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Telephone Customer Service Jobs in Raleigh, NC (NOW HIRING)

RXO

Customer Service Representative

Garner, NC · On-site

$14.25 - $19.50/hr

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ... via telephone and email * Handle customer complaints in a calm, professional manner * Diagnose ...

RXO

Customer Service Representative

Garner, NC · On-site

$14.25 - $19.50/hr

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ... via telephone and email * Handle customer complaints in a calm, professional manner * Diagnose ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation. * Provides customer service related to ...

Wesco

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...

WCPSS

Customer Service Representative

Raleigh, NC

$14.25 - $19.50/hr

Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation. Provides customer service related to ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Raleigh, NC · Remote

$11 - $20/hr

Demonstrate exceptional customer service and react quickly to the person being called. * Accept ... Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction.

Brightspeed

Customer Service Technician

Lillington, NC · On-site

$14.50 - $19.50/hr

... buried telephone cables * Observing all safety rules and regulations * Assisting other technical ... services to our customers * Accountability/dependability (on time and on load when scheduled and ...

Domino's

Crew Member: CSR

Creedmoor, NC · On-site

$12/hr

We are searching for qualified customer service reps with personality and people skills. We're ... Receive and process telephone orders. * Take inventory and complete associated paperwork. * Clean ...

Domino's

Crew Member: CSR

Franklinton, NC · On-site

$11 - $15/hr

We are searching for qualified customer service reps with personality and people skills. We're ... Receive and process telephone orders. * Take inventory and complete associated paperwork. * Clean ...

Domino's

Crew Member: CSR

Raleigh, NC · On-site

$8 - $12/hr

We are searching for qualified customer service reps with personality and people skills. Make $8.00 ... Receive and process telephone orders. * Take inventory and complete associated paperwork. * Clean ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Raleigh, NC · On-site +1

$11 - $20/hr

Demonstrate exceptional customer service and react quickly to the person being called. * Accept ... Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction.

dbi

Alterations Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful ... or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Raleigh, NC

Telephone Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for telephone customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Raleigh, NC? For Telephone Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Raleigh, NC look for? The top searched job categories for Telephone Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Telephone Customer Service jobs? Cities near Raleigh, NC with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

RXO

Garner, NC • On-site

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

RXO rating

6.6

Company rating: 6.6 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

269th of 359 rated logistics

Job description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like:
  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders

At a minimum, you'll need:
  • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:
  • High school diploma or equivalent
  • 1-year related experience preferably within a call center environment
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations

Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
  • Comprehensive medical, dental, and vision plans
  • 401(k) retirement plan with up to 5% company match
  • Pre-tax accounts to help streamline eligible expenses
  • Company-paid disability and life insurance
  • Employee Assistance Program (EAP)
  • Career and Leadership Development Programs
  • Paid time off, company holidays, and volunteer days

Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

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