Telecom Trainer Jobs (NOW HIRING)

Key Responsibilities
• Design AI Coaching Simulations Build interactive, scenario based simulations that replicate real field interactions, coaching conversations, and decision making moments.
• Develop AI Personalities & Coaching Logic Define coaching styles, feedback patterns, tone, and behavioral responses that align with brand standards and field expectations.
• Partner with Training & Field Leadership Collaborate with training managers, product experts, and field leaders to identify skill gaps, performance needs, and coaching opportunities.
• Create Conversation Flows & Decision Trees Write structured dialogue, branching logic, and adaptive feedback paths that allow the AI coach to respond intelligently to user choices.
• Integrate Product Knowledge & Sales Skills Ensure simulations accurately reflect current products, features, competitive positioning, and customer experience best practices.
• Test, Refine & Optimize AI Behavior Continuously evaluate simulation performance, user feedback, and coaching accuracy to improve realism and learning impact.
• Manage Content Updates & Versioning Maintain a roadmap for updating simulations as products evolve, new training priorities emerge, or field performance trends shift.
• Ensure Brand Alignment & Quality Uphold consistent voice, coaching standards, and training quality across all AI driven experiences.
Required Skills & Experience
• Experience in Learning & Development, instructional design, or training program creation
• Strong understanding of field sales, retail operations, or customer experience
• Ability to write clear, natural dialogue and coaching feedback
• Familiarity with AI tools, conversational design, or simulation platforms
• Comfort working cross functionally with product, training, and field teams
• Creative problem solver with a passion for building innovative learning experiences
Preferred Qualifications
• Experience designing AI chatbots, virtual coaches, or simulation based learning
• Background in consumer electronics, retail training, or technical product education
• Knowledge of behavior modeling, decision trees, or conversational UX
• Ability to translate complex product information into simple, coachable concepts
Success Looks Like
• Field reps receive consistent, scalable coaching anytime, anywhere
• Simulations feel real, helpful, and brand aligned
• Training teams gain a powerful tool to reinforce skills between live sessions
• Field performance improves through practice, feedback, and realistic scenarios
*BEELINE JD*
Summary:
The main function of a trainer is to conduct training and development programs for employees. This person is responsible for collecting information, conducting research, and creating training materials and programs.
Job Responsibilities:
� Monitor, evaluate and record training activities and program effectiveness.
� Offer specific training programs to help workers maintain or improve job skills.
� Assess training needs through surveys, interviews with employees, focus groups or consultation with managers.
� Develop alternative training methods if expected improvements are not seen.
� Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
� Present information using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures.
Skills:
� Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
� Ability to work independently and manage one's time.
� Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
� Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership technique.
� Knowledge of media production, communication, and dissemination techniques and methods.
� Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods.
� Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
� Bachelor's degree in relevant field or equivalent experience/training required.
� 2-4 years related experience required.