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Telephone Operator Receptionist Jobs (NOW HIRING)

UHS

RECEPTIONIST

Philadelphia, PA · On-site

$15 - $20/hr

Responsibilities Telephone Operator / Receptionist Friends Hospital Full-time - 32 hours / week, 2nd shift (3-11pm) Philadelphia, PA Friends Hospital is the nation's oldest private psychiatric ...

Lewis CDJR

Telephone Operator

Fayetteville, AR · On-site

$14 - $16/hr

The Telephone Operator serves as the primary contact for customers and employees; therefore ... Previous experience in a receptionist, customer service, or call center role * Additional ...

Associa

Receptionist

Bedford, NH

$15.50 - $20.50/hr

The Receptionist supports and assists general office activities and projects with administrative ... Relieves concierge/telephone operators on an as needed basis. * Keeps work spaces organized and ...

Associa

Receptionist

Bedford, NH · On-site

$15.50 - $20.50/hr

The Receptionist supports and assists general office activities and projects with administrative ... Relieves concierge/telephone operators on an as needed basis. * Keeps work spaces organized and ...

Prime Healthcare

Clinic - Receptionist

Mesquite, TX · On-site

$14.25 - $19/hr

Receptionist serves as telephone operator, greets patients, and makes sure that necessary paperwork is completed. * Receptionist collects co-pays/deductibles as per company policy, schedules and ...

Prime Healthcare

Clinic - Receptionist

Mesquite, TX · On-site

$14.25 - $18.75/hr

Receptionist serves as telephone operator, greets patients, and makes sure that necessary paperwork is completed. * Receptionist collects co-pays/deductibles as per company policy, schedules and ...

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Telephone Operator Receptionist information

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How much do telephone operator receptionist jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for telephone operator receptionist in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Telephone Operator Receptionist vs Customer Service Representative?

AspectTelephone Operator ReceptionistCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentFront desk, call centers, office settingsCall centers, retail, office environments
Employer & IndustryHotels, corporate offices, healthcare facilitiesRetail, telecommunications, service industries
Primary RoleAnswering phones, routing calls, greeting visitorsAssisting customers, resolving issues, providing information

While both roles involve communication and customer interaction, Telephone Operator Receptionists focus on managing calls and greeting visitors, often in office or front desk settings. Customer Service Representatives handle broader customer inquiries and support, typically in call centers or retail environments. Understanding these differences helps in choosing the right career path or job search focus.

How does a Telephone Operator Receptionist typically handle high call volumes while maintaining excellent customer service?

Handling high call volumes is a common challenge for Telephone Operator Receptionists. Professionals in this role often use call management systems to prioritize and route calls efficiently. They rely on active listening, clear communication, and calm multitasking to ensure each caller feels heard and valued, even during peak times. Working closely with colleagues and supervisors, they may also transfer calls to appropriate departments or use standardized scripts to streamline responses. Developing strong organizational skills and a friendly demeanor is crucial for success in this fast-paced environment.

What are telephone operator receptionists?

Telephone operator receptionists are professionals responsible for managing incoming and outgoing calls in an organization, directing callers to the appropriate person or department, and providing basic information to callers. They often greet visitors, handle inquiries, and perform various administrative tasks such as scheduling appointments or maintaining records. Their role is essential in ensuring effective communication within a business and providing a positive first impression to callers and guests.

What are the key skills and qualifications needed to thrive as a Telephone Operator Receptionist, and why are they important?

To thrive as a Telephone Operator Receptionist, you need strong verbal communication skills, attention to detail, and basic clerical knowledge, typically supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, office productivity software, and sometimes call management or scheduling tools is important. Excellent customer service, patience, and professionalism are standout soft skills for this role. These abilities ensure efficient call handling, positive first impressions, and smooth front-desk operations for any organization.
More about Telephone Operator Receptionist jobs
What states have the most Telephone Operator Receptionist jobs? States with the most job openings for Telephone Operator Receptionist jobs include:
What job categories do people searching Telephone Operator Receptionist jobs look for? The top searched job categories for Telephone Operator Receptionist jobs are:
Telephone Operator Receptionist jobs near you
Infographic showing various Telephone Operator Receptionist job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, 4% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Telephone Operator

LEWIS MANAGEMENT INC

Fayetteville, AR • On-site

$14 - $16/hr

Other

Posted 4 days ago

Job description

Duties/Responsibilities:

  • Answer all incoming phone calls in a timely, courteous, and professional manner. Greet customers warmly, listen to their needs, and direct calls to the appropriate department or staff member.
  • Screen calls and transfer them to the correct service department, sales team, or other relevant personnel. Take accurate messages and ensure that they are relayed promptly to the intended recipient.
  • Address basic customer questions regarding dealership services, operating hours, vehicle availability, promotions, or general information. Provide accurate information and direct inquiries to the relevant departments when necessary.
  • Document and track incoming calls, including customer information, inquiries, and service requests. 
  • Assist customers with basic inquiries, such as locating the dealership, providing directions, and answering questions about products or services offered. Escalate more complex requests to the appropriate staff members when needed.
  • Direct messages to the relevant team members and follow up as necessary.
  • If a customer expresses dissatisfaction or raises a concern, handle the issue professionally and escalate it to the relevant department or manager for further resolution.
  • Maintain clear communication with other departments, especially service, sales, and parts, to ensure customers are directed to the right person and their needs are addressed efficiently.
  • Uphold the dealership’s reputation by maintaining a positive, friendly, and helpful attitude when interacting with both customers and colleagues.
  • Perform additional clerical duties as needed, such as filing, scanning repair orders and parts tickets, maintaining office supply inventory, organizing paperwork, and assisting with general office tasks to support dealership operations.
  • Must maintain a consistent work schedule of 7:30 a.m. to 4:30 p.m. and demonstrate reliable, dependable attendance each workday.
  • Consistent attendance and punctuality are critical requirements of this position. The Telephone Operator serves as the primary contact for customers and employees; therefore, reliable attendance and timely arrival for scheduled shifts are mandatory. Employees must promptly notify their supervisor of any absence tardiness or scheduling issue in accordance with company procedures. Excessive absences, tardiness, or attendance-related performance issues may result in corrective action, up to and including termination.

Required Skills/Abilities:

  • Automotive knowledge is a plus but not necessary.
  • Exceptional phone etiquette with the ability to communicate clearly, calmly, and professionally. Strong listening and verbal communication skills are essential.
  • A positive, friendly demeanor with the ability to remain calm and efficient in a fast-paced, busy environment. Ability to address customer concerns and questions with patience and professionalism.
  • Ability to manage multiple calls and tasks at once. Strong attention to detail and the ability to prioritize calls effectively.
  • Comfortable using a multi-line phone system, as well as basic computer programs such as Microsoft Office and the dealership's management system (DMS).
  • Ability to work well within a team and collaborate effectively with other departments, including sales, service, and parts, to ensure a seamless customer experience.
  • Ability to handle high call volumes and manage time effectively to avoid delays in call routing or service.
  • A friendly, professional demeanor and the ability to represent the dealership in a positive light with customers and coworkers.

Preferred Skills/Abilities:

  • Previous experience in a receptionist, customer service, or call center role
  • Additional coursework or certifications in office management, customer service, or communications

Education and Experience:

  • High school diploma or equivalent required.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.

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