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Telecommunication Billing Support Jobs (NOW HIRING)

Bandwidth

Global Billing Analyst

Raleigh, NC · On-site

$46K - $62K/yr

The Global Billing Analyst I would be responsible for performing overall customer billing support ... telecommunications and network service data. What You Need: * Education: * Bachelor's Degree

RLM Underground, LLC

Billing Specialist

Morris, IL · On-site

$22 - $26/hr

Telecommunications Construction Employment Type: Full-Time Position Summary The Billing Specialist is responsible for supporting the accurate and timely billing of telecommunications construction ...

LHH US

Billing Analyst

Charlotte, NC · Hybrid

$75K - $85K/yr

... telecommunications organization, is seeking a Billing Analyst to join its finance team. This role ... Support revenue reporting, account reconciliations, and month-end activities. * Validate contract ...

LHH US

Billing Analyst

Charlotte, NC · Hybrid

$75K - $85K/yr

... telecommunications organization, is seeking a Billing Analyst to join its finance team. This role ... Support revenue reporting, account reconciliations, and month-end activities. * Validate contract ...

Zayo Group

Senior Tier II Customer Support Coordinator

$18.50 - $24/hr

Maintain a strong understanding of telecommunications ordering, provisioning, billing, and support processes, including Access Service Requests (ASRs), disconnects, service orders, and customer ...

Vcu Rrtc

$14.25 - $19.25/hr

This position provides day-to-day operational support for telecommunications and managed print services, executing billing processes, coordinating customer and service requests, and supporting ...

Agupdate

$14.25 - $19.25/hr

This position provides day-to-day operational support for telecommunications and managed print services, executing billing processes, coordinating customer and service requests, and supporting ...

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Telecommunication Billing Support information

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How much do telecommunication billing support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for telecommunication billing support in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What is telecommunication billing support?

Telecommunication Billing Support refers to specialists who assist customers and organizations with billing issues related to telecom services, such as phone, internet, and data plans. They help resolve discrepancies, explain charges, process payments, and troubleshoot account concerns. These professionals ensure that customers understand their bills, handle billing-related inquiries, and often work with technical or customer service teams to resolve complex issues. Their work is essential for maintaining accurate billing records and customer satisfaction in the telecommunications industry.

What are the key skills and qualifications needed to thrive as telecommunication billing support?

To thrive as a Telecommunication Billing Support specialist, you need strong analytical skills, attention to detail, and a background in billing or finance, often supported by a degree or relevant experience in telecommunications. Familiarity with billing software, CRM tools, and spreadsheet applications like Microsoft Excel is commonly required. Effective problem-solving, customer service orientation, and clear communication are vital soft skills in this role. These abilities ensure accurate billing, timely resolution of customer inquiries, and overall customer satisfaction in a fast-paced environment.

What are some common challenges faced in a telecommunication billing support role and how can they be managed?

In a Telecommunication Billing Support role, professionals often encounter challenges such as resolving billing discrepancies, managing complex account adjustments, and keeping up with frequent changes in service plans or promotions. It is important to have strong attention to detail and excellent communication skills to explain charges clearly to customers and collaborate with other departments like technical support or sales. Proactively staying updated on system changes and maintaining organized records can help manage these challenges effectively and ensure accurate, timely billing support.

What is the difference between Telecommunication Billing Support vs Customer Service Representative in the telecommunications industry?

AspectTelecommunication Billing SupportCustomer Service Representative
CredentialsBasic technical knowledge, billing system familiarityCommunication skills, problem-solving
Work EnvironmentCall centers, online support platformsCall centers, retail stores, online chat
Industry UsagePrimarily billing and account managementCustomer inquiries, service issues
Search & ComparisonBilling support rolesCustomer service roles

Telecommunication Billing Support focuses on billing inquiries, account management, and technical billing issues, requiring specific knowledge of billing systems. Customer Service Representatives handle a broader range of customer inquiries, including service issues and general support. While both roles involve communication skills and work in similar environments, their primary functions differ, making them distinct career paths within the telecommunications industry.

What are popular job titles related to Telecommunication Billing Support jobs?

For Telecommunication Billing Support jobs, the most frequently searched job titles are:

Infographic showing various Telecommunication Billing Support job openings in the United States as of June 2026, with employment types broken down into 50% As Needed, and 50% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,241 per year, or $22.7 per hour.

Global Billing Analyst

Raleigh, NC • On-site

Bandwidth
Software Development • 1 - 5K employees
Learn more about Bandwidthexternal

$46K - $62K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 17 days ago

Job description

Who We Are:
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
What We Are Looking For:
Bandwidth's Billing Operations Team is responsible for ensuring Bandwidth customers receive accurate and timely invoices and provide timely payment. The Global Billing Analyst I would be responsible for performing overall customer billing support while building account knowledge and relationships with our customers. The successful candidate inspires other team members, provides excellent global customer service, manages complex functions, thinks creatively, and solves problems in a fast-paced environment.
What You'll Do:
  • Works independently to solve common unambiguous global billing inquiries via telephone and ticketing system within established SLAs resolving issues utilizing multiple billing platforms, collaboration and resources.
  • Develops proficiency with tools, reports and portals used by the billing operations team to handle a variety of customer billing inquiries.
  • Learns how to analyze global contracts, invoices, and billing detail records to assist with internal and external customer inquiries confirming validity and accuracy of associated billing. Utilizes training material, documentation, and collaboration.
  • Processes invoice disputes in accordance with documented processes and procedures while working directly with customers to correct issues, building and maintaining client relationships. Collaborates with team and/or manger when necessary. Escalates when appropriate.
  • Able to generate solutions using critical thinking; however, solutions are limited in scope.
  • Creates relationships with key billing partners such as Customer Success, Sales, Finance, and other internal stakeholders to obtain desired results.
  • Regularly attending product meetings to obtain knowledge on new products and existing products. Learning product features and how they flow through the billing system at a high level.
  • Supports monthly revenue close cycle within established deadlines.
  • Demonstrates accountability and ownership for the quality and timeliness of work.
  • Manages own time and follows instruction well. Utilizes available documentation to resolve issues, using help from leadership as a final tool.
  • Serves our customers by communicating timely, accurately, empathetically and respectfully, always displaying the Bandwidth brand. Builds credibility by making commitments and following through while building rapport. Communicates with other team members when solving issues while updating leaders/asking for help from more senior team members when needed.
  • Interfaces with Bandwidth leadership effectively communicating status, defining critical issues & impacts, designing mitigation plans, and articulating/driving required decisions. Understands when and how to escalate to management to identify optimal solution for customers; may collaborate with team or manager for guidance.
  • Complete special projects that require collecting, analyzing, and processing global telecommunications and network service data.

What You Need:
  • Education:
    • Bachelor's Degree
  • Experience:
    • 1 to 2 year experience in customer service.
    • 1 year of billing experience a plus!
  • Skills:
    • Strong verbal and written communication skills.
    • Ability to work within parameters of the outlined working conditions listed above.
    • Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion and discretion.
    • Intermediate - Advanced Excel skills.
    • Critical thinking, analytical, problem solving, and organizational skills.
    • Ability to focus, complete tasks accurately and thrive in a fast-paced environment.
    • Ability to think creatively, improve processes, evaluate and resolve problems effectively.
    • Positive attitude is necessary!

Bonus Points:
  • Experience:
    • 1-2 years analytical experience. Salesforce, Netsuite or Zendesk experience.
    • Experience in billing a plus.
  • Knowledge:
    • Microsoft Office, SQL/Snowflake database

The Whole Person Promise:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...
  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.
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