Telecommunications Operations Manager Jobs in Texas

Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP

Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options

Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities 

Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note: benefits eligibility may be based on employment status, tenure, location, or other factors

The Telecom Operations Lead is responsible for coordinating and driving day-to-day operational flow across shelter assembly, cable assembly, and network testing to meet throughput, quality, and safety objectives. This role focuses on cross-functional planning, priority setting, escalation management, and continuous improvement, working closely with Assembly Leads, vendors, Industrial Engineering, Quality, and other stakeholders to remove barriers to production and accelerate workflows. 

The role does not have direct supervisory responsibility for labor; rather it ensures consistent execution through coordination, standards, and independent judgment.

Essential Duties and Responsibilities

• Own operational flow and throughput for network and cable testing, cabling installation, and shelter assembly by coordinating work plans, staffing needs, and production priorities across teams. 
• Translate production demand forecasts into effective operational execution strategies by determining labor allocation approaches, aligning workforce capabilities to production volume, and adjusting operational coverage to meet throughput and delivery objectives. 
• Serve as the primary operational escalation and coordination authority for cross-functional production issues; exercise independent judgment to resolve workflow disruptions, reprioritize operational activities, and implement corrective actions necessary to maintain production continuity.
• Drive execution oversight and status reporting, monitor KPIs (throughput, labor efficiency, quality, safety), identify risks/trends, and coordinate corrective actions. 
• Design and implement workspace changes, process improvements, and selective automation initiatives to reduce labor hours, improve operational flow and increase production efficiency in partnership with Industrial Engineering, Quality, and vendors. 
• Coordinate workforce onboarding and training initiatives with leads and HR while ensuring consistent application of standard work, network/cable testing procedures, 5S methodology, and quality control standards across production activities. 
• Act as operational escalation owner for attendance, performance, workflow and execution-related incidents; partner with HR and operational leadership to address employee relations concerns, operational disruptions, and performance-related risks. 
• Facilitate cross-functional operational planning and production review meetings while maintaining oversight of production tracking systems, work orders, or ERP/MRP transactions, workflow status reporting, and operational forecasting accuracy.
• Exercise discretion in balancing competing operational priorities, reallocating workflow resources, and determining appropriate escalation paths to minimize production disruption and achieve operational objectives.

Managerial Responsibility

• This role has no direct reports. 

Travel/Shift Requirements

• Assigned to 1st Shift operating on a rotating 12-hour 2-2-3 schedule from 6:00 AM to 6:00 PM, including required weekend coverage as part of the standard rotation.

Work Environment and Physical Demands

• Non-temperature-controlled warehouse environment; exposure to seasonal heat and cold. 
• Frequent floor presence with extended periods of walking/standing; occasional lifting up to 50 lbs.

Skills and Abilities Required

• Proven ability to coordinate across multiple stakeholders and make timely prioritization/escalation decisions. 
• Strong operational planning skills, data-driven decision making, and experience tracking KPIs. 
• Effective communicator with frontline staff and leadership; able to lead cross-functional meetings and gain alignment. 
• Hands-on experience with network and cable testing, including cabling standards, connectivity troubleshooting, and test equipment used in telecom or network infrastructure environments.
• Experience in quality control or quality assurance within a manufacturing or telecom/network environment.
• Working knowledge of hand and power tools, basic measurement techniques, and ability to read engineering drawings/schematics. 
• Experience with production tracking systems, ERP/MRP, work orders, or similar systems. 
• Familiarity with 5S, standard work, and continuous improvement methodologies preferred.

Education and Experience Required

• High school diploma or equivalent required; technical/trade training preferred.
• 3+ years of experience in telecom/network infrastructure operations with QC exposure strongly preferred; manufacturing operations with large-scale QC assurance experience a plus.
• 2+ years leading or coordinating cross-functional teams or projects.
• Experience in structured manufacturing or telecom/network environments with defined processes and metrics preferred.