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Telecommunications Analyst information

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$52

How much do telecommunications analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for telecommunications analyst in Arizona is $33.42, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $42.12 per hour, depending on experience, location, and employer.

What is a telecommunications analyst?

Telecommunications Analysts are professionals who design, implement, monitor, and maintain an organization’s telecommunication systems, such as phone networks, VoIP, and data communication lines. They analyze the needs of a business, recommend solutions, and troubleshoot any issues with communication networks to ensure reliable and efficient connectivity. Their role often involves working with vendors, managing upgrades, and staying updated on new technologies to optimize communication systems.

What are the key skills and qualifications needed to thrive as a telecommunications analyst?

To thrive as a Telecommunications Analyst, you need a strong understanding of network infrastructure, telephony systems, and VoIP technologies, often supported by a degree in information technology or a related field. Familiarity with network monitoring tools, PBX systems, and certifications like CompTIA Network+ or Cisco CCNA is highly valuable. Strong problem-solving abilities, attention to detail, and effective communication are crucial soft skills for diagnosing issues and collaborating with cross-functional teams. These competencies ensure optimal network performance, minimize downtime, and support reliable business communications.

What are the most common challenges faced by telecommunications analysts when managing network upgrades?

Telecommunications Analysts often encounter challenges such as minimizing downtime during upgrades, ensuring compatibility with existing infrastructure, and coordinating with vendors and internal stakeholders. They must carefully plan and test changes to avoid disruptions to business operations. Strong communication skills and a detailed understanding of both legacy and modern systems are essential for successfully navigating these challenges and ensuring a smooth transition.

What is the difference between Telecommunications Analyst vs Network Technician?

AspectTelecommunications AnalystNetwork Technician
CredentialsBachelor's in Communications, IT, or related field; certifications like CCNA, CompTIA Network+Associate's or Bachelor's in Networking, IT; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOffice settings, client sites, telecom facilitiesData centers, server rooms, client sites
Employer & IndustryTelecom companies, IT firms, large corporationsIT service providers, telecom companies, enterprise networks
Job FocusAnalyzing, planning, and optimizing telecom systemsInstalling, maintaining, troubleshooting network hardware

Both roles require networking certifications and involve working with communication systems. Telecommunications Analysts focus on planning and optimizing telecom services, while Network Technicians handle hardware installation and troubleshooting. The roles often overlap but differ mainly in scope and daily tasks.

What are popular job titles related to Telecommunications Analyst jobs in AZ?

For Telecommunications Analyst jobs in AZ, the most frequently searched job titles are:

Telecommunications Analyst jobs near you
Infographic showing various Telecommunications Analyst job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 6% Part Time, 2% Temporary, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $69,517 per year, or $33.4 per hour.

Telecommunications Tech III AVAYA

Valleywise Health System

Phoenix, AZ • On-site

$28.08 - $41.42/hr

Other

Re-posted yesterday

Valleywise Health rating

7.5

Company rating: 7.5 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

191st of 891 rated healthcare providers

Job description

Under the general direction and supervision of the IT Service Delivery Manager, this position is responsible to maintain and support the Valleywise Health AVAYA telecommunications network, ensuring that customer needs and production schedules are met with optimal up-time. This position will oversee the support of all existing telecommunications systems as well as take a lead role to assist the Telecommunications engineering team through planning, implementation, and support for future VoIP telecommunications improvements. At times, the position may be asked to provide general network support and build-outs including security, routing, switching, wireless, and other network related duties. The position will be responsible to correspond with vendors to troubleshoot connectivity issues; work with on-site telecommunications vendors on issues and customer needs, as well as advancing knowledge on the support of new systems.
Hourly Pay Rate: $28.08 - $41.42
Not a Remote Position; On-Site
Qualifications
Education:
  • Requires a high school diploma or GED. An Associate's degree or higher, in Information Technology or related field is preferred.

Experience:
  • Must have a minimum two (2) years' experience providing telecommunications hardware and software support; OR an Associate's degree or higher in an IT related field plus one (1) year of telecommunications hardware and software support experience.
  • Support experience should include knowledge of most, if not all of the following: Avaya PBX telephone systems, Avaya media servers, AVST voice mail system, call accounting, call recording, call centers and ACD design, voice circuitry, VOIP, ASCOM and Nurse Call systems and Desktop operating systems.
  • Installation/maintenance/administration of Avaya, AVST voicemail, VoIP, and ACD systems.

Certification/Licensure:
  • Must possess and maintain a valid Arizona driver's license.
  • ITIL Foundations, VoIP/Cisco/Avaya systems certifications preferred.
  • Certification in additional systems or technologies may be required as necessary.
  • Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety OR submit a completed Affidavit at time of hire. Must complete fingerprint clearance card application within seven (7) days of hire date. Must present actual card within 90 days of applying for fingerprint clearance card.
  • This position requires operation of a vehicle. Employment is contingent upon meeting the driving eligibility standards outlined in the Valleywise Health Vehicle Use Policy (VUP).

Knowledge, Skills & Abilities:
  • Must be able to perform root cause analysis of user incidents with telecommunications systems, hardware and software applications.
  • Must have knowledge and understanding of the voice infrastructure with expert level testing and trouble-shooting skills on phone systems and voice circuits, and experience with VoIP and TDM telecommunication technologies.
  • Requires knowledge and hands on experience with IP telephony and knowledge of how they interface with data networks, wide area & local area networks, PBX and voice mail systems hardware and software with specific programming experience with the Avaya PBX, including VoIP stations, trunks, uniform dial plan, and routing in an intricate network.
  • Must be able to demonstrate the ability to professionally handle multiple user requests with different priorities and deadlines.
  • Requires familiarity of ITSM processes and best practices.
  • Must be able to follow procedures for tracking, resolving and reporting problems through automated tracking system.
  • Must be able to work with minimal supervision on multiple concurrent projects.
  • Must use common courtesies when interacting with others; and treat all customers with the utmost respect and has empathy when dealing with difficult customers.
  • Attention to detail and excellent customer service skills are essential.
  • Must be able to communicate clearly, both orally and in writing, capable of training users, making presentations and able to write system and user documentation.
  • Must be willing to participate in a 7x24 on-call rotation performing weekend and after-hours support.
  • Requires the ability to read, write and speak effectively in English.

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