ZipRecruiter

Log In

1

Telephone Customer Service Jobs in Raleigh, NC (NOW HIRING)

hajoca

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Accurately process Sales Orders and Bids generated through telephone sales transactions. * Assist ... Experience in customer service or inside sales * Knowledge of products sold in the Profit Center ...

hajoca

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Accurately process Sales Orders and Bids generated through telephone sales transactions. * Assist ... Experience in customer service or inside sales * Knowledge of products sold in the Profit Center ...

The Glass Guru

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Quote product by telephone for clients/customers (if applicable) * Assist Estimators with follow up ...

Lincare

Customer Service Rep

Cary, NC · On-site

$15 - $20.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Verifies and updates demographic information such as address and telephone number in computerized ...

Lincare Holdings, Inc.

Customer Service Rep

Cary, NC · On-site

$15 - $20.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Verifies and updates demographic information such as address and telephone number in computerized ...

Hajoca Corporation

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Accurately process Sales Orders and Bids generated through telephone sales transactions. * Assist ... Experience in customer service or inside sales * Knowledge of products sold in the Profit Center ...

Security Finance

Customer Service Representative

Garner, NC · On-site

$14.25 - $19.50/hr

Provides excellent customer and dealer service * Performs collection activities on delinquent ... This position frequently operates a standard telephone. * This position occasionally performs ...

Avacend Inc

Customer Service Representative

Cary, NC · On-site

$20/hr

... telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries ... customer service through manipulation of management information system to answer questions ...

RXO

Customer Service Representative

Garner, NC · On-site

$14.25 - $19.50/hr

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ... via telephone and email * Handle customer complaints in a calm, professional manner * Diagnose ...

RXO

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of ... via telephone and email * Handle customer complaints in a calm, professional manner * Diagnose ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation. * Provides customer service related to ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation. Provides customer service related to ...

WCPSS

Customer Service Representative

Raleigh, NC · On-site

$14.25 - $19.50/hr

Processes telephone/voicemail and online customer service inquiries in a consistent respectful, accurate, and prompt manner during all hours of operation. Provides customer service related to ...

next page

Showing results 1-20

All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Raleigh, NC

Telephone Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for telephone customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Raleigh, NC?

For Telephone Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Telephone Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Telephone Customer Service jobs?

Cities near Raleigh, NC with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

hajoca

Raleigh, NC

$15.50 - $21.25/hr

Full-time

Posted 29 days ago

Hajoca rating

7.1

Company rating: 7.1 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

241st of 428 rated retail wholesalers

Job description

Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and service oriented? Are you an excellent communicator? If so, we’d like you to join our team as a Customer Service Representative. 

About the Role: 

   You will: 

  • Accurately process Sales Orders and Bids generated through telephone sales transactions.

  • Assist customers who pick up their order at our Profit Center.

  • Find innovative ways to grow sales with existing customers and become their trusted advisor.

  • Identify opportunities for value-added services and articulate our solutions.

  • Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.

  • Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.

  • Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

  • Complete various daily, weekly and monthly reports.

  • Support the Product Manager’s activities as needed.

  • Successfully complete required safety and compliance training programs as assigned.

  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You: 

  • Experience in customer service or inside sales

  • Knowledge of products sold in the Profit Center preferred

Our ideal candidate will also: 

  • Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

  • Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.

  • Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

  • Build influential relationships and trust with customers and vendors through open and interactive communication.

  • Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.

  • Be able to build positive working relationships and inspire teamwork with co-workers.

  • Be able to learn and operate the computer related systems used to process orders.

  • Be able to learn to operate warehouse material-handling equipment.

  • Read, write, speak, and understand English.

  • Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

What Hajoca employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply