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Telecommunications Billing Analyst Jobs (NOW HIRING)

Greenberg Traurig LLP

This role leads a telecom team, manages vendor relationships, ensures billing compliance, and ... Strong analytical and troubleshooting skills * Effectively plans, organizes and manages resources ...

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Telecommunications Billing Analyst information

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$5

$27

$33

How much do telecommunications billing analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for telecommunications billing analyst in the United States is $27.69, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Telecommunications Billing Analyst vs Network Operations Technician?

AspectTelecommunications Billing AnalystNetwork Operations Technician
CredentialsTypically requires a degree in telecommunications, IT, or related field; certifications like Cisco CCNA are commonUsually requires technical certifications such as Cisco CCNA or CompTIA Network+; relevant technical training
Work EnvironmentOffice-based, analyzing billing data, working with financial and telecom systemsField and technical environment, maintaining and troubleshooting network hardware and systems
Employer & Industry UsageTelecom companies, service providers, and billing departmentsTelecom providers, network service companies, and technical support teams

The Telecommunications Billing Analyst focuses on analyzing billing data, ensuring accurate invoicing, and managing telecom financial records. In contrast, the Network Operations Technician handles the technical aspects of maintaining and troubleshooting network infrastructure. Both roles are essential in the telecom industry but serve different functions related to finance versus technical network support.

What are some common challenges faced by telecommunications billing analysts and how can they be addressed?

Telecommunications Billing Analysts often encounter challenges such as reconciling complex billing disputes, ensuring data accuracy across multiple systems, and keeping up with frequent changes in telecom regulations and service plans. Addressing these challenges requires strong attention to detail, effective communication skills for resolving discrepancies with vendors or clients, and ongoing professional development to stay current with industry updates. Collaborating closely with IT, finance, and customer service teams also helps streamline processes and minimize errors.

What does a telecommunications billing analyst do?

A Telecommunications Billing Analyst is responsible for ensuring the accuracy and integrity of billing processes related to telecommunications services. They analyze invoices, reconcile discrepancies, and work with internal departments and external vendors to resolve billing issues. Additionally, they may generate reports, assist with audits, and contribute to cost-saving initiatives by identifying billing errors or inefficiencies. Their work is crucial in helping organizations manage telecom expenses and maintain strong vendor relationships.

What are the key skills and qualifications needed to thrive as a telecommunications billing analyst?

To thrive as a Telecommunications Billing Analyst, you need strong analytical skills, attention to detail, and a background in finance, accounting, or telecommunications, often supported by a relevant degree. Familiarity with billing software, telecom management systems, and proficiency in Excel or data analysis tools is typically required. Excellent problem-solving abilities, communication skills, and the capacity to work independently or in teams distinguish top performers in this role. These skills are crucial for ensuring accurate billing, identifying discrepancies, and maintaining customer satisfaction in a complex, data-driven environment.
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What cities are hiring for Telecommunications Billing Analyst jobs? Cities with the most Telecommunications Billing Analyst job openings:
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Telecommunications Billing Analyst jobs near you
Infographic showing various Telecommunications Billing Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $57,600 per year, or $27.7 per hour.

Telecommunications Manager

Greenberg Traurig LLP

On-site, Remote

Full-time

Posted 10 days ago

Greenberg Traurig rating

9.4

Company rating: 9.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

3rd of 34 rated law firms

Job description

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as a Telecommunications Manager located in various offices.
We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.
This role can be based in various offices, on a remote basis. This role reports to the Director of Network Systems.
Position Summary
The Telecommunications Manager oversees all telecommunications services and systems for the firm, including management of the current Avaya telephony platform and strategic planning for future technology adoption. This role leads a telecom team, manages vendor relationships, ensures billing compliance, and develops a multi-year roadmap to guide the firm through technology transitions-with emphasis on security, compliance, and business continuity.
Key Responsibilities
Strategic Planning & Technology Leadership
  • Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies (cloud PBX, UCaaS) for future growth
  • Develops and executes transition plans from legacy systems to modern platforms with minimal disruption to operations
  • Creates a multi-year telecommunications roadmap aligned with firm objectives
  • Leads assessment and selection of telephony solutions that support secure communications, remote work, and hybrid arrangements

Operations & Implementation
  • Oversees provisioning, installation, and maintenance of all telecommunications hardware, software, and services
  • Coordinates service installations with carriers, ensuring target dates and quality standards are met
  • Processes all moves, adds, changes, and disconnects for voice and data circuits
  • Integrates telephony systems with legal practice management software and collaboration platforms (Microsoft Teams, Zoom)

Vendor & Budget Management
  • Manages all telecom vendor relationships and contracts
  • Reviews, analyzes, and audits telecommunications invoices for accuracy and compliance
  • Researches and resolves billing disputes; escalates unresolved issues as needed
  • Develops and manages telecommunications budgets
  • Negotiates contracts and identifies cost-saving opportunities

Team Leadership
  • Directs and develops the telecommunications team to meet performance and availability commitments
  • Ensures staff training, motivation, and professional development
  • Fosters a customer-service orientation across all telecom support functions

Compliance & Business Continuity
  • Maintains up-to-date documentation of all systems, user guides, and training materials
  • Participates in disaster recovery and business continuity planning and testing
  • Ensures compliance with legal industry standards (HIPAA, GDPR, ABA guidelines) as they relate to telecommunications

Qualifications
Skills & Competencies
  • Excellent verbal and written communication skills
  • Superb customer service skills including the ability to understand both internal and external client needs and expectations and provide excellent service to meet or exceed client expectations
  • Excellent organizational and interpersonal skills
  • Strong project management skills including prior experience managing IT projects
  • Excellent attention to detail and problem-solving skills
  • Strong analytical and troubleshooting skills
  • Effectively plans, organizes and manages resources to successfully complete specific objectives for self and/or others
  • Requires critical thinking and decision-making skills such as the ability to successfully assess options and implications in order to identify value added solutions
  • Clearly defines job expectations for individuals and teams, coaches for success, provides training and effectively evaluates performance
  • Ability to accurately follow documented procedures and a strong aptitude for learning new technologies as they are incorporated into the computing environment
  • Demonstrated ability to lead migrations from legacy telephony systems to cloud or hybrid platforms
  • Strong understanding of secure telephony solutions, encryption, and privacy controls

Education & Prior Experience
  • Bachelor's degree preferred
  • 8+ years managing enterprise telephony systems, preferably in a law firm or professional services environment
  • Expert-level knowledge of the Avaya telephony platform required
  • Extensive experience with additional telephony platforms, including cloud-based and UCaaS solutions (e.g., Microsoft Teams, Zoom, SIP, RingCentral, Cisco)
  • Proven track record of successful technology adoption and change management
  • Experience with vendor management, contract negotiation, and telecommunications budgeting
  • Avaya certifications (ACIS, ACSS, or equivalent), Microsoft Teams Voice/Telephony certifications, UCaaS or cloud telephony certifications preferred

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.

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