Telecommunication Billing Support Jobs (NOW HIRING)

Job Location: Company Headquarters - Statham, GA - Statham, GA 30666
Position Type: Full Time
Education Level: 2 Year Degree
Travel Percentage: Negligible
Job Shift: Day
Job Category: Admin - Clerical

External Title: Telecommunications Billing Quality Analyst
Internal Job Title: Cable TV Finance Administrator
Shift: Day Shift
Location: Statham, Georgia
Department: Cable TV
Date Approved: September 2026
Remote Work Eligible: No

The position of Cable TV Finance Administrator is a regular, full-time exempt individual contributor role responsible for supporting invoice quality, billing accuracy and revenue integrity for telecommunications construction projects performed for assigned customers. Working closely with Construction Coordinators, Project Managers, field personnel, department staff, and authorized customer contacts, this position audits project records for billing readiness, validates job costs and supporting documentation, identifies and resolves discrepancies, monitors billing-quality trends, and helps ensure invoices are complete, accurate, timely, and compliant with company and customer requirements. This position has an external job title of Telecommunications Billing Quality Analyst.

• Perform billing-quality review and invoice administration for assigned lines of business, including SDU, MDU, SMB, Spans, Metro E, Betterment, NJUNs, Hyperbuilds, and emergency work.
• Audit completed job packets and as-built records for billing readiness by validating work-order details, quantities, rates, approvals, customer requirements and supporting documentation. Document and resolve exceptions before invoice submission and project closeout.
• Review change-order estimates and approved changes for billing completeness, accuracy, authorization, and supporting documentation before invoicing.

• Reconcile completed project activity, costs, and as-built records to support accurate forecasting, audits, financial reviews, and timely project closeout. Maintain the supporting documentation required for billing and financial review.
• Maintains an organized audit trail, resolves missing or conflicting information with Construction Coordinators, and confirms that each project is financially ready for billing and closeout.
• Track outstanding documentation and reconciliation items through resolution, escalating material gaps or delays that could affect billing readiness or project closeout.

• Monitor invoice quality, billing status, aging items, rejections, credits, exceptions and variances. Investigate trends and provide actionable reporting to project and department leadership.
• Analyze recurring billing defects and root causes, recommend corrective actions, and support improvements to billing controls, documentation standards, workflows, reporting, and automation.

• Partner with Construction Coordinators, Project Managers, field personnel, department staff and authorized customer contacts to obtain missing information, resolve billing exceptions & provide timely status updates.
• Coordinate accurate, timely entry of project, cost, and billing data in designated financial systems and maintain clear status records for open billing exceptions and corrective actions.
• Perform other duties as assigned.

• Bachelor’s degree in Accounting, Finance, Business Administration, Construction Management, Information Systems, or a related field preferred. Two to three years of directly related experience in telecommunications construction billing, invoice quality assurance, finance administration, auditing, or project support is preferred.
• An equivalent combination of related education and directly comparable experience in billing, finance administration, construction coordination, job-cost review, or project support may be considered.

• Minimum of one year of experience in billing, invoice quality control, finance administration, construction project support, job-cost review, or a related role.
• Proficiency with Microsoft 365 applications, particularly Excel, Outlook, Teams, and SharePoint, and the ability to learn and use customer billing portals, project-management platforms, and job-cost or financial systems for billing analysis, document control, reporting, and project coordination.
• Experience using Power BI, Power Automate, Power Apps, or similar tools to improve reporting, workflow tracking, or billing administration is a plus.

• Ability to interpret data into actionable recommendations.
• Strong verbal and interpersonal skills, with demonstrated ability to work with and communicate at all levels of staff and management.
• Ability to organize and prioritize work across multiple projects, departments, and stakeholders while meeting billing deadlines and producing measurable results.
• Strong attention to detail, with the ability to identify inconsistencies in quantities, rates, work orders, supporting documentation, and financial reports.
• Ability to handle confidential information with professionalism and discretion.
• Ability to perform occasional job-site visits and use required personal protective equipment in accordance with site-specific safety requirements.
• Ability to occasionally lift, carry, or move job files, office supplies, or field documentation weighing up to 25 pounds, with or without reasonable accommodation.
• Overnight travel to other job sites may occasionally be required based on operational business needs.

Primarily operates in a professional office setting with regular interaction with field personnel, supervisors, and leadership.

The role requires extended periods of sitting, working at a computer, and managing administrative tasks in a fast-paced, deadline-driven environment.

Occasional visits to construction sites may be required to understand field activity, resolve documentation or billing questions, and support operational workflow improvements.

Cable-East, Inc. (the “Company”) is an equal opportunity employer and will not tolerate discrimination against any employee or applicant seeking employment and prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, genetic information, national origin, sex (including same sex), gender identity, sexual orientation, pregnancy, childbirth, or related medical conditions, age, disability or handicap, citizenship status, service member status, or any other category protected by federal, state or local law.

This job description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified as necessary. This description does not constitute a written or implied contract of employment.