending on experience, location, and employer.

What is the difference between Telephone Operators vs Customer Service Representatives?

AspectTelephone OperatorsCustomer Service Representatives
CredentialsHigh school diploma or equivalent; some roles may require basic technical skillsHigh school diploma or equivalent; often requires communication skills training
Work EnvironmentCall centers, switchboards, or front desk settingsCall centers, retail, or office environments
Industry UsageTelecommunications, hospitality, emergency servicesRetail, tech, healthcare, and various service industries

While both roles involve communication via phone, Telephone Operators primarily manage switchboards and direct calls within organizations or to external contacts. Customer Service Representatives handle a broader range of customer inquiries, providing support and information across various industries. Both roles require strong communication skills, but Telephone Operators focus more on call routing and technical tasks, whereas Customer Service Representatives focus on customer interaction and problem-solving.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000, depending on experience and location. Wages can vary based on the employer, geographic area, and whether the role is full-time or part-time, with some experienced operators earning higher salaries or additional benefits.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is often provided, and familiarity with telephone systems and customer service is beneficial. Some positions may require basic computer skills and the ability to handle multiple calls efficiently.

What does a telephone operator do?

A telephone operator manages incoming and outgoing calls, connects callers to the appropriate parties, and provides information or assistance as needed. They often use specialized equipment and require good communication skills, working in environments such as customer service centers or switchboards.

What cities near Miami, FL are hiring for Telephone Operators jobs?

Cities near Miami, FL with the most Telephone Operators job openings:

Infographic showing various Telephone Operators job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,530 per year, or $17.1 per hour.

Switchboard Supervisor / Telephone Operator

Miami, FL • On-site

Innovation At Work Inc
See more jobs at Innovation At Work Incexternal

$15.50 - $19.25/hr

Full-time

Posted 22 days ago

Job description

Description

Innovation At Work, Inc. (IAW) is seeking an experienced Switchboard Supervisor/Telephone Operator to support the Miami VA Medical Center / Miami VA Healthcare System.

This is a working supervisor position. The Supervisor will assist with the daily supervision and performance of the IAW switchboard team while also performing Telephone Operator duties as operational needs require.

The position supports switchboard operations seven days per week, including weekends and holidays, and is responsible for helping ensure adequate staffing, employee performance, timekeeping compliance, quality control, and adherence to IAW policies, VA procedures, government protocols, and contract requirements.


 Primary Responsibilities

  • Oversee daily switchboard operations in accordance with IAW policies, VA requirements, government protocols, and contract requirements. 
  • Perform regular Telephone Operator duties, including answering and processing incoming calls. 
  • Work alongside Telephone Operators and assist with call volume, staffing shortages, call-outs, breaks, emergencies, and other operational needs. 
  • Answer operator-assisted calls promptly and accurately and route callers to the appropriate VA department, service, employee, or extension. 
  • Provide professional and courteous service to Veterans, patients, VA employees, visitors, and the general public. 
  • Handle emergency and priority communications, including STEMI, telephone alarms, fire alarms, stroke alerts, and suicide crisis calls.  
  • Operate and support the VA paging system and other telecommunications equipment. 
  • Communicate emergency situations to VA Police and Security personnel as required. 
  • Maintain required operator and unusual-incident logs and ensure significant events are properly documented. 
  • Monitor employee attendance, professionalism 

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