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Telecommunications Billing Analyst Jobs (NOW HIRING)

Greenberg Traurig, LLP

NY · On-site

This role leads a telecom team, manages vendor relationships, ensures billing compliance, and ... Strong analytical and troubleshooting skills* Effectively plans, organizes and manages resources to ...

Greenberg Traurig LLP

This role leads a telecom team, manages vendor relationships, ensures billing compliance, and ... Strong analytical and troubleshooting skills * Effectively plans, organizes and manages resources ...

Akumen

Billing Specialist

Washington, DC · On-site

$21.75 - $29.50/hr

Process monthly telecommunication files within the NetPlus system. * Perform financial analysis of invoices to identify discrepancies, errors, and/or billing inaccuracies. * Assist with researching ...

Akumen

Billing Specialist

Washington, DC · On-site

$21.75 - $29.50/hr

Process monthly telecommunication files within the NetPlus system. * Perform financial analysis of invoices to identify discrepancies, errors, and/or billing inaccuracies. * Assist with researching ...

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Telecommunications Billing Analyst information

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How much do telecommunications billing analyst jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for telecommunications billing analyst in the United States is $27.69, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $31.25 per hour, depending on experience, location, and employer.

What does a telecommunications billing analyst do?

A Telecommunications Billing Analyst is responsible for ensuring the accuracy and integrity of billing processes related to telecommunications services. They analyze invoices, reconcile discrepancies, and work with internal departments and external vendors to resolve billing issues. Additionally, they may generate reports, assist with audits, and contribute to cost-saving initiatives by identifying billing errors or inefficiencies. Their work is crucial in helping organizations manage telecom expenses and maintain strong vendor relationships.

What are the key skills and qualifications needed to thrive as a telecommunications billing analyst?

To thrive as a Telecommunications Billing Analyst, you need strong analytical skills, attention to detail, and a background in finance, accounting, or telecommunications, often supported by a relevant degree. Familiarity with billing software, telecom management systems, and proficiency in Excel or data analysis tools is typically required. Excellent problem-solving abilities, communication skills, and the capacity to work independently or in teams distinguish top performers in this role. These skills are crucial for ensuring accurate billing, identifying discrepancies, and maintaining customer satisfaction in a complex, data-driven environment.

What are some common challenges faced by telecommunications billing analysts and how can they be addressed?

Telecommunications Billing Analysts often encounter challenges such as reconciling complex billing disputes, ensuring data accuracy across multiple systems, and keeping up with frequent changes in telecom regulations and service plans. Addressing these challenges requires strong attention to detail, effective communication skills for resolving discrepancies with vendors or clients, and ongoing professional development to stay current with industry updates. Collaborating closely with IT, finance, and customer service teams also helps streamline processes and minimize errors.

What is the difference between Telecommunications Billing Analyst vs Network Operations Technician?

AspectTelecommunications Billing AnalystNetwork Operations Technician
CredentialsTypically requires a degree in telecommunications, IT, or related field; certifications like Cisco CCNA are commonUsually requires technical certifications such as Cisco CCNA or CompTIA Network+; relevant technical training
Work EnvironmentOffice-based, analyzing billing data, working with financial and telecom systemsField and technical environment, maintaining and troubleshooting network hardware and systems
Employer & Industry UsageTelecom companies, service providers, and billing departmentsTelecom providers, network service companies, and technical support teams

The Telecommunications Billing Analyst focuses on analyzing billing data, ensuring accurate invoicing, and managing telecom financial records. In contrast, the Network Operations Technician handles the technical aspects of maintaining and troubleshooting network infrastructure. Both roles are essential in the telecom industry but serve different functions related to finance versus technical network support.

What is the role of a telecommunications billing analyst?

A telecommunications billing analyst is responsible for reviewing, processing, and verifying billing data for telecom services to ensure accuracy and compliance. They analyze usage patterns, resolve billing discrepancies, and often use billing software and spreadsheets to manage large data sets, supporting accurate invoicing and cost management.
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Telecommunications Billing Analyst jobs near you
Infographic showing various Telecommunications Billing Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $57,600 per year, or $27.7 per hour.

Senior Telecommunications Analyst - Cisco Unified Communications Analyst

Chicago, IL • On-site

ITBrainiac Inc
Recruiting and Staffing Services • 11 - 50 employees
Learn more about ITBrainiac Incexternal

Other

Posted 10 days ago

Job description

Important Position Details
  • This is a local-only opportunity.
  • The position starts 100% onsite, 5 days/week for approximately the first 2 months.
  • After acclimation, the role is expected to transition to Hybrid – approximately 3–4 days onsite and 1–2 days remote, depending on business needs.
  • Mandatory onsite F2F interview – no exceptions.
  • Healthcare environment; candidates must meet applicable onsite healthcare requirements.
Job Summary

We are seeking a Senior Telecommunications Analyst / Cisco Unified Communications Analyst responsible for the operation, administration, troubleshooting, and support of enterprise Unified Communications technologies across cloud and on-premises environments.

Key Responsibilities
  • Administer and support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, Cisco CUBE, voice gateways, and related UC platforms.
  • Monitor system alerts and alarms and perform proactive health checks.
  • Troubleshoot UC, Cisco Voice, VoIP, call routing, IVR, paging, and collaboration issues.
  • Perform Moves, Adds, Changes, and Deletes (MACD) for UC services.
  • Support E-911/emergency communication platforms and related location information.
  • Manage mobile services including provisioning, activation/deactivation, troubleshooting, inventory, billing review, and carrier coordination.
  • Support conference rooms, Smart Boards, video conferencing, microphones, speakers, displays, cameras, touch panels, and collaboration devices.
  • Manage tickets, incidents, service requests, and support queues while meeting SLAs.
  • Assist with UC upgrades, patches, firmware updates, certificate renewals, migrations, testing, and post-implementation support.
  • Create and maintain technical documentation, procedures, inventories, diagrams, and operational runbooks.
  • Collaborate with Network, Security, Server, Facilities, vendors, and service providers.
  • Participate in change management, risk assessment, testing, implementation, validation, and rollback planning.
  • Monitor UC system performance, capacity, availability, and reliability.
  • Support disaster recovery, backup validation, business continuity, and high-availability activities.
  • Provide technical guidance and knowledge transfer to team members and end users.
Required Qualifications
  • Associate's degree in Computer Science, Information Technology, Telecommunications, or related field, or equivalent professional experience.
  • Strong knowledge of Cisco Unified Communications technologies.
  • Experience with CUCM, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, and Voice Gateways.
  • Strong understanding of VoIP protocols including SIP, MGoogle Cloud Platform, SCCP, RTP, and SRTP.
  • Understanding of call flows, endpoint registration, and call trees.
  • Knowledge of IVR and contact-center platforms such as Nice CXone and UCCX.
  • Networking knowledge including Voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP, switching, routing, and endpoint connectivity.
  • Linux and Windows Server exposure.
  • Active Directory and ticketing-system experience.
  • Mobile device support and wireless carrier coordination experience.
  • Understanding of conferencing, collaboration, Smart Board, and meeting-room technologies.
  • Strong analytical troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills.
Preferred Qualifications
  • Bachelor's degree in Computer Science, IT, Telecommunications, or related field.
  • Cisco 350-801 CLCOR Certification
  • CCNA
  • VMware or Hyper-V experience.
  • ServiceNow, Freshservice, or Service Manager experience.
  • 3+ years of healthcare/hospital IT support experience.
  • Enterprise mobile device program experience.
  • Wireless carrier account and cellular inventory management experience.
  • Enterprise conferencing and video collaboration experience.
Other Requirements
  • Ability to work in a fast-paced, multi-priority environment.
  • Strong organizational and time-management skills.
  • Ability to handle multiple incidents and priorities.
  • Willingness to work after-hours maintenance windows and participate in an on-call rotation as required.
  • Strong teamwork and communication skills.
  • Healthcare environment experience is highly preferred

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