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Telephone Customer Service Jobs in Raleigh, NC (NOW HIRING)

Wesco

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...

The Glass Guru of Apex

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Quote product by telephone for clients/customers (if applicable) * Assist Estimators with follow up ...

The Glass Guru

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Quote product by telephone for clients/customers (if applicable) * Assist Estimators with follow up ...

The Glass Guru

Customer Service Representative

Apex, NC · On-site

$12.25 - $16.75/hr

As the primary person on the front lines of customer service, the Customer Service Rep handles ... Quote product by telephone for clients/customers (if applicable) * Assist Estimators with follow up ...

WESCO International

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...

WESCO International

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...

FASTSIGNS #111701

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

... email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service ...

FastSigns

Customer Service Representative

Raleigh, NC · On-site

$15 - $18/hr

Work with customers in numerous ways such as email, telephone, in-person and at their place of ... Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or ...

FastSigns

Customer Service Representative

Raleigh, NC · On-site

$15 - $18/hr

Work with customers in numerous ways such as email, telephone, in-person and at their place of ... Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or ...

Avacend Inc

Customer Service Representative

Cary, NC · On-site

$20/hr

... telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries ... customer service through manipulation of management information system to answer questions ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Durham, NC · On-site +1

$11 - $20/hr

Demonstrate exceptional customer service and react quickly to the person being called. * Accept ... Telephone fundraisers should have a pleasant and engaging voice with good pronunciation and diction.

HOP Energy, LLC

Customer Service Representative

Raleigh, NC · On-site

$23 - $25/hr

Customer Service Representative Overview The Customer Service Representative (CSR) serves as the ... Excellent telephone skills and customer engagement abilities * Experience handling a high volume of ...

HOP Energy, LLC

Customer Service Representative

Raleigh, NC · On-site

$23 - $25/hr

Customer Service Representative Overview The Customer Service Representative (CSR) serves as the ... Excellent telephone skills and customer engagement abilities * Experience handling a high volume of ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Raleigh, NC

Telephone Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for telephone customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Raleigh, NC? For Telephone Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Raleigh, NC look for? The top searched job categories for Telephone Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Telephone Customer Service jobs? Cities near Raleigh, NC with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Representative

Carolina Slate, LLC

Chapel Hill, NC

$20 - $35/hr

Full-time

Re-posted 8 days ago

Job description

Responsibilities for Customer Service Representative
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls