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Telecommunication Billing Support Jobs (NOW HIRING)

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Global Billing Analyst

Raleigh, NC · On-site

$46K - $62K/yr

The Global Billing Analyst I would be responsible for performing overall customer billing support ... telecommunications and network service data. What You Need: * Education: * Bachelor's Degree

Bandwidth

Global Billing Analyst

Raleigh, NC

$46K - $62K/yr

The Global Billing Analyst I would be responsible for performing overall customer billing support ... telecommunications and network service data. What You Need: * Education: * Bachelor's Degree

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Telecommunication Billing Support information

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How much do telecommunication billing support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for telecommunication billing support in the United States is $22.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What is telecommunication billing support?

Telecommunication Billing Support refers to specialists who assist customers and organizations with billing issues related to telecom services, such as phone, internet, and data plans. They help resolve discrepancies, explain charges, process payments, and troubleshoot account concerns. These professionals ensure that customers understand their bills, handle billing-related inquiries, and often work with technical or customer service teams to resolve complex issues. Their work is essential for maintaining accurate billing records and customer satisfaction in the telecommunications industry.

What are the key skills and qualifications needed to thrive as telecommunication billing support?

To thrive as a Telecommunication Billing Support specialist, you need strong analytical skills, attention to detail, and a background in billing or finance, often supported by a degree or relevant experience in telecommunications. Familiarity with billing software, CRM tools, and spreadsheet applications like Microsoft Excel is commonly required. Effective problem-solving, customer service orientation, and clear communication are vital soft skills in this role. These abilities ensure accurate billing, timely resolution of customer inquiries, and overall customer satisfaction in a fast-paced environment.

What are some common challenges faced in a telecommunication billing support role and how can they be managed?

In a Telecommunication Billing Support role, professionals often encounter challenges such as resolving billing discrepancies, managing complex account adjustments, and keeping up with frequent changes in service plans or promotions. It is important to have strong attention to detail and excellent communication skills to explain charges clearly to customers and collaborate with other departments like technical support or sales. Proactively staying updated on system changes and maintaining organized records can help manage these challenges effectively and ensure accurate, timely billing support.

What is the difference between Telecommunication Billing Support vs Customer Service Representative in the telecommunications industry?

AspectTelecommunication Billing SupportCustomer Service Representative
CredentialsBasic technical knowledge, billing system familiarityCommunication skills, problem-solving
Work EnvironmentCall centers, online support platformsCall centers, retail stores, online chat
Industry UsagePrimarily billing and account managementCustomer inquiries, service issues
Search & ComparisonBilling support rolesCustomer service roles

Telecommunication Billing Support focuses on billing inquiries, account management, and technical billing issues, requiring specific knowledge of billing systems. Customer Service Representatives handle a broader range of customer inquiries, including service issues and general support. While both roles involve communication skills and work in similar environments, their primary functions differ, making them distinct career paths within the telecommunications industry.

What are popular job titles related to Telecommunication Billing Support jobs?

For Telecommunication Billing Support jobs, the most frequently searched job titles are:

Infographic showing various Telecommunication Billing Support job openings in the United States as of June 2026, with employment types broken down into 50% As Needed, and 50% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $47,241 per year, or $22.7 per hour.

Customer Service Representative | Billing Support

Schenectady, NY • On-site

Charter Communications
Internet and IT • 10K+ employees
Learn more about Charter Communicationsexternal

$20 - $27.80/hr

Other

Posted 20 days ago

Charter Communications rating

7.9

Company rating: 7.9 out of 10

Based on 419 frontline employees who took The Breakroom Quiz

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

#LI-LK1
CCS114 2026-80393 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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